Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 26/4 delivered 2/5 supposed to be first class. This has now reminded me why I stopped using Moonpig. 5 days late with a birthday card and present totally missing the day.”

Helpful Report

Posted 4 years ago

“Received dead flowers for my birthday sender got a refund Moon pig wasn’t bothered”

Helpful Report

Posted 4 years ago

“My seven year old grandson hasn't received his birthday card, I've tried contacting Moonpig but only got an automated reply. I want my money refunded and I will not use them again.”

Helpful Report

Posted 4 years ago

“Rubbish service Order no YBCTE5B Order never arrived for my wife's birthday. Spent £49.00 one birthday card and chocolates.”

Helpful Report

Posted 4 years ago

“Ordered rose bouquet for my wife’s birthday. The quality was very poor and the flowers lasted 2 days .”

Helpful Report

Posted 4 years ago

“I received flowers from here and was very disappointed. Moonpig guarantees 5-day freshness, however, the flowers had wilted within 2 days, the roses looked nothing like the picture and the Lillies had started to fall apart before they were able to bloom. Contacted the complaints department several times and did not get any response. Awful flowers that arrived with many brown patches on the petals and awful customer service.”

Helpful Report

Posted 4 years ago

“Moonpig are an absolute joke, ordered a card and flowers - and 7 days of calling my mother in law still nothing. Checked online...showing as delivered the day after being ordered!!!! Been trying for several days to call...after half an hour in the phone given up. So tried emailing today.....just had an email saying that they won’t be responding to emails!! Both me and my husband are key workers and can’t always get to the shops, trusted Moonpig - feel complete let down and ripped off!! No card, no flowers and over £20 out of pocket. WILL NEVER EVER USE THIS JOKE OF A COMPANY AGAIN, NO CUSTOMER SERVICE - MOONPIG ARE A COMPLETE SCAM!!!”

Helpful Report

Posted 4 years ago

“I was treated to the rainbow bouquet of chrysanthemums which arrived very promptly. At first they looked slightly bedraggled but soon perked up with cutting the base of the stems which I do every two to three days with water change. They're still looking good after 22 days and whist the dried leaves had to be stripped the flower heads are still stunning, now supplemented with greenery from the garden.”

Helpful Report

Posted 4 years ago

“Over the past four weeks I have received two bouquets, sent by family, of your flowers. They have arrived on time, and have been sensationally fresh and beautiful and I have now decided that I shall use no other company when I am sending flowers. Thank you so much.”

Helpful Report

Posted 4 years ago

“Appalling condition of flowers sent to my elderly step father for his birthday. No response and after 22 mins on hold on my mobile I ended the call.”

Helpful Report

Posted 4 years ago

“I ordered 2 Rose Bouquets on 27th April... they were delivered next day. Both the recipients were delighted which made me happy too. Thank you.”

Helpful Report

Posted 4 years ago

“My wife has just received 30 Roses. Four of the flowers were brown mush the rest we had to take the outer petals off because they were brown and damaged. Supposed to have been dispatched the day before, flowers never rot in a day. Sent an email to complain only to receive a reply saying at this time they will not be able to deal with my complaint.”

Helpful Report

Posted 4 years ago

“Sent some flowers to a friend, and half of them were dead!! No one answering the phone. Rubbish.”

Helpful Report

Posted 4 years ago

“Ordered a card for my mums 90th birthday on 21/4/20. It still hasn’t arrived. No one to answer the phone or respond to emails. Shocking !!!!”

Helpful Report

Posted 4 years ago

“Used them for the first time ever card never turned up, must of been delivered to the moon as my friend didn't receive it... thanks moonpants the first time ever I've never given a card to my best friend. Ordered on 16th April never received save your money buy a card locally use a Stamp the old fashioned way.”

Helpful Report

Posted 4 years ago

“Ordered two cards the same day one arrived on time and another took over a week how can this be, when got in touch got a rude email”

Helpful Report

Posted 4 years ago

“Didn’t get the card to the person I was giving the card to in time. Ruined our anniversary”

Helpful Report

Posted 4 years ago

“Terrible service, birthday card that arrives 5 days late despite being ordered early. Email excuse blames the post service - there was no delay in taking my payment however. No refund offered but I will ask again. I will not be a repeat customer.”

Helpful Report

Posted 4 years ago

“Since COVID-19 I have send 4 cards with moonpig and I have been really pleased with the service, delivery and ease of making the card! Bravo Moonpig!”

Helpful Report

Posted 4 years ago

“A personalized card ordered for my grandsons aged 7 and 3 year old twins for Easter. The envelope arrived with a 50th anniversary card inside! Unable to get through on the phone I emailed and got the reply sorry to disappoint on this occasion but we are very busy! Gave it a few days and emailed again and got the same response! Not good enough!!”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews