“On delivery the Morrison Driver in Milton Keynes told that you have loads of items missing and we won't be charged and disappeared. We had a refund for some items but other missing items were not refunded. I had to spend hours on the phone at least 5 times and each time I had to explain everything. The driver probably stole some items. Appalling service overall.”
“Secured a click and collect slot (shopping for elderly neighbours) at morrisons ,Grays. Kept waiting for 3 hours then told to wait for text and vome bavk at 8am. Got text just after midnight to say order was picked (with some cross offs) Got to store, to be told an hour later there was no order picked. They couldn't do refunds, but didn't know if I'd been charged anyway. Got home and found that two hours after I had been told order was picked, they sent an e mail telling me they had cancelled order. Staff in store had no idea. What kind of system is this ?”
“Pasted from "Angry" review below. I agree 100%. People will not forget. "Why can other stores open for the elderly between 8am and 9am but Morrisons cannot, I sent an email to their head office on the 22nd March and was told they could not send a reply. I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly. I rang head office no reply. So it means queueing outside in the cold for all elderly people. The government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be their answer".”
“Today’s shop my first after new procedures in place. Worked well except no one highlighted need to wait for call to till for checkout! Why not advise at entry to store?
Also COVID 19 guidance stated 1 metre apart. I understood current advice is 2 metres on 31 March 2020!”
“Online delivery did not arrive on day stated. No contact from the company at all. Got an email the next day stating it would be delivered later that days I had already gone shopping as I needed items for my elderly mother. Rejected it and now fighting for a refund.”
“Why can other stores open for the elderly between 8am and 9am but Morrisons can not, I sent a e mail to there head office on the 22nd March and was told they could not send a reply, I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly, I rang head office no reply. so it means queueing outside in the cold for all elderly people, the government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be there answer”
“Morrison’s queue-it system does not work!
Every time I get to the front of the queue it directs to the Morrison’s website and then bounces straight back to the back of the queue.”
“Been to killingworth Morrisons today,it's a disgrace, no social distancing even from the staff,there walking straight into you,or standing talking to each other with no distance between them even the lady on the till said she had watched two staff standing together having a conversation for about 5minutes. Come on everyone keep your distance,especially at this scarry time.maureen”
“On 16 March 2020, having been advised by the Government that I was at-risk and should stay in for 12 weeks, I made two Morrisons online grocery orders.
The first was due on 21 March between 9 and 10pm. I received an email stating that the order had been dispatched at 7.15pm and which items had been replaced. No delivery materialised and at 11.47pm I was informed that the delivery had been cancelled. There was no response from the Customer Service number and, having emailed, I received a response apologising that online slots are not available!
My second delivery also did not turn up despite an email again confirming dispatch and replaced items.
I shall never shop at this store again as, frankly, they have lost my trust and confidence and have let me down. In a time where there are some true heroes in the community, Morrisons have been found wanting.”
“i ordered 3 chickens £9 and one pack of sausages for a disabled lady together with other shopping which most did not arrive, some substitutes costing double, and then the DELIVERY DRIVERS DELIVERED ONLY ONE CHICKEN INSTEAD OF 3 (bill for 3 chickens £17.46 as free range only) no sausages either.
MORRISONS DELIVERY DRIVERS ARE THIEVES AND STEALING PEOPLES FOOD, DISGRACEFUL AND SHOULD GET THE SACK!!!!!!”
“What’s the point of shopping online???
Over two weeks, my family’s order has been in, you have just Informed them that 38 items including milk, meat and other necessary items are not available. It seems to me you do online orders when the shop is practically empty of most
items-what is the point of offering a service that is clearly unreliable and not letting your customers know until, just before delivery- waste of time.”
“I visited the Redcar store on Thursday the 26th of March at approximately 12:30pm. With the coronavirus pandemic I understand staff may be stressed (I work in a shop too so understand) but there was no need for the utter rudeness a staff member gave me and other customers at self checkouts. As I approached the self check outs it was not clear which were open leading to confusion. The woman working on there had a face like a slapped arse and was the most moody/ unapproachable woman I’ve ever met she looked like she couldn’t be more uninterested and you felt like you were committing a crime if you wanted help. The man in front of me had some problems at the checkout and asked for help which she replied step back (not step back please or please could you step back so I can help) just step back still in a mood. There was one lovely young lad who was really helpful running round self scan to help everyone with a smile on his face while she stood and did nothing. Once I was on the checkout another woman came along but stood back from me again moody as anything. The first woman asked why she was stood there and she responded I don’t want to go near her (referring to me as I’m stood right there) and the other woman replied well you’ll be stood there all day she’s taking ages and smirked. At the end of the day I came to this shop to mind my own business and buy shopping for vulnerable people to drop at their house.I’m never one to complain but the utter rudeness in some of the staff here was unimaginable and I’m disgusted.”
“Hi Bob. All the supermarkets are the same so you are better off going to the store yourself. I am 79 and do so as far more chance than home delivery of getting what you want. Just be sensible and stay away from anyone not observing the rules. Iceland operate an hour for the older people. You could try them. Did you go the same store three times??!!!”
“I’m 72 self isolating so ordered Morrisons online over a week ago. I don’t horde, so needed milk, bread, butter, loo rolls and other essentials. All the cheaper items were out of stock, but was able to order the more expensive items, letting relatives know that an order was on its way. Shortly before delivery on the day of delivery I received a mail stating that 15 items were not being delivered, including loo roll, bread, butter, milk! Although, I was told these are available in store! I’m now out of basic needs. Thanks to Morrisons poor customer service!”
“I’m 72 self isolating and ordered online over a week ago. Most cheaper items were out of stock, so ordered the more expensive items. On the day of delivery, I informed friends and family that bread, milk, butter and loo roll was on its way. I don’t horde. Just before the delivery was due I received a mail stating around 20 items were not being delivered including loo roll, bread, butter, milk! Morrisons didn’t even have the curtesy to warn me so that I could make other arrangements! Shame on you Morrisons!”
“I’m 72 and self isolating. Over a week ago I ordered online. Although, most of the basic cheaper items were shown as out of stock, the more expensive items, bread, milk, butter, loo rolls were available, so I ordered, letting friends and family know that a delivery was imminent today. I don’t horde. Just before arrival time a mail was sent advising that around 20 items were not being delivered among them, bread, butter, loo rolls. Morrisons didn’t even have the curtesy to let me know in advance so that I could make other arrangements. Shame on you Morrisons!”
“Well, ordered online over a week ago as a 72 year old isolating. Telling friends and family, it’s ok; milk, bread, butter, loo rolls, coming today. Just before delivery on the day of delivery email stating 20 items not being delivered including bread, milk, butter n loo rolls. Why let us order them if they are not in stock. We also ordered more expensive items as the basics were out of stock when we ordered: these too were not delivered. We’ll probably have to risk going out to get basics. We are not hoarding, byw.”
