Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said they tried to deliver and no one was there to collect. A complete LIE... I will not use companies that hire Hermes for delivery anymore, sadly it's costing good sellers to loose business. DO NOT USE!!!”

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Posted 4 years ago

“my herpes.... the amount of excuses is unbelievable... I now shop where they dont use myherpes”

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Posted 4 years ago

“Absolute worst delivery courier there is. Leave parcels on your door step for people to steal. Delayed many parcels. No consideration bunch of lazy people working for them it’s a joke.”

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Posted 4 years ago

“Worse parcel company in the United kingdom lost my parcel twice poor customer service too”

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Posted 4 years ago

“Couldn’t locate my address but seem to find my address perfectly any other time? Wow, just wow lol.”

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Posted 4 years ago

“If I could give a rating of zero or below I would. They have no respect for peoples' parcels especially during this current climate. My parcel was dumped outside my house in full view. Tried to complain but impossible as unable to speak with a human being.”

Myhermes 1 star review on 28th November 2020

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Posted 4 years ago

“Sat and waited outside in my car for the delivery person to arrive, to ensure I don't miss it. No one came and then I get an update that there was an issue getting to the delivery address. The worst delivery company ever.”

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Posted 4 years ago

“Never normally have a problem with deliveries but last night had an email saying my parcel had been delivered at 21.38 and left in my porch erm I don't have a porch plus I was sitting in the front room with blinds open I also have a camera which I went back on and nobody had come to my door absolutely appalled cannot get through to hermes they also normally take a photo of where they have left it but no photo”

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Posted 4 years ago

“Email stated that they would deliver between 12 and 2pm today. Parcel didn’t arrive. Was in all day waiting and then got an email to say they’d tried to deliver at 4.15 but no one was in. This is not the first time this has happened either. Hermes are the worst delivery company. Very unreliable.”

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Posted 4 years ago

“They are lucky I have given them one star!!!!!!!!!!!!! My Hermes parcel should have been delivered between 1.00am - 3.00pm today it is now 5.30 and still no sign of my parcel. I have had trouble with deliveries before. Absolute waste of space.”

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Posted 4 years ago

“Left my parcel on the front step for everything one to see didn’t even attempt to delivery.”

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Posted 4 years ago

“Everything!!!!”

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Posted 4 years ago

“I wouldn’t recommend Hermes. They failed to deliver my items saying “ restricted access” but I receive daily mail from Royal Mail/ Amazon etc. A week later, and I still do no have my items. They failed to contact me. Disgusting”

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Posted 4 years ago

“Text arrived stating parcel been delivered but I was unable to find it.... upon examining photographic evidence my parcel had been left approx a mile away, on the side of the road, under a tree near the gate way to a house. When I made representation via the sender Hermes confirmed it had definitely been made to my home address. I was asked to make a statement. They are a shambles”

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Posted 4 years ago

“So bad! They always send emails saying 'you wern't home' when you are sitting in your living room! It's about the 4th time this has happened to me this year and I relaly am fed up”

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Posted 4 years ago

“Very disappointed . My client supposed to receive parcel last week with next day delivery and they lost the parcel . I have called them and after waiting for 30 minutes on the phone , the lady who answered she wasn't even speaking to me I had to ask few times if she still there . They send me an email to access the link for lost claim form and I can't access it , its saying the page is unavailable, and after telling her that I can't access the link is there any other way I can do she is telling me no it isn't not even bother asking someone else who might know . Never again with hermes .”

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Posted 4 years ago

“Just so slow. I would have been better strapping the parcel to a pigeon or giving it to Phillias Fog. It would have got there faster. Never again.”

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Posted 4 years ago

“Lost one parcel didn't pick up another email them and they don't respond used them for six years on a regular basis it seems once they taken your money you can go f--- yourself”

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Posted 4 years ago

“Absolutely rubbish delivery service lately. What is going on MyHermes? Lately, their deliveries have been a nightmare to me and my customers. One parcel I sent to a customer and two weeks later was returned back to me with no explanation and missing items. Two parcels I posted and there have been no updates on their tracking system. To be honest, MyHermes deserves a 0 star rather than 1.”

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Posted 4 years ago

“Paid for courier collection on Monday, supposed to be picked up Wednesday ...no show. Emailed them late wed night and early Thursday because there is no possible contact by phone with them without either transit ref or collection ticket. Still no reply early hours of Friday morning. Really glad I took it to a drop off late today . It’s going to be late getting there since probably will not be collected until Friday.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews