“Purchase a vacuum power head for a WERTHIEM 6035 vacuum. Paid $249 for this unit. When it arrived it was found not to be the correct power head for that model. That is a WERTHIEM 6035 model
Same day contacted My Deal regarding returning the incorrectly listed product. Received a reply that I could return this item but would BE CHARGED A30% RESTOCKING FEE.
Beware….this online shopping site uses sketchy sellers. Do yourself a favour and purchase from reputable retailers. Even on their Facebook adverts they remove comments from all their listings. Says it all.😱”
“Iwas speaking to a receptionist and her accent was extremly hard to understand on the phone when I asked her for another person she hung up on me I am saying is that it is important that a conversation must be understood by both parties for better communiton Thank You”
“This company is to be avoided at all costs. Bought an outdoor lounge only to have half of it delivered. Had 3 escalations and still no couch. Absolute nightmare. Won’t ever purchase again”
“Purchased a $449 refurbished phone and 4 months later find that it won’t work because it is 3G
What a terrible company WHO DONT WANT TO DO ANYTHING ABOUT IT
DONT DEAL WITH THIS COMPANY.”
“Worst ever online shopping experience. Paid full price,Delayed delivery,Faulty apple earpods which were manufactured two years ago so apple didn’t cover them.Had to post them back. Two weeks in and still no response let alone refund. Strongly recommend never to waste money on my deal.”
“I purchased an ice machine with 12 months warranty guarantee. The ice machine broke after 3 months. I contacted the seller and they refused to give me a full refund or replacement. Do not order from Costway!!!! They are a fraudulent company, false advertisement and lack empathy for customers. STAY AWAY!!!
I then escalated this to my deal as it was purchased through their website. They did not help at all or care. STAY AWAY FROM MYDEAL!!!!! Do not buy anything off their site. SCAMMERS!!!!”
“I order a bed Yous took the money and for some stupid technical reasons they have declined it now I gotta wait 5 to 10 days to get a refund when my kids need a bed and I used all my money to buy it for them and now Ive got no bed no money and I tried ringing the support help Centre and they were rude as to me and I will never ever order anything else from there site and I'll be contacting the consumer complaints line to complain why the declined it for no reason it's my bank account my name and fully legit account and to be refused and still take the money and now have to go without the money to buy a bed urgently for my children not bloody happy”
“My experience with this company has been nothing short of terrible. They will lock your account for no reason at all, and when you seek help, they charge you for it. Their business practices are unethical and deserve scrutiny, as it seems they are exploiting their clients. Luckily, A M D A R K L I M I T E D * C0M was instrumental in helping me get back what was stolen.”
“Terrible to deal with.. purchased a product that never arrived and had to purchase elsewhere so a refund was requested. Around in circles for a month which was escalated to their resolution team... another 3 weeks and zero service. No product and out of pocket $580.”
“*****BE WARNED***** DO NOT PURCHASE FROM MY DEAL***** Buyer beware!! If you need to return a product - the customer has to pay plus restocking fee!! What a waste of money especially when they sent me the wrong order. So the total of the order was $74 - to mail back would have cost me $45 [large box] plus a $15 or whatever re stocking fee. WHAT A JOKE!!! I know what i ordered was right!! The invoice says differently. I received the wrong order. And would not believe me. I found out they purchased it through Woolworths Marketplace. They would not even let me take it back to Woolies in person. The email sent to me had an “aggressive tone”. Was quite rude customer care actually. I was shocked how they spoke [wrote] to me. Never encountered something like this in my whole life. Never again am i ordering through them!!! And either should you! If you do. READ AND BEWARE the return policy!!”
“Please proceed with extreme caution with MyDeal. I paid this organisation almost $400 for a rug on 25/7/24. The My Deal order/ advertising indicated delivery within 10 business days, which has already elapsed. Their correspondence is vague and brief: MyDeal will "monitor" to check that I "receive the item" and advise me to "wait for updates". They seem to advertise items which are not actually available. It is extremely concerning that Woolworths owns and runs this company.
Please, save your money and look for your purchase elsewhere.
Do not buy from MyDeal.”
“I ordered 3 products on the 16th of July 2024. The site says to expect 1-8 business days for delivery. 2 of my items arrived within 2 business days. On the 30th of July I made an online complaint regarding my 3rd item that did not arrive. The tracking info says "dispatched". it is now the 8th of July and I am still requesting a refund, which is falling on deaf ears. Oh yes, they are here to help you, but they are just words. After waiting 24 days, enough is enough. I have requested a refund. I have also requested a refund through Paypal. If you are thinking of using MyDeal, read my review and then re-read it again. If you are happy to throw your money away, be my guest.”
“Item not delivered.
No information given about the delay.
When you ask for a refund, they send you to the provider!
Well the provider hasn’t delivered the product and hasn’t been in touch!
No surprise it’s Woolworth… always ready to take your money.”
“Ordered a fit bit when I got it the box was already opened tried to return it but because the box was open they will not refund me very suspicious I would say never again do not trust these people it is one big scam”
“WARNING: DO NOT PURCHASE FROM MYDEAL - THEY ARE FRAUDSTERS!
Out of the blue I see a charge from MyDeal who I only dealt with about 3 yrs ago. When I call them to ask them what its for, they wont tell me, nor will they provide any trace of evidence of what the charge was for. I have wasted hours trying to get a refund and they keep sending me back to my bank. This also happened about 18months ago - with the same response. They are unprofessional, never answer the phone, and read off a script to shrug the responsibility - I will NEVER buy from them again, and suggest you dont either.”
“Ordered an item from big w, within hours overnight tried to cancel said it’s up to the supplier turns out it’s them ( owned by Woolies, both of them) they plaid it like it’s a marketplace supplier, nothing to do with big w, and they would not cancel an order that had not left the warehouse … a few hours later it leaves … sorry too late it’s a third party….”
“You basically took my money around 700 dollars and have not recieved any thing l can't get through on the phone can't talk to anyone to sort this out email is auromatered”
