“I love baby Mori clothing and delivery is quick however their returns process is long and outdated! emailing customer services to request a return, wait for response blah blah blah. It’s a real hassle. At Many other shops you log into your account online, select the items that you would like to return and you can send it immediately.”
“I have to say I'm surprised by the quality. Had I paid full price for the muslin and blanket I recieved I would have been disappointed. I'm not sure the quality of the product represents the price put on them. I expected it to be a really luxury feeling muslin and it doesn't feel as nice as my sainsburys Tu Muslins. The blacket is pretty and as I got it free is lovely. But it's very thin and the sewing is slightly uneven. I am certain I could have bought similar quality in a supermarket! This saddens me as I have been waiting to buy a muslin from you for a sale and when I saw the offer I was so excited to receive it. Sadly I am not sure I will buy anymore from mori
Postage and communication was brilliant and fast!”
“Shipping and service was excellent, even though I live in Hawaii so any delay could have been acceptable but my blanket arrived within days with a tracking number. The blanket looks exactly like in the photos, however, based on all the reviews I expected it to be very soft and upon opening the package I was surprised by how much the material and feel did not meet my expectations. I will still use the blanket and hope that with washing it will eventually get softer but I wouldn't have ordered from the other side of the world if I had known that this is what I'd receive. Maybe the other products are softer, made of different fabric, not sure but I do feel slightly disappointed.”
“Very soft materials but I struggle with the sleepsuits as my baby gets lost in them...his legs get tangled as the material is almost too soft and stretches Sorge can wriggle his legs out and up, then can't get them back into the sleepsuit legs...I have received several with my subscription and not putting them on baby now..”
“Bought a blue and grey stripe blanket, and got a grey blanket free. They are ok, but nothing special. I would have returned them if I had paid full price as £20 for a blanket is too much. Since I got them both for this price then I was happy enough to keep them. They are thinner than I expected and just feel like any other blanket.”
“I had a few of these suits. The larger size (9-12) don't seem to be made with the same fabric as the smaller size(3-6, 6-9), not as soft as the smaller ones.”
“It's difficult to review Mori because I am conflicted. On the one hand the products are fantastic quality however our experience in actually obtaining them not so good. We initially ordered a lot of stuff in October at the baby event however it wasn't until late December (after much chasing) that some of our order was shipped. After this and more chasing further items from the order were shipped in late January however although 2 parcels were shipped we only received one (checked with neighbours and Royal Mail). So we now have to wait until at least the 3rd week of February to see if the 2nd parcel is returned to Mori before a replacement is shipped. So 4 months after placing the order. For the price we pay I expected better”
“Not realy because was expected my babies name on the muslins and received without all the packaging and personalised message quite disappointed as they hasn't even reply back”
“I bought one of the lovely soft baby sleeping bags. Overall I am happy with the quality however the seatbelt opening at the front only has one popper and my baby keeps kicking his feet through it and getting his legs stuck. Unfortunately this makes the sleeping bag unusable. If there are any tips or anyone else has experienced this please let me know? The sleeping bag did take a while to arrive however I was updated of its progress by a friendly service team.”
“When I read the description of the sleep bag did not see anything noted re polyester filling. I was disappointed when it arrived and had this filling.
Also delivery took ages. Only despatched 10-12 days after ordering, and only after I had emailed twice to follow up.”
“The sleepsack is good, and we're happy with it. But the purchasing process was confusing; I signed up to the mailing list to receive a 10% discount which was never applied; I then got so much spam email over the next few hours that I had to unsubscribe the same day; and a customer service inquiry about the unapplied discount took a week to address and was never fully resolved. This is a company with wonderful intentions that really needs to work on the full customer experience they're delivering, especially at these prices.”
“Sad to only put a 3*. I was so impressed with the initial customer service immediately after ordering but then when my order did not arrive (after over a week) and there was a lack of information / feedback regarding a delay and an additional delay in replying to my online query of where my order was. After 4 days I chased up a reply again which put my message to the back of their queue - I was sad to see that messages were answered over 4 days old. Had the fab customer service continued on the same initial level I would have given 5* without hesitation but I was severely disappointed.”
“It took 4 weeks for the grey cardigan 3-6 months size, to arrive. You did email me apologizing & included a gift , but as this was my first order it meant my Grandson had a month less in which to wear this size. Also the quality of your pictures online are not good and whilst I like the cardigan it is nowhere near warm enough for Winter, so my Grandson may not get much use out of it.”
“Brought sleeping bag at a show and was told it would arrive the following week. It didn't arrive for 5 weeks, but this wasn't communicated until I chased. However the product is absolutely beautiful and I would still buy as it really is stunning and arrived beautifully packaged. I almost don't want to use it it's so nice!”
