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Mountain Warehouse Reviews

2.3 Rating 365 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Ordered on 26th June nearly 2 weeks ago. They took over a week to "send" the items and start their "4-6 Days" delivery after that.. so what they meant was 4-6 Days after we bother actually sending it. Now a couple of days after they "sent" it .. they have just decided they don't even have part of the order and so partially refunded the order. Useless company clearly don't know how to run an online store. Avoid online
Helpful Report
Posted 4 years ago
This review is in respect to delivery and customer service only - I ordered a pair of boots online and selected the 4 - 6 day delivery, that was Two weeks ago, and alas, the order has not arrived, I tried contacting customer services and was number Seven in the queue, at number Three in the queue and 45mins later, the automated voice disconnected me. I Emailed them... 4 days later a generic answer came back , "high volumes, covid-19, blah, blah ,blah." therefore the order would take another 10 days to dispatch... It was at this point I requested a refund and cancel the order, again, no luck. I have now given up trying to contact Mountain Warehouse and will instead RETURN the order for a refund instore as soon as it arrives. My advice to you is - read the reviews online before placing an order online, and DO NOT order online. My advice to Mountain Warehouse is - Sort Yourselves out and maybe contact Millets/Go Outdoors for some customer service and delivery advice/training, because you are shockingly bad at both, another customer bites the dust. AVOID MOUNTAIN WAREHOUSE ONLINE FFS.
Helpful Report
Posted 4 years ago
I have just received a partial payment for a tent that I returned immediately after opening it as it was not fit for purpose. I received £14.99 of the expected £34.99. If you’re that desperate keep my money and my half of the tent!
Helpful Report
Posted 4 years ago
Absolutely rubbish customer service. Ordered and paid. No confirmation no order number issues. Finds taken though. Sent e mail on Saturday. Spent a whole Monday morning morning on hold, a rep explained the pending transaction will be dropped back in within 24hours. So I reorder again today, Monday and get an error message AGAIN with no order number nor confirmation. I rang AGAIN. The rep explained they KNOW there is a problem. I wish the rep earlier had told me!! So now, there are thousands of people ordering from them and they KNOW about it but it has no warning on website. Absolutely disgraceful. I m now down a few hundred euro, and still have not secured my purchases.
Helpful Report
Posted 4 years ago
Waiting 1 week since paying , proof on my bank statement.... I’ve had one lousy email 6days ago! Nothing since! I have no product on the way, no product confirmation & have provided all that was asked of me & yet still no bloody response!!! This is the worst customer service I’ve experienced. I have chase emailed every day & started 2 new queries to try get this bloody sorted. I’m angry now! Someone do something about customer service especially when it involves taking money - willing to changed feedback if rectified ASAP!
Helpful Report
Posted 4 years ago
I made an order over two weeks ago now-no contact from them at all. The order tracking just keeps saying ‘shipped’ can’t find out any information. Not sure whether I am meant to have received my goods, whether they have been lost in transit or just delayed? Wish I had read the reviews before I ordered!
Helpful Report
Posted 4 years ago
Ordered boots online. Delivered in 5 days. Unfortunately one boot fit to tight and returned to W E Mall location for hassle-free return. Bought 2 pairs of shoes while there and now ordered another pair online. Look forward to receiving them next week.
Helpful Report
Posted 4 years ago
Problem purchasing online. I was told something had gone wrong with my order so I tried a second time - The same thing. I checked my bank account and my account had been debited twice. I emailed them and got no response. I've had no acknowledgement of my order ( two of the same thing now unfortunately) I tried ringing, got through but was cut off twice. The third time I was told I was number one in the queue, next minute I was told my call couldn't be taken and they would call me back. I wasn't asked to leave my number. I tried emailing again - no response. I should have checked their reviews first before I purchased- my mistake there, but I strongly suggest NOT buying through this company. The service is non existent- literally.
Helpful Report
Posted 4 years ago
No- one is contacting me even after numerous attempts to ask about delivery status of my now very late delivery. So very disappointing.
Helpful Report
Posted 4 years ago
Ordered items and paid extra for a 1-2 day delivery, nothing happened till day two, no communication what so ever. On the fifth day I received an email saying don't expect a compensation and my good will be with me on that day between 10.40 and 12.40. Needless to say do delivery happend. Lack of communication is the only way to describe this. Such a rip off. Avoid if possible.
Helpful Report
Posted 4 years ago
I ordered a BLACK pair Swift Women’s active trainers was sent a white pair instead even though the invoice clearly states i ordered a Black pair. Trying to get hold of customer service is a complete joke you will never get through. Amazon will see to it that I get my money back. I will give them a ZERO Star!!!!
Helpful Report
Posted 4 years ago
In October 2019, I bought a 3 in 1 1500RY anorak. I wanted a coat to wear when walkIng my terrier. I paid about £60.00. I’ve worn it regularly since. It’s light and comfortable, completely waterproof and with lots of pockets for leads, whistles, treats and poo-bags. Warm in the cold weather, light and adaptable in warmer or wetter weather and after 8 months looks as good as when I bought it. I’m very impressed with it and hope it lasts and lasts but, if it doesn’t, I’ll definitely buy another one.
Helpful Report
Posted 4 years ago
In January I bought a very expensive coat from them it was fantastic after couple of weeks the zip came apart half way up I contacted them they replaced it quite quickly however the zip on the new coat basically dropped to pieces after 2 months now the problems start, after several emails they offered 10% towards me getting a new zip fitted, after threatening them with legal action they agreed to replace it but I had to send my old coat back which is what I did it’s now over a week I’ve heard nothing at all I’m in the extremely vulnerable Covid category so can only use my back garden but now I can’t even use that they really have terrible customer service issues they have 1 more week then I will persue them through the small claims court USE A DIFFERENT COMPANY
Helpful Report
Posted 4 years ago
Great products, great value for money. Had an issue with missing items from my order, they replied the same day saying the extra items will be received soon.
Helpful Report
Posted 4 years ago
Bought tent ,two weeks not arrived requested refund company doesn’t want to refund!!!!avoid that company Bad experience
Helpful Report
Posted 4 years ago
I would have given zero stars if I could have! I bought 5 products from mountain warehouse and when the parcel eventually arrived the package had been damaged and 2 products were missing. Customer service is terrible and after many emails I am still waiting for 1 item to be sent or refunded. 25 days later and they are asking for photographs of the parcel and contents! Utterly appalling. I will never order anything from them again.
Helpful Report
Posted 4 years ago
Ordered a pair of shoes realized they were the wrong size. Tried to cancel the order 5 minutes after putting it in.. I was told two day later I couldn't cancel my order due to it being shipped. I checked my account and it showed still processing so they could of canceled the order. I paid an extra 12 bucks for three to five day shipping got it in 7 days... I will never shop with this company again. So disappointed
Helpful Report
Posted 4 years ago
Rip offs!!! You almost got me!!! But you missed because I'm smarter than you. Do not do business with this company. They just haven't gotten around to catching and closing them yet. Bet this doesn't make it into your phony reviews.
Helpful Report
Posted 4 years ago
I ordered goods and paid for them in early February. They have made every excuse under the sun why my hiking stuff hasn't arrived, all lies but they have the benefit of my money. The worst company i have ever dealt with and no one takes any responsibility. I have an email chain like no other
Helpful Report
Posted 4 years ago
I begrudge giving 1 star. I was charged twice for goods and have contacted them numerous times fir the refund but cannot get any action from them Worst customer service ever. Will not refund!
Helpful Report
Posted 4 years ago
Mountain Warehouse is rated 2.3 based on 365 reviews