Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 194 Reviews

54 %

of reviewers recommend Mothercare

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3.2

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“Awful Customer Service. Cancelled an order 5 days and it's taken 8 calls and still no refund. Different story every time. One person I spoke to had her mobile ringing during our call and I could hear her texting a response. Rude abnoxious and and frustrating. Mothercare if you read this, YOUR STAFF REQUIRE TRAINING IMMEDIATELY! I will never order through Mothercare again. Nice products awful customer service”

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Posted 6 years ago

“My order was not due for 5 working days which would have meant my daughters birthday present would be late however it arrived in 2 days - on her birthday. Very happy mummy and daughter :-)”

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Posted 6 years ago

“I ordered a pram from mothercare then cancelled it less than 24 hours later. They failed to cancel it - though there was a clear note on my order to do so. Over a week later they charged my account for the pram. They then told me it they had failed to cancel it and would take 14 days to send my money back which means I can’t buy anything I need for the baby due in 3 weeks!!”

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Posted 6 years ago

“Very good service.”

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Posted 7 years ago

“My friend and I bought some baby gifts worth £150 for our best friend's new born baby last March. The parcel delivered to a wrong address in another county.(we knew is because the very confused madam who received the parcel called us, saying it must be mistake as she lived 100 miles away from the address we wrote) And my friend has called countless time to mothercare and they had promised would do an investigation.She called again recently the customer service said she told them to stop investigating which she never did-- by common sense nobody would do that-- now they said for "data protection" they can't do anything..no refund!”

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Posted 7 years ago

“Great deals”

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Posted 7 years ago

“Poor customer service and rude staff at the counter who seemed to make up her own procedure. First incident: the staff could not redeem my gift card despite the online balance show a full amount of £500. She contacted Customer services and after 30 minutes long, they refused to overwrite and simply tell us to come back another day. We then wanted to make a complaint and when the store manager came over, and ran the gift card to another till, it worked finally. Second incident: I went to Mothercare store to return a baby grow with receipt and even brought the gift card I purchased it with. Staff was really rude, saying she could not issue me a refund when I told her the gift card balance is 0. Her colleague explained to her that it's not a problem, and sorted it out. Then she refused to give me the refund receipt, requesting to see my signature on bank card to verify. I didn't buy it with bank card so I wasn't happy with this request but still do so. Thought it was just it but she still didn't give me my receipt. She then asked what is your email address, at that point I was raging, and said I don't want the receipt to be sent to my email, or being bombarded by Mothercare's ads. Stay away from Mothercare from now on. No retailer should survive with such bad customer services”

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Posted 7 years ago

“ontime free delivery product as described”

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Posted 7 years ago

“Lovely clothes for newborns - good quality”

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Posted 7 years ago

“Fantastic choice of clothing for daughter (not all in pink), great value, excellent service always return to Mothercare”

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Posted 7 years ago

“Found good bargains. From ordering to delivery everything went smooth”

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Posted 7 years ago

“Collected a pram and promotion advised two free items with it - baring in mind we had over a half an hour journey to our nearest store to realise when we got home that not all of the items were in the package - so another trip over there t collect. I rung customer services and spoke to Jess who advised me that she would try ring store - so she did - I was on hold for her to come back to me and say that she couldn’t get through- I quickly realised that it must be because they close at 4 on a Sunday which the Canterbury branch do - she then advised me that they were in fact still open?! She then said she would call me first thing Monday morning to confirm that the Items are definately at the store for me to collect ... in the end we had no call back as promised and my partner just decided to drive over instead and check as getting no where with customer services. All sorted we now have the items - but forget customer service as it’s non existent! Classic case of if you want something doing - do it yourself - I give a two star rating as the store staff are actually polite and good with their service - it’s just a shame the telephone operators don’t know their own store knowledge and are not calling people back when promised. We were going to order so much more but have decided to look elsewhere as cannot be bothered with all the hassle so will go to another brand for the rest of our baby list.”

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Posted 7 years ago

“Good product knowledge”

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Posted 7 years ago

“Recently purchased the joie nitro pushchair from here. Very happy with the pushchair. And very happy with the helpful staff. I went to Mothercare on a very busy day, they had some kind of avent on. I thought I would be waiting around for ages. But the staff were so helpful, telling me they wouldn't be long while talking to other customers. I didn't have to wait very long at all. The salesman was very helpful in giving me pros and cons while picking my little ones first pushchair. And showed us a few good deals. Ended up saving around £70. He also made sure we were served promptly after getting the pushchair for the warehouse. There were many people waiting around the till that were doing things with the avent, so he stood with me until the person on till took my payment so I wasn't waiting around. Very happy”

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Posted 7 years ago

“Easy on line ordering on my app. Delivery was quick and I was kept notified if delivery time, so even though I was at work, I could make sure someone was here to take the delivery.”

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Posted 7 years ago

“Very easy site, delivery very quick.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Good customer service in the shop”

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Posted 7 years ago

“The delivery date was a couple of weeks off but then I got an email to state it would come sooner which was perfect.”

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Posted 7 years ago

“I wish i could give them zero star. they are lier thief baster. they canceled all my online order while i paid 33.95eu for international shipping coast and they are playing about how not to pay it back to me. one time they online banking is down the other time they could call to my cellphone then they couldnt find my order and so on, its been a month that they are ling to not return my money back. they even rudly said if you want your money so call us and pay for international call to loose some more money too. i still cant beleive it. they are THIEF. DONT BUY any thing from them”

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Posted 7 years ago

Mothercare is rated 3.2 based on 194 reviews