“Placed my order for crash bars on 12/24/2023. almost 3 months later and I still haven't received them. No communication or updates. I just want to cancel and refund so I can get some crash bars before summer riding. So far looking like I'm out $400. Should have known something was wrong when they don't have a way to communicate directly. Can 't answer any of these following questions as I haven't received my product or refund. Will update if anything happens.”
“Ordered a saddle for an R18 BMW, specified as fitting the bike, it in no way will or can even be made to fit without cutting the frame, there is a spring mount where you are meant to attach the bracket. I emailed to complain and was told "many people customise their bike and then it will fit, it is for custom versions of your bike"
Anything can be made to fit if you are willing to hack something apart?! this does not mean it is "compatible" and therefore should not be listed as such.
Scam company peddling rubbish.”
“I ordered the panniers for my Aprilia Tuareg. Quality is the same as others, fit is great, looks great and arrived at my Nevada home in less than two weeks. I was reluctant with the negative reviews, I am very glad I took the risk.”
“I ordered a con stand for a BMW S1000R, this was ordered on October 16 th ,item still not arrived as yet, phoned and e mailed several times ,I was told it was a customs problem I.e incorrect paper work ,I was then told customs where returning the item to motea Germany, spoke with motea and now they tell me it's a courier problem,they say once the item returns to them they will re ship it using a more reliable courier firm !they do not return emails and won't give out names of who you where dealing with,there advert states fast delivery! I dont call two months and still waiting fast!”
“Ordered a top box and pannier set. Panniers arrived fairly quickly but the rest of the order was missing. Then spent the next 3 months trying to get the rest of the set sent over. Despite several attempts it fell over at customs every time. Got a refund but now they don't seem to be able to get me a postage sticker to be able to return the bits I have.
Very dissapointing, wont be considering using them again. Shame, has some nice stuff.”
“AVOID THIS COMPANY THEY CLAIM YOU WILL HAVE THE ITEM WITHIN A SET AMOUNT OF DAYS I ORDERED FOR THE FIRST TIME ON THE 5TH OF NOVEMBER ITEM HAS BEEN SITTING AT CUSTOMS FOR 10DAY CALLED MOTEA HQ WAS GREETED BY A RUDE GERMAN WOMAN THEN SPOKE TO PARCEL FORCE WHO THEY TRANSFER OVER TO BE INFORMED MY GOODS NEVER MADE IT TO THE UK DUE TO INCORRECT LABELS RE-SPOKE TO MOTEA TO BE GREETED AGAIN BY YET ANOTHER RUDE GERMAN WOMAN WHO TRIED OVER SPEAKING ME I BASICALLY DID HER JOB FOR THEM WASTE OF SPACE WAITING ON A REFUND WILL NEVER ORDER AGAIN MY FIST ORDER WOULD OF BEEN THE START OF £1,000'S BUSINESS FOR THEM AVOID AVOID AVOID”
“Items undelivered and then returned to Motea. Motea uncontactable. This appears to be a common theme with this company. As used amazon pay they have been informed it would appear a scam site is using them to collect payment.”
“Ordered a cafe racer tank for my w650. The tank arrived but absolutely wouldn’t fit or even be made to fit. My mechanic tried to use their portal to return. It was a loop!!!! Useless. Their customer service number (219 227 8320) is disconnected. This must be a SCAM company. Do not waste your money with this trash.”
“Ordered a stand £158, followed tracking number says been in customs since 1/11/23. I've tried to contact them using there online form as they don't seem to have any email address. All I get with the form is unable to send fault try later. DHL according to track delivered to UK it then links a parcel force tracking which doesn't exist. I also wish I'd never seen there add as looks like I won't be getting my money back either from all the other comments from people on here. Pi""ed off isn't the word of how I'm feeling right now. Don't buy”
“Order 22000008617 from 31.07.2023 has not yet been delivered. Although I was informed only after paying it that the delivery will be made on 11.10.2023 at the latest, the order has not yet arrived. Please honor the order or return the money.”
“Should've adhered to the advice of those posting the low reviews. I'm still waiting for my product some 3 months after ordering. Customer service is non existent. Shop elsewhere!”
“Bad experience with this company, I bought a box for my motorcycle on 08/19 and delivery was due in 10 days and it's been more than a month and I haven't received my product, I've sent several emails and called and no response, If you go to buy with Motea, don't buy it, you'll get angry and lose your money MOTEA=SCAM”
“I placed an order on September 3, 2023. Today is October 10, 2023 still haven't received order. Tried notifying y email, message and phone. Never been able to speak to anyone, never received an email or message back. NOTHING. Most terrible experience I've ever had ordering anything. These are horrible people to deal with. Looks like I'm out almost $400.00. NEVER AGAIN. 00000 stars”
“Purchased an almost $900 Canadian set of saddlebags. It originally said 3 weeks for delivery, then it changes to 2 months. I went on vacation and it changed again back to when I was gone. As such, delivery was missed. No notification of the change.
After contacting UPS, motea’s delivery provider, then spending innumerable calls and emails, motea’s response was “that they bear no responsibility for the deliverer’s negligence.” UPS is a totally different problem but they has said that the product was frozen in their distribution center, until the shipper (MOTEA) contacted them. To completely abandon the customer, whom paid for a service only to spend more money and time without receiving the product, is an abandonment of the customer/service provider contract.
I hope that all prospective customers of MOTEA read this and seriously reconsider spending their hard earned money.”
“These say quick delivery and then say delivery is going to be 3 months. You then request to cancel and they just ignore your emails and will not refund. Clearly the company has financial problems so avoid at all cost.”
“I first ordered a motorcycle rear wheel hydraulic moving device for my Suzuki. This was delivered correctly and in reasonable time from Germany.
The company kept me informed all the way and the quality was very good. I then needed crash bars for the same bike and again all went to plan and I was again very happy with the quality and especially the sturdiness of the 28mm bars. They have been fitted and look great. It would have been nice to have more detailed instructions but it came with a good exploded view of the way it went together but a utube video would have been good. I read the reviews for the company after I had completed my two purchases and I didn’t recognise a lot of the complaints. If I had read the reviews first I might not have used the company which would have been a shame. Mine was a positive experience and hope yours is the same. Patrick.”
