“We bought a Lobster, crayfish,crab,mac and cheese ready meal from your "The Best" range today. Retail price £7-00 but reduced to £4-00 for quick sale. We were very disappointed with this meal. It was just macaroni cheese, where the luxury sea food was is a complete mystery to both my husband and myself!! I certainly won't be buying this item again and am only glad that we didn't pay full price for it!”
“What on earth is going on in their Dover store for goodness sake. Empty shelves of leading brands, bb dates mostly on day past or day concerned (food items that is). Fresh stuff non fresh (fruit especially). More and more self service checkouts with at least one more on the way. STAY AWAY from them. The only really good things about this store are ALL the checkout ladies who are paid peanuts it seems. Always running out of carrier bags too.”
“I went into your store this week and Carl on the butchers did his upmost to help me find the item I was looking for,Also Carl suggestion another alternative he is a credit to you.Also your team are always polite and always happy to help.Thank you your a great team.
Sandra Hart”
“I ordered 10 platters of sandwiches today local store for a birthday party. The ordering was easy and the boxed sandwiches were there for me at the allotted time. The guests commented how fresh and tasty they were. I thought they were excellent value for money and an exceptional customer service thank you”
“On Sunday we travelled a far way to fill our safefil gas cylinders and fill our motor home with fuel. Although the website said closes at 5.00 we arrived at 4.45 to be told we could not have the fuel or gas and was told I should have gone somewhere else.
Phoned customer services on the Monday and h said he believed it was a training issue and had never heard of safefil. Another training issue I think. Offered me goodwill vouchers and when I said I was still not happy he said, “well I won’t offer them then”
Another training issue?
He then said he would get the store manager to call me. Well I’m still waiting for that call!”
“Always check your bill at Morrisons Hoddesdon. Prices rung up at the checkout don’t always match the offer price on the shelves. Have complained about this several times by email and nothing gets done about it. Replies from customer service totally unsatisfactory. Have decided to stop at Aldi.”
“Just had the toughest piece of Yorkshire reared steak from Morrisons so tough could not cut it with a new new stake knife this is not first time I won't b buying any more steak from Morrisons”
“Poor customer service they make a lot of mistakes with poor quality items and if you complain they just make excuses. I've uploaded a screenshot of a great example of this when I purchased cookies which clearly had a bite mark in one of them from an in store bakery. But like I said this is just one example I have complained before about various other things and it's always the same a poor excuse from them. Got so sick of it I decided to write this review. Well done Morrison's”
“The Doughnuts in the Hereford Store are completely inedible just like undercooked lumps of dough with just a squirt of jam in the middle. Brought them in other Morrison’s stores and they were fine. Perhaps the person baking them needs a bit more training.”
“Nothing surprises me with this company. No idea about what should be where on shelves at times and empty ones too. Checkout ladies all getting less than £9 per hour for goodness sake. Avoid this company. The previous review says it all really.”
“I would give Morrisons the accolade of being the worst supermarket by far, for the following reasons:
Customer service none of the people I have spoken to apart from one had any idea what customer service is!!
The CEO and the Chairman of the company didn’t even have the courtesy to answer my emails or acknowledge my read receipts.
Although I did get a phone call from the so-called customer service, even though I stressed I did not want anybody from that department to phone me.
After that phone call I heard nothing which was not at all surprising.
Coming to the complaint which other supermarkets, apart from Morrisons, would have done something at the very least, considering my complaint!!
Complaint: I purchased a bag of watercress and I found a lizard in the bag still alive this was only noticed when we had consumed virtually all of the water cress.
These reptiles carry a lot of bacteria and the attitude of Morrisons is totally disgusting.
They really couldn’t give a damn about the customer!!”
“I agree with every single word of previous review. Terrible. I am using Asda more and more. Problem with them is their appalling self service. Looking into Lidl now. They do have self service but also enough others. I will not under any circumstances use self service!!”
“Stock keeping appalling - can never plan a meal as you never know what’s in stock (and I mean basics - pasta? Semi skimmed milk? Broccoli?)
Lots of food is damaged or mouldy.
Salad gets frozen because fridges are set to wrong temp.
Ice-cream often thawed and refrozen.
Empty shelves.
Broken fridges that take months and months to fix.
Wait ages to help at self checkout.
Generally shoddy... I could go on.”
“Morrisons at it again. This time with a quarter of a water melon in cling film for £1:50 and a single water melon for £2!!!!!!!!!!!!! So if you bought four quarters for £6 you may have well as bought three whole ones for the same money. I am gradually buying less and less there because of their constantly rising prices. The only redeeming thing about this company are their lovely checkout ladies.”
“There doesn't seem anything very nice here about this company so I will add a little bit more. Checkout supervisors. Obviously they have been put under pressure from management, but it is wrong to take it out on lovely friendly checkout staff isn't it. Keep it up and they will start to leave. Customers enjoy talking to checkout staff and at times even have a giggle with them. It is called "customer service" but some supervisors seem to be missing the point of this. If they cannot take the strain they should leave.”
“Morrison's Dereham branch.
Firstly the Manager (Matt) was very unhelpful when asked if he had a particular product in stock, but a member of staff Mr Rodger Coulstock was an asset to Morrison's. He went beyond the line of duty to help me, even though he didn't work in the store, but in the petrol station. A real helpful gentleman.”
“Everytime I go in Bilston the staff make feel welcomed, Linda from fish bar, Bal and her team in the kiosk always chatty and bubbly, girls on checkouts, I rarely shop at other stores and when I do I don't get the same experience, thanks.”
