“I have always recommended Morrisons home delivery to friends and family, but since your new system, where goods are being delivered from a local store, I am so disappointed that I am now looking to change to another supermarket. Every week when trying to order there are numerous items out of stock. Then when delivery time comes,I am sent a list of items missing and another list of substitutions. Time for a change I think.”
“Dear Sir/Madam, I have just visited the Morrisons store in Front Street Acomb, York , and while there purchased their fruit salad donuts. I must say that my wife and I were "over the moon" by the excellent taste and texture of the donuts. The donuts at this store never fail to please and are much better than the larger store in the city. Over a period of time we have tried similar donuts at other supermarkets such as Tesco and Sainsbury's and besides being more expensive, they are not a touch on the Acomb, Morrisons supermarket. How the baker produces these donuts day in and day out at this immaculate quality is unbelievable. Also the inside filling is never skimped on and there is always plenty inside. We do believe that Morrisons at this Acomb York store should enter these donuts into a competition, or invite James Martin to taste them. Especially the fruit salad ones. They are brilliant and teh donut texture is just right and crispy. Well done the baker at Morrisons, Acomb, York.”
“Everything about Morrisons is excellent especially the delivery drivers but the company is completely ley down by its AWFUL customer services. Does it actually have this function?”
“Tried to pass off their out of date stock (soya milk) when delivered. This was a replacement and they, conveniently did't list it on the receipt. Nearly half the order was missing. Useless supermarket.”
“We went to Morrison Spalding on Saturday 27th June. We haven’t been shopping for 3 months and was shocked by the way one of the staff was treating customers. Her name was sue, she had her hair tied back and wore glasses
She was stood by the tills waving an arrow pointing to which till we all should go to. She was extremely rude and abrupt, speaking to customers with totally disrespect. We scurried over the the till she demanded we go to.
The lady who was on the till looked embarrassed. I then looked up to see her waving her arrow again frantically at customers saying “are you idiots , can’t you read”. I heard and so did the lady on the till who again looked very embarrassed. If that wasn’t enough another member of staff went over to her and she said “for fu** sake, honestly!” Then they both laughed.
I was absolutely disgusted. Again not only did we hear this but so did the lady on the till, who apologised.
The whole experience is hard enough on everyone. But surely customer service should still be playing a part in the service provided. Extremely disappointing, definitely won’t be going back.”
“It's been well over 12 months since I shopped at morrisons over the enormous price of vanish powder, today I only wanted 4 items so I thought let me try the Leek store, A 1kilo of lurpak spreadable £7.20 & I had to ask the price of it because there was no price on the shelf, I now know why, even the 500kg was cheaper at £2.75 & that was on offer,
The last Lurpak I bought from Asda 750kg £4.
I had to rate it at 1 star just to make a comment,
Going to be a long, long even longer time before I shop at morrisons again.
Anthony Cheetham,
Pensioner,
Stoke on Trent,”
“We went to Morrisons(Rothwell) today and the first thing we did was go to the fish counter.
Asked for 2 pieces of smoked haddock.
The guy behind the counter asked us to move back behind the 1mtr line.
We apologised and moved.
HE THEM PICKED 2 PIECES OF HADDOCK, NO GLOVES AND PUT THEM IN THE BAG!
I said to him why are we made to move back behind the yellow line- BUT YOU DON'T USE GLOVES TO PUT OUR FOOD IN A BAG?
his reply was- I wash my hands.
MORRISONS YOU ARE DISGUSTING”
“Had an order due to be delivered next day and because my usual debit card they had on their records did not work as it had been lost a few days before Morrisons just cancelled my order without even trying to let me know via phone, text or email! I have to say I find this appalling customer service - will NEVER use them again and want to warn others that being a good customer means nothing them.”
“First time I've used Morrisons home delivery and definitely the last. I love the store but I'm shielding so cant go. Email arrived 1 hour before delivery stating lots of items missing including most of my meat for the week. Delivery driver jumped off van and started smoothing my dog. I notified them I was shielding! I've cleaned all shopping with antibacterial but I cant clean the dog! Pears are all battered and bruised and broccoli going brown. Not a good shopping experience. I'm going back to Tesco.”
“Home Delivery on Sunday 21 Jun, came approx 90 minutes early, in eight bags. These were dropped at my front door. I am 69, with mobility issues, which meant I had to resort to online shopping which I had not done for some time. That bags were gathered around my doorway and I began to carry them the short distance to my kitchen.
The driver left and I on checking my order discovered not only were there 16 items missing. But, I also discovered I was in possession of two bags of someone else shopping.
I am shocked at how hard it has been to get a response to this. Online and telephone response are a complete unacceptable. The only response I got was left to a reply on Facebook two days ago Since then nothing.
I do not accept Covid as a reason or excuse for the poor communication response to this and try to resolve it with Morrison's. I gave up trying with Online and telephone.
Doesnt anyone care that I am missing half my shopping, or that I have two bags of someone else shopping. THAT IS TWO UNHAPPY PEOPLE WITHOUT THEIR SHOPPING. Seemingly, not.”
“I would like to say what a pleasure it has been having had a delivery from Morrisons by a lady by the name of Kim Preston (Weybridge branch). She could not have been more helpful or patient. My order was incorrect (not for the first time). Kim very kindly has done everything she can to help me resolve it. I so hope Morrisons are looking after her. This is what good customer service is about and it is much appreciated. Thank you.”
“Missing item from my click and collect order. Contacted the customer service team via messenger several time’s and heard nothing back. Morrison’s customer service outside of the store is a complete joke!”
“1. Morrisons give you the option of making a query by email but then in reply you get:
"To allow us to prioritise feeding the Nation we will not be able to respond to any emails"
2. Emails to their chief executive do not get even an auto response.
3. You cannot stop them making substitutions, however inappropriate.
4. Don't expect them to keep to the delivery slot time. My delivery on 16th June 2020 arrived 35 minutes early, without apology or explanation from their sullen driver.
5. If you live in a flat don't expect them to deliver to your address but instead their driver will tell you on your entryphone, 'Morrisons. You'll have to come down and get it'. You will then find him standing outside the street door and you, the customer, have to remove the bags from the crates on the ground.
I had my first delivery yesterday, 16th June, from Morrisons. It will be my last. Unfortunately I cannot give them zero stars.”
“Not at all happy with the Morrisons at Alvis Retail Park in Coventry!
The store is not enforcing the two metre rule inside, whatsoever. The staff just outside at store entrance, stand chatting amongst themselves rather than paying attention to the amount of people at close proximity going inside. The shopping experience in there is not at all good, with many other customers, and even staff, totally disregarding that any form of social distancing even exists.
Certain aisles are blocked off for the purposes of the queing system, which in turn forces you down the narrow clothes aisle where others are browsing and are anything but 2 metres away. When at the checkout, we were suddenly asked to keep the 2 metre distance. Bizzare, considering it wasn't exactly forced elsewhere. On another occassion we used the self scan and had to asked for it to be cleaned, as it was filthy to use.
My partner went to speak to the store of all this, but he was very rude and abrupt, sending her to tears with the stress, also having his two security guards stood behind him.
I would mark this as a -1 store rating if was possible, as we will definitely not be returning there.”
“Morrisons in Dover ARE NOT enforcing the two meter rule. After queueing outside the correct distance apart it becomes a free for all once inside. What is even worse is that staff themselves ARE NOT wearing masks or gloves and ingoring social distancing with customers and their own staff. This is a disgrace. Staff packing shelves right in front and close up to customers making no attempt whatsoever to move. No staff enforcing the rule when customers queueing to wait for checkouts. Rather than have a security guard on the way in he/she would be better employed enforcing in the checkout queue.”
“Today 19/6/2020 Morrisons in Hatch End around lunchtime decided to ignore the government's social distancing measures. There were THREE aisle QUEUES of customers waiting for the checkout. REASON NO QUEUES OUTSIDE AND NO SECURITY AT THE DOOR, SO TOO MANY PEOPLE COULD WALK IN AT ANY ONE TIME. Killing too many of your customers dear Morrissons is not wise. This store started with satisfactory measures in place but now has deteriorated to its usual "who cares?" Well CUSTOMERS DO CARE!”
“I like Morrisons but this is a serious issue which needs addressing .
We stopped of at Morrisons YORK after rescuing our daughter from her car problems . As we pulled into the car park we were surprised that there were none of the queues which have become the norm during Covid19 . We entered the busy store without challenge and were shocked to see that social distancing was not being enforced . More seriously , when it was time to pay we were made to queue in a long line winding around the childrens clothing section within extremely close and enclosed quarters where people were coughing and sighing which will have been a health hazard if any of those in the area were infected . I FEAR THAT THIS SYSTEM WILL COST LIVES and needs to be reviewed / improved upon . MORRISONS MUST TRY HARDER .”
“I purchased a pie from the fresh pastry counter at Eastbourne Morrisons. I was appalled when the assistant proceeded to select a bag and punch his bare hand into it to open it and then used tongs to put the pie into the bag. I was so shocked I sadly didn't say anything but simply threw the pie and bag away. In this current coronavirus time not only was this unhygienic but more importantly really dangerous to health.
I wrote to Customer Service about this concerned that it was a lack of training and suggested he could have done this many many times during his shift. Five days later I hadn't even received an acknowledgement let alone a response so I copied my email and sent it together with a personal message to the CEO of Morrisons......... no acknowledgement or proper response. A few days later I had a grammatically composed and badly spelled message from someone in their Customer Service Informing me that Morrisons operate a bare hand policy but their staff are instructed to wash their hands regularly. I responded saying that if that was the case then they would have to wash their hands after serving every customer NOT just regularly during the day. I have also sent another email to the CEO and yet again heard nothing.
It is absolutely disgraceful that this issue has not been addressed and disgraceful one doesn't even get an acknowledgment let alone a response from a CEO to a complaint such as this one. This is a health issue! Mr Potts the CEO of Morrisons must be the only CEO of a major company who ignores complaints.
I really like Morrisons produce and I travel 32 mile round trip to shop there but no more! I will not use the store in the future as I have more regard for my own health not to mention the health of others.
I cannot in this case award even 1 star to Morrisons.”
