“Recently visited the Edgeley (Stockport) branch after some weeks shopping elsewhere. As expected, a huge range of products available and well laid out aisles made for easy navigation. So far, so good Making for the checkout is where things start to unravel. We've got a full cart of groceries. Individual self service cash points are empty but for baskets only. There are ten other belt cash desks, only four of which are manned, three unmanned and three self service belt cash desks where there are queues waiting. And waiting. And waiting. I would guess it takes the average shopper at least twice as long to complete scanning, loading and packing their groceries as it would with a till operator, and often much longer. After a twenty minute wait we finally got to the till and then battling with a couple of 'unexpected items in the baggage area' we paid up and left the store. This will be the last time we shop at Morrisons. Shame really, as the shopping experience was disastrously let down by the unacceptable wait at the till. Shape up, Morrisons.”
“I have just been to Morrisons and have been faced with at least 50% of staff wearing masks wrong. Noses not covered or pulling down past faces. Very disappointed, I thaught staff would be more responsible.”
“As most reviews have said most only had a day or two use by date, the wraps were not fit for purpose they were all stuck together no matter which way I tried couldn't part them they went in the bin. I complained about this I was told they would refund on my points card or return them to store, one don't have or want a points card and two they had gone in the bin. I also do online shopping due the pandemic and because I have to. When I said all of the above in an email I have never received a reply.
I have never had an issue shopping in store but online shopping the people doing it must be on a bonus scheme to get as many done as possible hence all the rubbish food that's sent out....My advice in a nutshell don't bother with Morrisons online.”
“Absolutely shocking service from Morrisons Online delivery today. I ordered several fresh meat products - ALL of which were less than 48 hours in date, some 24 hours and one TOTALLY OUT OF DATE (sausages!) - are they trying to kill me? - Shopping arrived all shoved tightly into 'falling apart' flimsy bags all just thrown in - a five year old could have done a better job. The driver arrived in an unidentifiable white van dressed in a pair of jeans (a bit of a shock, but to be honest, the least of my worries considering the state of my shopping. I had several substitutions which were not pointed out to me - my shopping was simply dumped in the middle of my garden path and the driver sped off. I know we are in the age of covid, but my tesco delivery drivers stands at my gate a good two metres away and has the coutesy to say hello and explain any problems. Totally unacceptable. I have complained through their cumbersome complaints system and am told I can expect a response in 5 to 7 days. Appalling. Never again.”
“I visited the Cafe at Newbold for the 1st time & had a lovely friendlly welcome off Ste. Service with a smile off the lovely young girl on the till. A lovely breakfast. (compliments to the chef). The atmosphere was so relaxed & i could have stayed there all day. Thankyou Ste you made my day 😊 will definetly be visiting again”
“Had my lunch in Kendal store today .waited for 20 minutes to get served,only 2 people in front of me . Meal came to find the chips were cold, a member of staff took it back no apology nothing. The meal returned still no sorry. The chips were hot,rest of the food on my plate cold . Last time we will be eating in there.”
“Morrison’s Heckmondwike
The incident occurred today, Thursday 16th July 2020 in between 14:45-16:30.
I had E-gift vouchers which I tried using at the petrol Station and got refused by a sales attendant called Gazala, who assumed without even checking that they were school vouchers, even though I insisted it was a gift card. So she pointblank refused and I had to pay by my bank card.
Chris Haigh, one of the managers in the store who was supposed to deal with my query was extremely unhelpful, I provided email proof which he wouldn't even look at and his exact words were "I am not prepared to help you". So out of frustration, I called the Morrisons Head Office and spoke to John who clarified I could use the vouchers at the petrol station. I got John to speak to Chris Haigh who falsely claimed they were school vouchers. He for some reason was totally refusing to help me! I asked to speak to a store manager or someone above him and he said "they are not in today".
As I was going out of the store, I came across James the store manager (Chris also seems to be a persistent liar!) Within 5-10 mins, he accepted that the e-gift vouchers can be used and gave me a refund as I paid by my bank card and accepted the e-gift card.
I am baffled at the service given by Chris the manager, I was polite and did not step out of line. What was supposed to be a short trip to fuel my car took 1 hour and 45 mins, with Chris Haigh being the biggest hurdle.”
“Norwich Morrisons,
We bought two items,paid for them using the self service tills.On leaving we heard an alarm,took no notice,and continued outside.I was than stopped by a security guard,who asked for our receipt,I asked to go to an office,as we were carrying a lot of goods from different shops.We started going into the shop again,we were then told to go outside and empty our bags.I had my coat shaken?He asked whether I had any alcohol,where I bought other items not related to Morrisons.Remember,I had paid for the items I picked in Morrisons.I have never been stopped by a security guard before,I was humiliated and very upset.Morrisons customer service is very bad,not happy.
I did report this to their customer complaints,frankly not interested,and they hung up on me.”
“Towards the end of this month we will all be required to wear face masks in any stores. This goes for Morrisons also, and I hope the staff are also going to be suitably attired, especially the Dover store in Kent. So far it has been an utter disgrace that social distancing has not been observed by staff and customers alike. Not only this but at times it is almost impossible to pass by a staff member busy filling shelves without almost touching them. Supervisors are not wearing masks either, so no good example to other staff. Bad local management or the entire company? Who knows. I have posted before about this store and I really do not have an axe to grind, only facts.”
“I used Morrisons home delivery for the first time today. I have been living at the same address for 16 years and no other supermarket delivery company has had any difficulty finding me, mostly Ocado who are great. It took the driver three phone calls to locate me and then I had to go outside in the road to look for him. I don't know where his head was but I had to wave and shout before he saw me. He walked up, put the bags in the middle of the road and then walked away, no apology, nothing. I laughed because it was so unbelievable. When I unpacked the groceries 2 eggs were broken and they had given me a replacement which I did not want. I sent Morrisons an email to which I received a reply informing me that they would refer back to me in 5 to 7 days! Furthermore, they had taken payment from my card yesterday which I am not sure is legal but every other home delivery supermarket take payment after the delivery has been made.”
“I moved to this area in January so I've been coming here for a while. Morrisons is my closest supermarket so I have no choice but to shop here.
The staff are ignorant, rude and seem to be untrained on their departments. It's a dreadful shopping experience and it's worse since the lockdown. There are cafe workers on the checkout that don't know what they're doing and when we have patiently queued outside and tried to dodge customers in the aisles because you have no distancing rules in place other than at the checkout, the last thing you need is to queue for 45 minutes at a check out because the staff don't know how to use the til properly.
It's such an unpleasant experience.”
“I am gonna say about startford upon Avon Morrison..I am an agency worker .I worked for agent when agency call me for shelf stacking job .In June a weekend I worked for startford upon Avon Morrison for 3 night shift .I found that staff are very friendly and Ii can say that I worked hard because I'm doing it regularly. But unfortunately Morrison paid me 2 shift instead of 3 but even though I did work 3 shift .
The most Hurtful thing is Morrison haven't paid my one shift during covid time and I came for this shift all the way to there .
The excuse they made that,I wasn't good enough.If I was that bad then why they paid me 2 shift ? If I was that bad then they should keep my 2shift money as well like the other 1 shift they kept..”
“Grocery products imported from China - WHY? I purchased two bulbs this morning without checking the country of origin. They were not very big, tiny, in fact but it was all they had. When I got home and noticed that they came from China I threw them in the bin.”
“Throughout lockdown, the Warrington store has left a lot to be desired regarding Coronavirus safety.
On one occasion I was told to stand in a different place whilst waiting. It placed me in the path of passing customers, instead of away from them where I’d been beforehand. Then the staff member who had moved me came within 0.5m on two occasions to (while 2m distancing was still in force).
Today, I was moved, and made to wait next to a member of staff who was stacking shelves in the DVD area. They blamed head office rules!”
“Very very disappointed with Morrisons. In normal times they are my main supermarket and the local High Wycombe store is great.
But, since lockdown, we have been trying to get a slot but without success until 1st July! It arrived and when we unpacked it it was all wrong and the eggs were broken.
Have tried to contact them but, apart from standard emails, haven’t had any helpful reply.
About to give up and go to store to complain there.
Tesco has this delivery thing completely sown up and will carry on using them for now.”
“informed an employee the hand sanitiser was empty insisted it wasnt said you had to press it several times we both did this and nothing came out but he still insisted it was not empty. also £5 voucher would not scan on self service checkout and employee was rude i thanked her for doing it for me and did not answer just give me a dirty look”
