“Popped in day before xmas eve, no trolleys out front, someone had been sick outside near entrance and people who hadnt noticed was pushing trollies thru it soni went inside and told the checkout manager , the reply i got was oh we have no cleaners , i said you could get a bucket of water and swish it away she just walked off !! I used the customer toilets....disgusting !! Toilet roll all over floor , poo stains in loos and on seats , absolutely disgusting”
“New tills are disgusting. If you are behind someone who is packing, you are send to other side of till like a leper and an inconvenience. Disgusting way to treat customers. Done my.last ever weekly shop in morrisons. Sainsbury for me from now on.”
“New tills are really bad idea. If you come behind someone who is packing you are send like some sort of leper to other side of till to do your packing. It is like you are an inconvenience. Well l, just done my last weekly shop in morrisons. Sainsbury's for me now. Treated with a bit of respect at till and not moved to other side. Disgusting way to treat customers.”
“Morrisons Tavistock has once again taken the stress out of Christmas food shopping. Well stocked shelves, good quality produce, friendly and hard working staff and just knowing I am going to be able to buy what I need have so helped again this year. I love our Morrisons, the staff are brilliant. Thank you.
I also want to mention, that Morrisons children’s clothes are so well chosen. They are great value, well made, and the designs are creative and fun.
So, Happy Christmas Morrisons Tavistock, and a big THANKYOU!”
“I cannot speak highly enough of David the fish and poultry manager in the Dumbarton store.I had received an email saying my xmas turkey order was medium when I had ordered large,he sorted my problem immediately and efficiently, what a friendly man ,customer service is the best I have ever received anywhere,absolute gentleman, thankyou for making my day and my Christmas dinner perfect 😊”
“Morrisons Ormskirk. Still pretending to be a supermarket, still failing in the basics. Shop opens at 7.00am on a Saturday, delivery truck arrives at 11.00am meaning basics such as bread and cakes have run out till they can be bothered to stock the shelves.
Enter store, no baskets, have to go and hunt one down at the tills. New tills are awful.
Purchased custard filled doughnuts, obviously the bakery does not understand the word 'filled'. Practically no filling.
Please sell up to one of your competitors such as Tesco, Sainsburys or even ASDA.”
“Never trust Morrisons for an online…
Never trust Morrisons for an online shop delivery as they are totally untrustworthy. You get emails saying your order has been cancelled on the same day or day before delivery is due no reason nothing. Ordered my dad is Christmas food for delivery tomorrow tried to take full payment today and then got an email saying order has been cancelled. So now left a 90 year old completely deaf and virtually blind without food etc for christmas. Totally appalling and disgusting behaviour from Morrisons will never ever use them again.”
“Morrison's offer the worst shopping experience. When issues are escalated to the head office in Bradford, the situation becomes worse. The manager at Head Office is unable to provide resolution to complaints.
Poor customer experience, poor management in store and at Head Office.
SHOP ELSEWHERE!!!!!!!”
“The worst customer service for the worst store in the UK.
I made a complaint to Morrisons Head Office regarding the Broomhill store in Sheffield expecting to get some answers. The store manager accused my son with concealing something and asked him not to come back again as a kind of racism. We went to talk to the store manager to find out what is happened. We asked the store manager if he found something with him, he said no but he used to hide something!!!!!!!!. He also used to speak in inappropriate way.
Really strange, so we asked him to have a look at the CCTV recordings but he said there is no CCTV cameras installed in store. We sent a complain to the customer service to step in and find out the truth. They confirmed there is a CCTV system installed in the store and they will check and come back to me. We called them every week but nothing until they told us they will speak to the store manager and let us know. Finally, the replied with a very silly conclusion which is the "The store manager confirming he saw my son hiding something under his shirt". What about CCTV? nothing
what is your investigation? nothing
They just ask the one who I complained against him !!!! they did not even checked any evidence or they did but they do not like to commit their sore manager racism....
Everyone should be carful in Morrisons, don't itch, don't open your hand bag because that will make you suspicious to them.
Also, don't forget to take your receipt all the time as that may be the only acceptable proof of your payment if you been accused by shop lifting.
I'll never use them again, they don't respect their customers.”
“Morrisons is one of the worst store in the UK. They may selling with lower prices but you have to accept to pay some of your dignity in return.
I made a complaint to Morrisons Head Office regarding the Broomhill store in Sheffield expecting to get some answers. The store manager accused my son with concealing something and asked him not to come back again as a kind of racism. We went to talk to the store manager to find out what is happened. We asked the store manager if he found something with him, he said no but he used to hide something!!!!!!!!. He also used to speak in inappropriate way.
Really strange, so we asked him to have a look at the CCTV recordings but he said there is no CCTV cameras installed in store. We sent a complain to the customer service to step in and find out the truth. They confirmed there is a CCTV system installed in the store and they will check and come back to me. We called them every week but nothing until they told us they will speak to the store manager and let us know. Finally, the replied with a very silly conclusion which is the "The store manager confirming he saw my son hiding something under his shirt". What about CCTV? nothing
what is your investigation? nothing
They just ask the one who I complained against him !!!! they did not even checked any evidence or they did but they do not like to commit their sore manager racism....
Everyone should be carful in Morrisons, don't itch, don't open your hand bag because that will make you suspicious to them.
Also, don't forget to take your receipt all the time as that may be the only acceptable proof of your payment if you been accused by shop lifting.
I'll never use them again, they don't respect their customers.”
“At the time of writing this email my online delivery is just over two and a half hours late! I phoned customer services who are powerless to do anything and all they can do is phone the depot who have informed them that they cannot provide an update as the driver is not answering their phone. To make matters worse I have broken my toes and am wearing a special show so it's not even as if I can pop to my local Co-op and pick up a few items. This is not service, it's a complete joke unfortunately not a very funny one at that! This is atrocious. I have absolutely no idea if my circa £80 order will arrive or not - absolutely no clue and customer services are not able to inform me either. I just don't know how they can get away with it but my advice is SHOP WITH SAINSBURY'S INSTEAD!!!!!!! I decided to give Morrisons another chance after a couple of years ago they messed up an order of mine which had come to over £100, well that was a mistake and I only have myself to blame but PLEASE DO NOT WASTE YOUR TIME OR MONEY WITH MORRISONS!”
“About two weeks ago I had an e- mail telling me to click on receiving 4000 points if I spent £40. I did this and next time I shopped it wasn't added. Today I got my Perot ,cigarettes and som drinks and the 4000 points have still not been added. Can someone let me know how I get them.”
“Acton Morrison's the manned till counters were closed at 8.45pm on Friday 13th Dec 2019. I had a FULL trolley and was told to use a self scanned machine. I'm an elderly woman and have not used a scan for a full trolley. This is not acceptable and I will also bring this bad experience to the attention of the local community.
M Dias”
“App is useless-I set it to use my saved up £50 bonus points on my Xmas shop then next day sent £140 at the till but nothing come off for the £50 bonus spend. Apparently it takes days for it to register even though the points on the app decreases straight away.”
“I use the Dover store too. I have to give 5 stars for the lovely lovely flower lady. So friendly and helpful and a pleasure to deal with. Thank you flower lady.”
“This was our first delivery. First we had a few items not turn up, other items were just wrong and the driver was a hour and a half late. When I phoned to complain the lady I spoke to was lovely she couldn’t apologise enough. She refunded our delivery and all items that were wrong. She gave us vouchers to spend and refunded us the items that were wrong. She was very helpful nothing was to much trouble for her.”
“I received my first home delivery this evening. Super impressed!The driver Dean was polite and friendly, he helped unpack the crates in my kitchen. He explained how it all works and arrived on time. The two substitutes were spot on and all my fresh produce had at least 5 days on them, some up to nine days! Thank you Dean 😀😀😀”
“I had £85 saved up on the morrisons more app. Someone miles away used my points but morrisons refused to do anything about it saying my account had been hacked, but my password was exclusive to morrisons so my info could only have been hacked from within morrisons, totally disgusted by their customer service that cant even be bothered to engage, now shopping at Tesco”
“I had a meal in the restaurant at the Swansea Morfa store whilst shopping with my Mum. My muffin with mushrooms and cheese was very dry, (it was late on a Sunday afternoon) when I complained the staff couldn't be more helpful offering another food choice or refund, I didn't want anything else so I accepted the refund. They couldn't be more apologetic. It was handled so efficiently with no fuss.”
