“I would give Morrisons the accolade of being the worst supermarket by far, for the following reasons:
Customer service none of the people I have spoken to apart from one had any idea what customer service is!!
The CEO and the Chairman of the company didn’t even have the courtesy to answer my emails or acknowledge my read receipts.
Although I did get a phone call from the so-called customer service, even though I stressed I did not want anybody from that department to phone me.
After that phone call I heard nothing which was not at all surprising.
Coming to the complaint which other supermarkets, apart from Morrisons, would have done something at the very least, considering my complaint!!
Complaint: I purchased a bag of watercress and I found a lizard in the bag still alive this was only noticed when we had consumed virtually all of the water cress.
These reptiles carry a lot of bacteria and the attitude of Morrisons is totally disgusting.
They really couldn’t give a damn about the customer!!”
“I agree with every single word of previous review. Terrible. I am using Asda more and more. Problem with them is their appalling self service. Looking into Lidl now. They do have self service but also enough others. I will not under any circumstances use self service!!”
“Stock keeping appalling - can never plan a meal as you never know what’s in stock (and I mean basics - pasta? Semi skimmed milk? Broccoli?)
Lots of food is damaged or mouldy.
Salad gets frozen because fridges are set to wrong temp.
Ice-cream often thawed and refrozen.
Empty shelves.
Broken fridges that take months and months to fix.
Wait ages to help at self checkout.
Generally shoddy... I could go on.”
“Morrisons at it again. This time with a quarter of a water melon in cling film for £1:50 and a single water melon for £2!!!!!!!!!!!!! So if you bought four quarters for £6 you may have well as bought three whole ones for the same money. I am gradually buying less and less there because of their constantly rising prices. The only redeeming thing about this company are their lovely checkout ladies.”
“There doesn't seem anything very nice here about this company so I will add a little bit more. Checkout supervisors. Obviously they have been put under pressure from management, but it is wrong to take it out on lovely friendly checkout staff isn't it. Keep it up and they will start to leave. Customers enjoy talking to checkout staff and at times even have a giggle with them. It is called "customer service" but some supervisors seem to be missing the point of this. If they cannot take the strain they should leave.”
“Morrison's Dereham branch.
Firstly the Manager (Matt) was very unhelpful when asked if he had a particular product in stock, but a member of staff Mr Rodger Coulstock was an asset to Morrison's. He went beyond the line of duty to help me, even though he didn't work in the store, but in the petrol station. A real helpful gentleman.”
“Everytime I go in Bilston the staff make feel welcomed, Linda from fish bar, Bal and her team in the kiosk always chatty and bubbly, girls on checkouts, I rarely shop at other stores and when I do I don't get the same experience, thanks.”
“morrisons aberystwyth disgusting hygiene standards at the cold meat deli counter - staff picking up the cold meat with there bare hands and slicing it on a dirty meat slicer that never gets cleaned from customer to customer then slicing it in to a bare hand ,,,,i witnessed this happening today 16/07/2019 and explained the hygiene issues to the girl and told her i was not happy , then she refused to serve me , i did have a chat with the manager who said he will sort it out , well lets hope he does ,,,,what ever you do please dont ask the staff at deli counter to wash there hands as this is what happens ,,,,,,very worrying”
“morrisons aberystwyth disgusting hygiene standards at the cold meat deli counter - staff picking up the cold meat with there bare hands and slicing it on a dirty meat slicer that never gets cleaned from customer to customer then slicing it in to a bare hand ,,,,i witnessed this happening today 16/07/2019 and explained the hygiene issues to the girl and told her i was not happy , then she refused to serve me , i did have a chat with the manager who said he will sort it out , well lets hope he does ,,,,what ever you do please dont ask the staff at deli counter to wash there hands as this is what happens ,,,,,,very worrying”
“Anyone else noticed the flowers scam they are up to now? Roses.Some used to be £3.50 per bunch or £5 for two.Now they are £3.50 per bunch and no two for £5. Instead they say each bunch contains 25% extra. I worked it out, (won't bore you with the details) and you are in fact paying more for two bunches even though they say 25% extra.Do Morrisons think we are all stupid or something? I guess so. What is ridiculous is that about a minute walk away there is an Asda selling them for much less and fresher. It is becoming impossible to shop in Morrisons because of their constant price increases,not to mention their ever increasing amount of self service checkouts.”
“Just taken my first ever home delivery from morrison's and to say i was impressed is an understatement!!
Bang on time , Friendly, Organised and Efficient.
First of all I was worried I would have to carry the bags up to my 1st floor flat - OH no NOT A PROBLEM said the lovely chap (Kryshna) who delivered it ! He took it right up to my living room door swhere i requested!
After explaining that all my food shop was sorted into coloured bags ( something else i didn't know morrison's did and I LOVE THIS made putting my shopping away sooo much easier ) The lovely Kryshna explained that i would also get my money back for the carrier bags if i handed them back next time! and there certainly WILL BE a next time!
There were no items damaged or missing and no alternativees were needed !!
One of my pet hates is doing the shopping myself and lugging it all up the stairs to my flat - Morrison's Delivery service has just taken all that stress away THANK YOU MORRISON'S !!!
My Slot was 1-2pm On Tuesday the 16th of july 2019.”
“I would like to recognise the amazing lady called dawn you have working in your flower shop and garden centre at your Willerby store- this lady could not have done anymore to help me and I was being so fussy over what flowers I did and didn’t want.
I was in charge of teachers presents and had a very small budget for flowers and the gift wrapping she spent ages with me talking through what would work best and then told me to come back the morning I wanted them and she would be here to help me choose the flowers and even show me how to put them together if my budget didn’t fit in for the wrapping service.
they can’t order flowers in anymore for customers so it’s whatever is there on the day but she knew I was desperate for lillies and roses.
This amazing lady then drove to the other branch in Beverley to collect some lillies this morning when she realised that no lillies had come into store at Willerby and I was due to come in today- nothing was too much trouble for her I didn’t ever expect such great help and the flower bouquets just look beautiful.
Dawn I cannot thankyou enough for all your help.”
“Animal
Welfare is shocking . Moss Rose Piggery is nothing short of a concentration camp for pigs! Utterly barbaric and comes under red tractor .. avoid animal cruelty go vegan”
“Shocking service items missing again no sorry no refund I cannot believe you treat your loyal customers like this !!!! Please get your act together !!!!”
“Deceptive pricing again, Morrisons Higher Ince Wigan, three bottles of beer for five pounds, but they slip normal priced beers in with the offer, would not have noticed but only bought three bottles of beer and at the till it was £5,65, I asked how is that possable off the three for five pounds shelves 'of which there are four or more' the assistant said it must be right so she went and had a look, she explained that the offer beers are a yellow label and the normal priced beers are a white label, the yellow label cover most of the shelves but in between there is a small white label with a normal price on it for other beers not in the offer, you dont really see these and they are spread out in various places on the shelves, why not all together and not with the offer beers, and to add to this not stocking the shelves especially the dairy section, started going to lidl and aldi better quality I think”
“New Vegan Range pies pasties and sausage rolls.
Tried the sausage rolls today...
Superb....
Well done Morrisons...
Please keep increasing the Vegan chain..”
“Abysmal company to work for. A proper dictatorship. Say anything out of line and youll be reprimanded for it. A new venture called "pathways" is just a genius name for management bullying people to do what they want because "you've signed up for it". CEO a proper greedy barstool, stripped staff of bonuses, Sunday pay, paid breaks... Meanwhile he takes in roughly £5m a year in bonus payments. Complete hypocrite. All food is cheaply made and charged at high prices, you're better off going to Aldi or lidl at least you get what you pay for.”
