Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered mums birthday cards in plenty of time but still not delivered until a week after her birthday! Card arrived but not even in an envelope!!”

Helpful Report

Posted 3 years ago

“Birthday flowers just arrived. Half dead, heads off stems and very limp. Not told my brother who sent them but annoying that hard earn money spent on dead flowers!”

Helpful Report

Posted 3 years ago

“Tried (very hard) to contact but unable to. Flowers arrived with at least a quarter of the heads missing & the rest of the flowers crushed, had to throw away they were that bad.”

Helpful Report

Posted 3 years ago

“Quick to take order and deliver but nigh on impossible to get in contact when things go wrong!! Bought cards, arrived promptly but without envelopes 🙄”

Helpful Report

Posted 3 years ago

“Birthday card delivered with the wrong name on. Flowers costing £27 pounds wilted after twenty four hours, dead after four days. Very poor quality which I have complained about but five days later no response and no refund. Would not use this company again”

Helpful Report

Posted 3 years ago

“Paper quality is rubbish got a leaving card for my Colleague and had difficulty writing in it, it looked a mess once i had finished going over the writing very disappointed.”

Helpful Report

Posted 3 years ago

“They totally screwed up my order the card said katie and the free gifts never came then they charged me £90 for the privilege and also didn't care about it when i tried to tell them what happened”

Helpful Report

Posted 3 years ago

“Ordered in plenty of time but my sister did not receive her card for her 50th birthday!!”

Helpful Report

Posted 3 years ago

“Rubbish Rubbish Flowers where dead that cost £22 lokked like they were £5 flowers from the garage!The card was rubbish the total cost was £29.Got on to chat with them and they sending me half the money back that can take ten days!!!!! Just dont use these con artists.”

Helpful Report

Posted 3 years ago

“Discusting service and customer service. I ordered a card and a gift to be delivered on a specific day. When I received an email to say it had been delayed I contact customer services for a refund. I spoke to a girl called Samantha who informed me a refund was not possible. When I said I won't be using your company again she said no problem. Awful!!”

Helpful Report

Posted 3 years ago

“Very upset as they have failed to deliver a bespoke card to my address despite paying the £4-£5 delivery charge and now it's several days late and I spent ages designing the card for my GF. MoonPig sent me 1 of the gifts in a large box and not the card that should have come with it. Tried to call and they don't accept phone calls and tried to leave an email message but still no response. This is my first time using them and so far i'm not impressed. I can only hope they respond to me ASAP and can rectify the situation before my GF's Birthday”

Helpful Report

Posted 3 years ago

“Paid £6.95 to send a birthday card and it never arrived. Messaged moonpig but they didn’t even other responding. Awful service.”

Helpful Report

Posted 3 years ago

“2 bad experiences firstly a christmas card did not arrive had to have a replacement which arrived after christmas then at same address my future daughter in laws birthday surprise was partly ok card balloon and chocolates but flowers delivered on weds was dead by fri.No refund without photographic evidence”

Helpful Report

Posted 3 years ago

“First order with MoonPig. Flowers were so poor I couldn’t display them. Complained to MP (Matthew) who “processed” refund on 17/12/20. Refund didn’t arrive in account so had to chat with Simon on 05/01/21 - same promise as Matthew but not looking good for refund. Poor quality and worse service - first and last Moonpig experience. Still waiting for refund - would be zero stars for all categories if allowed! Not a way to treat customers!”

Helpful Report

Posted 3 years ago

“I created a card and it wouldn’t allow me to send it as it kept requesting a delivery address despite me providing it with one such a waste of time after spending best part of an hour putting it together !”

Helpful Report

Posted 3 years ago

“Ordered flowers for sisters birthday - yodel informed me they had been sent to wrong depot so could not deliver m. I have contacted Moonpig no fewer than 4 times for refund, each time promised but after 10 days still not received. Will not be using gift service or flower service again.”

Helpful Report

Posted 3 years ago

“I ordered an 18th birthday card for my daughter on 1st January. Still not arrived by today. 6th January. Was offered a credit of £5 For the delay but I won’t be using Moonpig again As we’ve now missed her birthday so they can’t be relied upon.”

Helpful Report

Posted 3 years ago

“Thought I'd do something different this year and made my wife an anniversary card to mark our 21st anniversary on 11th Dec 2020. Made it early to give enough time for delivery as it was the Christmas period. Was continually told that the card was on its way. Really poor that I then had to go buy another card as a substitute. I never write reviews but thought why not. My card was only a small transaction and thought they don't give a dam. So for ALL your professionalism Moonpig you were pathetic. I received the card just before the new year. Where is your so called reliability. Pathetic. I will never use you again. I work in newspaper advertising and I will spread your poor service throughout. I have other sources of social networking again which I will tell others to use other like companies. Pathetic.”

Helpful Report

Posted 3 years ago

“Ordered two cards one for me and one to take to my sons grave. Moonpig had screwed up on an order years ago so had been using funky p so some time but thought I would give moonpig another go my big mistake. so cards never arrive not only did they screw up my order they screwed up my refund as well and the customer service agent I spoke on live chat Alexander was rude,unhelpful and just proper disgraceful behaviour. I complain to there customer service I got nothing. I was also promised My order would be resent as well as a refund to compensate I was told by Alexander I was a liar. Absolute useless company avoid at all costs”

Helpful Report

Posted 3 years ago

“Don't waste your time or money, your loved ones will receive a dead plant, although they said they will send a replacement they haven't, so my money was waisted and my 83 year old mother is still waiting! Not impressed.. lesson learnt read the reviews before ordering!!”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews