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Moonpig.com Reviews

1.5 Rating 1,223 Reviews
11 %
of reviewers recommend Moonpig.com
1.5
Based on 1,223 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Moonpig.com Reviews
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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024
Pamela Sharpe
Moonpig.com 1 star review on 19th June 2024
Anonymous
Moonpig.com 1 star review on 5th June 2024
Dave Shaw
Moonpig.com 1 star review on 26th May 2024
Karen Bishop
Moonpig.com 1 star review on 6th May 2024
Anonymous
Moonpig.com 1 star review on 6th May 2024
Anonymous
Moonpig.com 1 star review on 6th May 2024
Anonymous
198
Anonymous
Anonymous  // 01/01/2019
They totally screwed up my order the card said katie and the free gifts never came then they charged me £90 for the privilege and also didn't care about it when i tried to tell them what happened
Helpful Report
Posted 3 years ago
Ordered in plenty of time but my sister did not receive her card for her 50th birthday!!
Helpful Report
Posted 3 years ago
Rubbish Rubbish Flowers where dead that cost £22 lokked like they were £5 flowers from the garage!The card was rubbish the total cost was £29.Got on to chat with them and they sending me half the money back that can take ten days!!!!! Just dont use these con artists.
Helpful Report
Posted 3 years ago
Discusting service and customer service. I ordered a card and a gift to be delivered on a specific day. When I received an email to say it had been delayed I contact customer services for a refund. I spoke to a girl called Samantha who informed me a refund was not possible. When I said I won't be using your company again she said no problem. Awful!!
Helpful Report
Posted 3 years ago
Very upset as they have failed to deliver a bespoke card to my address despite paying the £4-£5 delivery charge and now it's several days late and I spent ages designing the card for my GF. MoonPig sent me 1 of the gifts in a large box and not the card that should have come with it. Tried to call and they don't accept phone calls and tried to leave an email message but still no response. This is my first time using them and so far i'm not impressed. I can only hope they respond to me ASAP and can rectify the situation before my GF's Birthday
Helpful Report
Posted 3 years ago
Paid £6.95 to send a birthday card and it never arrived. Messaged moonpig but they didn’t even other responding. Awful service.
Helpful Report
Posted 4 years ago
2 bad experiences firstly a christmas card did not arrive had to have a replacement which arrived after christmas then at same address my future daughter in laws birthday surprise was partly ok card balloon and chocolates but flowers delivered on weds was dead by fri.No refund without photographic evidence
Helpful Report
Posted 4 years ago
First order with MoonPig. Flowers were so poor I couldn’t display them. Complained to MP (Matthew) who “processed” refund on 17/12/20. Refund didn’t arrive in account so had to chat with Simon on 05/01/21 - same promise as Matthew but not looking good for refund. Poor quality and worse service - first and last Moonpig experience. Still waiting for refund - would be zero stars for all categories if allowed! Not a way to treat customers!
Helpful Report
Posted 4 years ago
I created a card and it wouldn’t allow me to send it as it kept requesting a delivery address despite me providing it with one such a waste of time after spending best part of an hour putting it together !
Helpful Report
Posted 4 years ago
Ordered flowers for sisters birthday - yodel informed me they had been sent to wrong depot so could not deliver m. I have contacted Moonpig no fewer than 4 times for refund, each time promised but after 10 days still not received. Will not be using gift service or flower service again.
Helpful Report
Posted 4 years ago
I ordered an 18th birthday card for my daughter on 1st January. Still not arrived by today. 6th January. Was offered a credit of £5 For the delay but I won’t be using Moonpig again As we’ve now missed her birthday so they can’t be relied upon.
Helpful Report
Posted 4 years ago
Thought I'd do something different this year and made my wife an anniversary card to mark our 21st anniversary on 11th Dec 2020. Made it early to give enough time for delivery as it was the Christmas period. Was continually told that the card was on its way. Really poor that I then had to go buy another card as a substitute. I never write reviews but thought why not. My card was only a small transaction and thought they don't give a dam. So for ALL your professionalism Moonpig you were pathetic. I received the card just before the new year. Where is your so called reliability. Pathetic. I will never use you again. I work in newspaper advertising and I will spread your poor service throughout. I have other sources of social networking again which I will tell others to use other like companies. Pathetic.
Helpful Report
Posted 4 years ago
Ordered two cards one for me and one to take to my sons grave. Moonpig had screwed up on an order years ago so had been using funky p so some time but thought I would give moonpig another go my big mistake. so cards never arrive not only did they screw up my order they screwed up my refund as well and the customer service agent I spoke on live chat Alexander was rude,unhelpful and just proper disgraceful behaviour. I complain to there customer service I got nothing. I was also promised My order would be resent as well as a refund to compensate I was told by Alexander I was a liar. Absolute useless company avoid at all costs
Helpful Report
Posted 4 years ago
Don't waste your time or money, your loved ones will receive a dead plant, although they said they will send a replacement they haven't, so my money was waisted and my 83 year old mother is still waiting! Not impressed.. lesson learnt read the reviews before ordering!!
Helpful Report
Posted 4 years ago
If I could give a -0, I would. Ordered flowers for a friend's birthday, only for the flowers to be dead and broken. Tried to email Moonpig - they have so far been unhelpful and dismissive. Definitely would not recommend ordering flowers from MoonPig.
Helpful Report
Posted 4 years ago
The paper quality used in these cards is terrible. I received a large card from my cousin and within two days it curled up and dropped off the mantel.
Helpful Report
Posted 4 years ago
The card hasn’t arrived when I tried to get through on a chat they said I was on the wrong email address which wasn’t true and they couldn’t get the information.Totally rubish service.a
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Posted 4 years ago
Xmas card despatched on 14th Dec, didn’t turn up till today the 31st (UK), yet the ones I post myself arrived within a couple of days, so what is going on Moonpig, I would like my money back please! 😳
Helpful Report
Posted 4 years ago
Hubby shielding as vulnerable so ordered me a birthday plant. OK on arrival but dying within a few days. An orchid sent as a replacement. Dying on arrival 22 Dec. Photos of death taken daily, binned yesterday. Have been offered refund. Wow, wrecked birthday hassle. Never again.
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Posted 4 years ago
Basically tacky rubbish at high prices, poor service, receiving a birthday gift from moonpig is not a pleasure to receive, my wife received flowers from our daughter for her birthday, it is hard to tell someone of your disappointment but the flowers were the tackiest most tasteless ever, today I have received a birthday gift which included a flat plastic bottle of wine enough said, not the way to receive wine. At this point I never want to receive a gift from moonpig again,
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Posted 4 years ago
Moonpig.com is rated 1.5 based on 1,223 reviews