“Tried to do a click and collect yesterday from the Plymstock store. Not sure why Morrisons are offering this service when most of the items are coming up as out of stock. It was a complete waste of my time and abandoned the order. Very disappointed, will try other supermarkets in future.”
“Don't usually shop in Morrisons but decided to try it, very disappointed. I bought a salad which I opened the day after (a day before best before date), it was inedible. The grapes I bought had 25% extra free, I estimate I have thrown away at least a quarter of the pack. Bananas were black inside. I won't be shopping there again.”
“Got my shopping delivered regular from Morrisons before the pandemic. Haven't been able to get a slot lately. I understand vulnerable people take priority. Finally got a slot spent ages getting the shopping together. Message came up almost half of it unavailable so didn't bother.”
“Bought a few ready made meals which looked delicious but sadly absolutely tasteless.
First one I binned, put another in oven for my dinner and ate (under protest) half and also binned that
I don't often shop at Morrisons and was quite excited to try something different but oh so dissapointed.
Things seem to have gone downhill for this store.
Sorry Morrisons.. I won't be back!”
“Visited Parkgate Morrisons in Rotherham yesterday lunchtime. I was appalled to see that every checkout was open. Obviously there are too many people in the store if every checkout needs to be open. It was worse than Christmas. People were queuing right down to the freezers to pay for their groceries. I'm not sure how anyone is supposed to distance themselves in those situations.”
“Had no que brilliant got what I want brilliant long que to get to check outs but went quick brilliant got to checkout half way of putting my shopping on the belt the cashier (Maderlaina I think her name was ) started to put items through the checkouts by the time i finished loading the belt most my items was rammed the other end i could put my bags on the check out there was no room i felt rushed and i was happy when she asked to pack my bag there wasnt any where she could put a bag to help pack so i said i was ok while packing a man came with in 4 inches of me waiting for customer services to help him with his problem why que 2 metres apart take care not to get to close to people for the staff to allow a man 4 inches away from me I have had breast cancer and I have no immune system not good is it when I got to my car I had to repack my bags because some was to heavy I have been a customer at morrisons pendeford for fours years been going every week been really happy with the store especially through this horrid virus could praise the staff and things that have been put in place to gave this experience may be small to some people but I didn't like the way things was rammed the other end of the checkouts and the man standing 4 inches away and having to repack my bag at the car morrisons pendeford you let me down today”
“We use the Lincoln branch,and we are very impressed at the care we have received.We are in our eighties and get a home delivery regularly,done with smiles and kindness.
As we live in a village near Lincoln,our first delivery had a hitch,and after putting things right,I was presented with a bunch of beautiful flowers!
Congratulations Morrisons”
“I live in Malvern. Since the very start of the lockdown I have only gone into the shop 3 times in the past 10 weeks. This is because of the poor organisation or lack of it with social distancing.
Every time I've gone there as been no queueing on entering and I've seen whole families in there. Also staff in the isles aren't attempting to social distance and some I've seen standing around chatting close together.
Of all the supermarkets Morrisons in my view have been the worst with social distancing and also poorly stocked shelves.”
“ROTTEN Cauliflower . Had a delivery last week and the cauliflower was putrid smell yellow leaves and the heart of it was yellow and black. Somebody asked me for a photo today of the cauliflower. There was no way I was keeping a mouldy cauliflower from last week that smelt putrid in my kitchchen for 4 days. I didn't keep it in my kitchen for one day as it went straight in the dustbin. I am a pensioner and am isolating as I have a heart and lung problem so cannot get to the store for fresh veg. Never shop on line at Morrisons ever again.”
“Morrisons used to be at least on a par with the other mainstream supermarkets but they have seriously deteriorated, particularly since CV19 lockdown. Their own-brand products have gone down in quality and their policy on substituting more-expensive items and then charging the customer the extra is unacceptable. Customer services reply but insist that non-perishable items must be returned to a store to get a refund. Try e-mailing the CEO, Mr Potts. No reply. Try sending him a letter by recorded delivery. No response. The company has gone to Potts and he is clearly not in control.”
“I ordered and paid for a litre bottle of Gordons Gin. However, only a 70cl sized bottle was delivered.
I contacted Morrisons customer support who stated that I have to visit their store in person to obtain a refund. The other option would be to hand it over to the driver on my next delivery.who may refuse to accept it.
For chronic health reasons, my wife and I are self-isolating and have no wish to visit any supermarket.
I believe that I am not alone in feeling ripped off. Morrisons have lost another long term customer.”
“I have been using the on line delivery since lock down and have been pleased with it the drivers have been brilliant the only gripe I have is you can’t get a tin of Heinz beans or spaghetti for love nor money but my son can pick them up in shop.The same with flour I would love to carry on with delivery when everything goes back to normal but Morrison’s get your act together or you will lose customers because of this.If it was not for these issues I would have given you five stars.”
“Shopping Gravesend branch today and no social distancing with staff or shoppers as so crowded. Letting in couples, whole families and groups of friends. A single shopper was a rarity. Shoppers just walk up and stand almost on top of you as if social distancing is over, not 6 inches away let alone 6 foot. Morrison’s need to get a grip.”
“Ordered an online shop didn't arrive when I rang the store they said that they would call me back but didn't . Call again to be told it was coming in an hour and a half still didn't come. Never going to use morrisons again rude no customer service . Finally got refund never use this company.”
“Morrisons do their own fresh items packing. Like strawberries etc. This is why there is no high quality involved. Twice recently I have bought their Wonky strawberries and had to throw most away. Not because the dates were out but simply due to their usual bad quality. Bananas are gteed to be on their last legs as are most other fresh fruit items. Instore baked items such as tarts etc will almost certainly be either out of date or on last day of BB. At the moment in my local Dover store you are also up against staff not wearing any sort of protection whatsoever apart from checkout staff. The rest of the staff do not seem to know the difference between six inches and six feet. Makes a mockery of having to queue up outside to get in. Obviously this reflects on bad management. Maybe the manager/manageress can fix this.”
“I was delighted with your from placing order to delivery of my goods the next day the delivery driver was incredibly cheery and upbeat, while keeping his 2 metre distance. He was also very informative of the full service available. I stay in G21 area of Glasgow and will definitely be continuing to use the service as long as it continues. Thank you Morrison’s. Mrs A Carroll”
“I have to say morrisons at Pendeford Wolverhampton have been brilliant during this covid19. They have kept the shelves stocked up as best they can. The staff have also been really helpful and pleasant throughout. Well done guys.”
“Your new online home delivery service is a complete joke, and must be a hugh embarrassment to the company, hardly any fresh stuff available to order, non fresh stuff is hit or miss if it's available for order, goods come short dated and damaged, and now less than 24hrs before delivery you cancel the order. However uptill you changed your online service these problems hardly existed.”
“Delivery was 35 minutes late 10.35 pm. Items missing. Invoice did not add up . Hopefully will get a refund . This is third delivery. First fantastic . Second ok. Third rubbish. Will never use again.”
