“Ordered parts back in June. Still haven't received them and no replies to my correspondence. Thankfully I paid with a credit card so am now taking it up with them to see if I can get my money back”
“If I could give this company 0 stars I would.. absolutely pathetic, I ordered a full panner set for my motorbike, basically a top box and 2 panniers, a box for the left and a box for the right hand sides of the bike, however when they arrived I had to pay £194 import taxes etc, on top of this I received 2x left boxes and not a left and right set.
While I was starting the return of the wrong item for a refund I purchased a right hand box as i needed the set for a pre arranged upcoming road trip, this arrived and I had to again pay import taxes totalling £110 and upon opening my parcel motea had again sent me another left hand box, so now I have 3 left boxes and an over £300 wasted in import costs.
I am appalled by how this has been let happen, surely someone should be visually inspecting orders fully and checking items match up visually with what has been ordered prior to dispatch.”
“Trying desperately to get a refund, I cannot even get information about my purchase after many emails, the one 020 telephone number has no interest whatsoever have been waiting since June the 5th ….. I feel like I’ve done my £370.00 ( usually leave 5 star reviews)
Please ,please , please be careful as there is no way to get help or communication”
“Customer service is appalling. I returned an order which they acknowledged receipt of but never sent a refund. I have now sent 12 emails over the last 7 weeks and provided all the evidence that they requested but still no refund.
Their response is always the same: providing proof of a refund for a previous order several weeks earlier (I have placed a total of 3 orders with Motea). Whenever they ask them to provide evidence of the refund that I am disputing, they have not been able to. Emails have now become rude and unprofessional. They have now said that they are not pursuing this any further and are ending communication... but I am still 900 Euros out of pocket.
As the company is based in Germany and the UK has left the EU, it is very difficult to pursue Motea through the small claims court. I also had to pay import VAT and duties on the items - something that I was expecting but it could have been included/calculated in the price to make the process smoother (but this is a different matter).
Conclusion: Avoid this company, especially if you are in the UK. The quality of the products is substandard hence the need to return items in the first place.”
“Hello. I have been waiting 1 month now for my 2 items, no information on when its to be delivered. Har to get in contact with them, only by email is possible and if you are lucky that will answer in one week, and say "delivery will happen today from us, and you will get an email with tracking number" and one week later, no email with tracking number, nothing
I am beginning to think they will never deliver at all. Feels like a scam at the moment.
It says fast delivery on their homepage. NOT CORRECT AT ALL!
Beware of Motea!”
“Not posting real bad reviews about their products, so until you order something you will not get any info about the low quality of their "production"”
“Avoid at all costs. I ordered a seat in April 2022 and was advised it would arrive on 24 June 22. I decided to contact Motea yesterday to ask for a shipping tracking number, expecting the seat will be on its way and I was simply told that there's another delay of 1 month. 3 months for a simple seat and no updates whatsoever! Had I not contacted Motea to ask for a tracking number I am sure the company would not have notified me. Motea show that they have poor relationships with their suppliers and most importantly have no care for customers who have already paid and are patiently waiting for what they paid for a long time ago. I encourage everyone to avoid this company in hope that they realise the value of their customers and create processes that show this.”
“Ordered constands easy plus communication excellent just one concern box package was just selotaped it had split open but everything was there suggest using securing bands but this probably was the fault of the different courier services not Motea excellent stand went together easy.”
“Is this company fake? I have only receaved the order number and have pay for parts to my HD. Nothing receaved after 4 weeks and not possible to get contact to the company. My club and all of my bikerfreiends in norway will never use this company ever aigain.”
“Even though you enter your reg to get compatible parts, nothing fits. I've had 2 large orders where parts dont fit and you always have to pay an extra import/duty charge. They look cheaper than their competitors but with the extra charges theyre not, plus the quality is comparable to ebay or aliexpress. Wont use them again.”
“Hello!
It was for side bags for Ducati Panigale. In the product info they say that VAT is included yet they still charged it from me (in EU/Finland). And all they can say is "invoice cannot be changed". So no refund for this..
Stay away from this Motea.com as they just rip you off.
Cheers
Ville
product:
https://www.motea.com/en/seitentaschen-rf4-fur-ducati-1299-panigale-s-219303-0?gclid=5h0pp1n9-en&gclid=Cj0KCQjw1N2TBhCOARIsAGVHQc4qgG3eaermjikM6ZEkctWFLGsDvHiRzTzPKHJ3nfhwe2Ybl-3AawwaAv2XEALw_wcB”
“FRAUD..I was sent wheels that don't fit my 2019 Harley-Davidson Heritage Classic FLHCS 114 Softail that was said/claimed to fit.Now they refuse to reply after my first complaint. Now the wheels are nowhere to be found on their website.”
“After a long wait I received an LED headlight for my BMW bike. I took my bike to a BMW dealership for the bike's MOT and service. The technician could not clear the fault warning displayed due to the headlight being incompatible with the bike's Canbus system. The headlight leaked and was full of water after a soggy ride home from the dealership!
I was also slapped with a request for an extra £68 Import Duty etc by UBS.
I contacted Motea who told me that I could return the headlight for exchange. Of course I'm glad to replace rubbish for more rubbish plus more Import Duties. Who wouldn't?
Their web site is misleading and had they been a British company I would report them to Trading Standards. The goods are cheap copies and of very poor quality. Don't be fooled by their slick web site.
A complete waste of £350. One very angry ex customer warning others to stay clear.”
“Horrible choice to buy from motea, mirrors came in different glass color and the meta, the frame all scratched up, plus didn’t fit the bike as advertised.
Now the real problem is that after a lot of tweaking I mounted them on my bike and they are the worst!! Keeps falling nd moving all over the place, and the vision is very bad and unsafe!! motea mirrors belong in a garbage disposal not on any motorcycle!”
“Second time ordering from them. Both times item did not correspond with description and they didn't fit my bike. The refund process takes months every time.
It's a nightmare!”
“The product came to me damaged, it stated ‘free delivery’ and I was charged £83 by the courier. I get there’s an potentially a tax on goods entering the UK but this should have been stated on and or added to the confirmation of order. That way I would’ve been able to work out my outgoings.
When I emailed Motea to stated the above, I’ve received no reply. I tried to call their German line (being a bilingual German speaker but it was “out of use” Gutted!”
“Avoid at all costs. I ordered a con stand a few weeks ago. Was only supposed to take a few days. These scammers won't refund me until they receive the item back. But don't even know where it is? Wtf.”
“Horrible experience with Motea...they've lost the quick fasteners to fix my saddle cover (during/after renovating my saddle)...now they claim that the quick fasteners were never present on the saddle when it arrived at their warehouse. I have pictures of just before the saddle was sent to them (with quick fasteners), but they keep on stating that they received my saddle without quick fasteners. It's my word against theirs, not difficult to predict who's going to loose this discussion... FYI, the quick fasteners cost around 45 USD ! Absolutely not done, customer service = 0.”
