“Ridiculous service. They don't bother to send an email to customer if they have a question. That your delivery address and address where card is registered makes them not to send an email to you. When payment is verified by VISA there cannot be any misuse of the card. In result we needed new camera to this weekend special event which we aren't now getting. Very dissapointed to this service and that will result me spending now double of the money in local shop to be able to get some pictures from this bank holiday weekend trip.
VERY UNPROFESSIONAL AND LAZY SERVICE. DOESN'T TAKE A LOT TO SEND EMAIL IF THERE IS A DOUBT. ARE THEY EVEN ALLOWED TO ASK REASON WHY DELIVERY ADDRESS AND BILLING ADDRESS ARE NOT SAME. THIS IS PRIVATE MATTER THAT ONLINE SHOP SHOULD NOT ASK!!!?”
“I received a faulty camera from MPB " sometimes that can't be helped ( I purchase on behalf of camera clubs so we buy a lot of cameras) I needed just a replacement so I messaged them and asked for a quick exchange a week later and I had to get PayPal involved this is my reply to them :
Thank you for your message you say in your message" I'm very sorry that my colleague was unable to reserve you a replacement in time. I am curious to know exactly how much time would she need to reserve this item, would she reserve this item when I indicated that I would require a replacement for my customer ( that was three days ago ) or would she reserve this Canon 50D when she asked me to choose which one to exchange it with (that was 2 days ago) the answer is neither she was not going to reserve me this item within any time span, and this is the reason why I stated that your returns procedure is Dire and deliberately so your entire ethos is to make sure you don't lose a penny piece within your atrocious returns process " at any cost to your customer your process of patronizing placating messages have profit and not customer service at its core and its this reason why I will complain to your head office and give your company the review it deserves on trustpilot and google”
“Ordered a Canon 24-105f4L Which arrived and was faulty, the AF didn’t work, that went back and I had another lens recommended by them, this arrived and was damaged the front lens element had a deep gouge in it.
I contacted them and received an email from Nick Heard which I responded to but received no reply, rang them yet again and was offered a third lens,I declined and asked for a refund, MPB have had the second lens back and I am still waiting for a refund, have left them messages as there is no reply to the phone. Luckily I used PayPal so I am going to have to open a dispute against MPB. I would never use them again they used to be good but now are awful. Use them at your own peril.”
“Stay Away! I sent them two lenses they were going to buy. They lowballed the quote, but I wanted to sell them quickly so I can upgrade. I sent both lenses through a Fed Ex shipping center in the same package. MPB says they received one lens and did not receive the other lens. They have stated it would take two days for an internal investigation. I have called several times and left several messages with no responses. After calling and complaining to an associate I received a phone call from a manager. She stated they had to start an internal investigation again. So they have not even looked at the file. I asked them to send back the lens they are saying they received. DO NOT USE THIS COMPANY!!! We are now going on ten days, and I have not received any solution to them losing my lens.”
“Terrible! paid just over £1800 for a Canon 5D mark 4 rated as excellent! came in a battered box with "as good as new" stickers on box which is a German company that sells photography gear!! Grey import!??
weblink here https://asgoodasnew.de
There was no camera strap and no instructions camera was just thrown in box no protection and was marked!
Avoid this company!!!”
“As an old timer I was worried about selling my gear to an unknown (to me) company. They kept emailing me on progress and I got a very good price for my lens. I found them very prompt, efficient and caring when I raised any concerns. I would rate MPB very highly and recommend them to anyone,”
“Right let me say here and now that I have been dealing with MPB for about 5 years. I have never had a problem with this company. I am a semi-pro wedding photographer and I've bought all my kit from this company. This amount has run into thousands!
Over the last two weeks, (Dec 2019) I have decided to switch from Canon to Fuji. I sent some kit into them on the Friday before Christmas they checked it all over and sent out the replacement kit and I had it for Christmas eve!
I don't know what problems other reviewers have had all I can offer here is my own personal experience. I once bought a very expensive Canon L series lens which turned out to be slightly damaged (filter thread was slightly skewed)They accepted it back with no qualms and gave us a full refund.
I have no hesitation in recommending MPB I personally find the prices and the condition of the kit to be top-notch, I am now the proud owner of a lovely Fuji XT2 in fantastic condition, thank you MPB for dealing with my quote in a very timely manner.
I don't believe in father Christmas but I do believe in MPB!
Happy Day's!”
“we sent a camera and lens to them for selling they offered us 900. once they checked it out they said 600. we asked them to send it back and we checked what they said was wrong. they are complete liars. there was no scratches on body or lens, the areas they talked about even had protective covers like they did from day one. Absolute con men.”
“I tend to change my gear quite often ! MPB Have aways given me a top used price for my gear, with Free courier pickup , The items i have purchased have also been in supurb condition , One Camera was not but they immediatly agreed to swop it out,would not hesitate to use them again”
“Bought a Canon 5D camera from them, which was advertised as having a clean sensor. A month later, when using the camera at low aperture of F11 I realised the sensor was extremely dirty (it's not noticeable at f1.8. I had put a brand new 50mm lens on the camera from day 1 and it was never removed, so it's not as if I had been swapping the lens frequently. I told mpb about the dirty sensor and they just fobbed me off and said I had 4 weeks to complain and that time had lapsed. They wouldn't even consider cleaning the sensor for me as a gesture of good will. I won't be buying from them again.”
“MPB.com are a buy and sell retailer of photographic equipment. Very fair pricing. Brilliantly fast turn around and order processing. Amazing service. Totally professional and customer care orientated. Such a refreshing experience. Highly recommended!! 5 stars!!”
“MPB sent me a message saying I was not at home when delivery was attempted - while I was standing by the door waiting for the delivery, having waited in all day for a non-delivery. Unfortunately, MPB use dpd as couriers, and after this Kafkaesque experience, dpd also sent me a photo of an entirely different property as spurious 'proof' that they had attempted delivery of a camera. Order cancelled, but MPB have now taken payment for this non-delivery, and the long wait for a refund has begun. I have nothing to show for this, apart from a couple of largely wasted days. Helpful support staff, but I'd never use MPB again - they seem aware of dpd's dismal reputation in some areas, but still use them.”
“Excellent range of products, their descriptions of used items are spot on and describe every last detail. Photos are of the actual products rather than just stock photos. Delivery is fast with plenty of delivery options.”
