“I have just received the grey and white personalised baby towel and it is beautiful.....really soft and washes up well. The personalised name embroidery is great too. It was delivered in a lovely box wrapped in tissue paper, just perfect for a gift. Well done Mori, I will be recommending your beautiful merchandise.”
“Sad to only put a 3*. I was so impressed with the initial customer service immediately after ordering but then when my order did not arrive (after over a week) and there was a lack of information / feedback regarding a delay and an additional delay in replying to my online query of where my order was. After 4 days I chased up a reply again which put my message to the back of their queue - I was sad to see that messages were answered over 4 days old. Had the fab customer service continued on the same initial level I would have given 5* without hesitation but I was severely disappointed.”
“What a Turn Around 5* Service!
#GreatCustomerService#Zoe&#Olivia :-)
I want to mention how well Zoe, Olivia & the management at Mori have done in turning round a issue I had with my whole experience as a new customer.
If you scroll through the comments on facebook you will see my 'rant' so no need to repeat.
So often we are easy to complain however never seem to share our comments when it is put right or a great service is received.
Well I for one am truly astounded by the turn around Mori has done for me. Olivia, Zoe & the management team at Mori have gone well out of their way not to only retain my custom but to ensure my whole experience has been what they wish to expect their customers to receive! I for one will certainly be a repeat customer and have already shouted out the Mori brand to friends and family!
Thank you so very much Mori & I cant wait for my lil-nephew to get his goodies from Santa”
“Really nice experience from the navigation on the website, and the purchase process, always up to date with all the delivery status! And really nice and quality products. Thank you.”
“I am already receiving an email asking for this review and still have yet to receive the item I ordered. This process has been extremely slow. Most likely will not be making a purchase again which is unfortunate because your baby outfits are extremely cute.”
“Had to wait a long time for product to arrive and then so disappointed when it did arrive . I felt it was nothing like the picture . I was expecting a very soft wool blanket for my new born but it was cotton. Probably my fault for not reading the text .”
“Hello,
I ordered a product from the website at the beginning of November and paid for expedited (3day) shipping. However I still have not received the product. When I reached out about the missing package the first time, I never received a response from your team, I only received a shipment confirmation email (with no tracking information). I sent another email requesting that I be reimbursed for shipping costs since I clearly did not get what I paid for, and still no response AND NO PACKAGE!!! I would really appreciate some assistance with this...preferably a full reimbursement for the product, since I still have not received it! (order #6054)”
“We love how soft our Mori sleep sack is! The only downfall is that the material on top is already pilling and we've only used it for 3 days. For such a high price I'd expect it to last longer. Unfortunately it seems like this sleep sack will start to look dingy very quickly :(”
“Customer service is amazing to say the least but I am very disappointed in processing and shipping time.
I am still waiting on blanket and sleeping bag orders that I placed in almost a month ago.. Prompt shipping was (and is) somewhat Essential considering that the weather is getting cold. It forced me to purchase another "hold over"' blanket which defeated my purpose of investing in only a few really "good quality" blanket!”
“My order was supposed to arrive the following week. It took a month. After three weeks I emailed to cancel the order. It took eight days for MORI to reply and say the items had already been despatched. When they arrived I asked to return them. I'm still waiting for a reply to this request. I can hardly imagine worse customer service, particularly poor for baby clothes that are rapidly grown out of.”
“It took 4 weeks for the grey cardigan 3-6 months size, to arrive. You did email me apologizing & included a gift , but as this was my first order it meant my Grandson had a month less in which to wear this size. Also the quality of your pictures online are not good and whilst I like the cardigan it is nowhere near warm enough for Winter, so my Grandson may not get much use out of it.”
“My order was quite delayed - in the end almost 4 weeks (despite the shipping time being 2 weeks when I completed my order). Once the order had arrived the birthday we had bought most of the items for had passed. As there is no clear process for returns, I emailed the team and over 5 days later I am still waiting for a response.”
“Such good quality items, the organic cotton is so soft on the little ones skin, she loves it. The blanket is also her favourite now. I think we won't be able to pride it from her - may need two so we can actually wash them!”
“Had to email to check where my order was as it was promised to me on a certain day . I purchased at the ideal home ex in Manchester not gift wrapped as promised and then it was wrong right bottoms wrong. Lcolouredtop. Have tried to call left messages no response emailed several time very disappointed”
“The sleeping feels so well made and soft to touch. It may seem costly, but it grows with your little one upto 2 years. So good value and feels a quality product.”
