“That previous review is so very true. Queue up to get in paced 6 feet apart. That's ok. Get into store and all the social distancing is quickly forgotten by customers and staff alike, and yes, all way through store until you get to checkouts. It is shocking, with staff ignoring any semblance of safe distancing between each other too. This is in the Dover store. The worse offenders amongst the public are those kitted out with masks and gloves. Maybe they feel they are immune with their false sense of invincibility.”
“When I shopped at Morrisons first I was frightened to shop and it seemed organised with The Corona Virus.
But over the lasted two wks, it been very poor there with people NOT respecting the 2 metre ruling !!! It's not good individually customers to come in one at a time .... THEN THERES no TWO Metre ruling ALL AROUND THE STORE UNTIL YOU GET TO THE CHECKOUTS AGAIN 😫 I want to feel safe when I shop !!!!”
“I bought a pack of doughnuts from your Welwyn Garden City store on Friday 24th April. They were described on the outer wrapper as being jam filled, but when I bit into one, I struggled to find any jam at all. I cut the remainder of the pack open and they were all the same so I have attached photos to prove the point.
If ever you want doughnuts, buy Sainsbury’s, they’re delicious.”
“I'd give a zero here if a could. Have been trying to place online orders for my 89 year old mum who lives on her own, 3 hours drive away from me and who is self isolating. She's loyal to Morrison's and is familiar with their products so it made sense to continue to order online from them. Other than the long virtual queue to get online and the 3 week wait for delivery, the old website worked okay. I'm afraid the same cannot be said of the new website/system. The virtual queue is smaller and there are more delivery slots; however, the item choice is TERRIBLE, especially on fresh produce e.g. when looking for onions, the only option is salad onions, brown onions are not even listed as an item. The same thing happened on many other basic household items and many of the items they do list were out of stock
Sainsburys, Tesco etc. all seem to have been able to adapt their online platform successfully in these challenge times so come on Morrisons...SORT YOURSELVES OUT! You're letting your customers down, especially those who are vulnerable and who rely on an online shopping to keep them going.”
“If I could I would give them 0 stars!
Ordered 2 meat boxes to be delivered 28th March when we were showing symptoms and self isolating. No boxes arrived that day or any other day for that matter!!!
I've tried calling and emailing and had no response whatsoever!
They charged my card £70 quickly enough but seem uninterested in refunding it. Beware of ordering from Morrisons.”
“Had a delivery today from Morrison’s Holyhead waited Over two weeks for this slot but did not mind,
The delivery was for my home and a neighbour who is 90 and could not get a delivery,
May I say I have always shopped at Morrison’s and I have always praised them.
But this delivery was not what I expected firstly my various neighbours have been having deliveries from Tesco, Waitrose
Iceland and Asda during this lockdown time all there deliveries were in carrier bags which I think the whole country would agree is necessary due to the situation
Not Morrison’s everything had to be put in bags at my garage door and the delivery driver had NO gloves on
I was happy to put the shopping in my own bags and the wash it down with a solution before putting away
But the biggest let down was that the dates on most of my shopping was either today or tomorrow and most of it looked like it was out of date already Veg fruit bread Milk
Meat
I know the situation we are in and I was so glad yo get this delivery anyway and will make the most of it
but I will never use Morrison’s again”
“We ordered food boxes two weeks running, the first one a veggie box was satisfactory, so we reordered, this time adding a meat version for my father in law. They arrived 2 hours past the advised time. The boxes were in a damaged state even appearing to have been opened. When we opened the first it contained meat, however all was far from good, three of the packets were broken open and contents spilled out, tins and milk dented, the milk and butter not within the cool bag. When we opened the cool bag there was a sticky substance. The chicken and mince packs had been compromised, split and the juices spilt out on every thing else. The single ice pack had thawed by that time and contents were not that cold. We moved onto the vegetarian labelled box. It was a meat one, again a couple of the packets had split open, the cool bag was opened, that's when we discovered it contained meat, instead of veggie food. Again the singlee ice pack had thawed, as the temperature in the bag had risen, the mince pack had blown due to the increased temperature. The overall appearance of the items within the box did not bode well, compared to the quantity of contents compared to the previous week was low. The majority of items in the box were short dated with meat products all needing to be used within 2 days or sooner, one use by was the next day. Almost all items were budget range, with items such as carrots snapped in half or deep cuts into them. My wife contacted the contact email address immediately, despite several reminders we have still not received a reply. We now have items that we were unwilling to refrigerate, due to the risk of cross contamination these items are in the box in our store room are now beginning to smell, waiting for an answer as to weather you wish to collect these items. Overall very disappointing, yes things like this do happen, however its them how the problem is resolved that counts. In this case a total lack of response seems to say it all.”
“I paid £20 for a 6 month delivery slot Tues-Thurs anytime but found no way could I get a weekly slot. They have taken payment on 3rd April. I would rather give this money to a food bank as have this company take it when they are aware no slots are available. I want it refunded!”
“Had Meat box delivered today, box had been opened and resealed with sellotape. Nearly everything open or soiled. Cool bag was totally open. Packaging burst and food loose e.g. a chicken breast and the liquid from it all over the perishables. Sauce had also leaked over everything. I note from other sites that I am not alone in this. I cannot get anyone on the phone nor answer to any email. I will not use any of this food especially with the virus and asked them to collect it and refund. NO response yet.I am self isolating for 12 weeks so they have left me with a real problem!”
“Me parent are isolating due to their age and had a delivery today. As they hadn’t managed to get a slot for 2 weeks and can’t get another one they had a shop of £150. The order delivered only came to £48 with virtually everything out of stock. Absolutely disgusted that you have nothing in stock. Now my elderly dad has to put himself at risk by going to Tesco’s as unfortunately I am not local to him! I’m sure if I went to Morrison’s there would be plenty on the shelves. You didn’t even offer substitutions. Will never shop with you again.”
“In this time of uncertainty I am appalled at the fact that Morrisons are NOT adopting a one person only per trolley. Today I went to shop for essentials and saw younger and maturer couples shopping together. What is wrong with people. Morrisons you should be leading the way on this for your own and the staffs safety and the safety of your customers. If this does not happen you will be losing long time customers to the likes of Tesco/Aldi/Asda PLEASE ENFORCE THIS, IF PEOPLE DON'T LIKE IT. "TOUGH"”
“Just been shopping for 2 weeks supplies so don't go socialising every week at Rubery in rednal Birmingham
Queue outside no restrictions inside.
Normal hustle no distancing only staff wearing gloves was at check out.
This is ridiculous and dangerous
Simple to sort 20 people in one leaves one in
I wipe all food packaging with cleaner before putting away
This is total different to sainsbury's in longbridge
Guess were my next shop will be
Come on morrisons don't just talk the walk buck up and do it properly”
“I shopped at Guiseley today as I’m 75 I picked Sunday afternoon the staff were so helpful kind ever was well stocked my cash out girl packed my shopping lifted into trolley and was lovely”
“Bought 2 x £35 food boxes to be delivered to elderly vulnerable relatives , aged 89 & 90.
Both boxes delivered to their respective addresses OK and first impressions were ok ... However once the contents were unpacked , we were horrified to discover that the fresh Beef Mince, Chicken Breasts and Bacon ALL went out of date the DAY AFTER DELIVERY ... as did the bread and the cabbage. so all had to be thrown away, absolutely appalled at this , complete waste of money... won't buy again and would prefer a refund for this one”
“Wish I could rate this -100 stars!
Appalling customer experience.
I am currently self isolating and placed an online order over two weeks ago, this was due to arrive this evening.
It got to over an hour past the end of the expected delivery time and still no sign of the order, so I called customer services to enquire as to where my order was.
I waited for 30 mins only to be told that the order was not even on the system.
I queried this as I’d received confirmation emails and even amended my order several days ago & received confirmation of this.
I explained that I’m having to self isolate but the answer which I received was simply that there are “technical issues” and that orders are not being processed and it’s having an impact on thousands of customers.
I asked if there was anything the call handler could do, straight no was the answer. I asked to speak with a manager but none were available.
I appreciate that these are challenging times for all but I am disgusted how vulnerable and all customers are being let down.
I will be taking this further not just for myself but for all of the other people who have been let down in their time of need.”
“Sorry to note that Morrison’s are doing nothing to help their regular and/or vulnerable customers to gain access to on line ordering. I am very frustrated to spend so Long queueing on line only to be continually be told to try again. If I am still around when this problem has passed I will be reviewing my long held concept that loyalty is a two way thing.”
