Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered my parcel to wrong address and I cannot get hold of it. Used the chat and had no response.”

Helpful Report

Posted 4 years ago

“I sent a parcel via Hermes International 5 day delivery to a large factory in Germany on 23/7/20. Nothing was heard up to 7/8/20, so I used chat and was told it is still in transit. On 11/8/20, I used chat again to find the address could not be found and the package was being returned. 1) Tracking does not work for international shipments 2) The factory has been there for over 50 years and can be found on Google, etc. Why couldn't it be found? 3) Neither sender or recipient received any communications 4) The return can take 6-8 WEEKS! 5) I cannot claim money back until I receive the goods (and the original chat agent said I might not be eligible for a refund) 6) Even the Customer Service number (which is well hidden on the website) is incorrect, but... 7) The phone number is for domestic shipments only. No number for international shipments 8) There is no formal complaint procedure. The complaint procedure is to "speak to the supervisor" - they (Mo) said there was nothing they could do. 9) 22/8/20 still no return (4 weeks after "5 day" delivery) Hermes in the UK is fine, international is terrible!”

Helpful Report

Posted 4 years ago

“I had been waiting in all day for delivery but because there doing work on the road . Herm don't even get out of the card walk down the path and deliver the parcel that there get paid for”

Helpful Report

Posted 4 years ago

“The worst shipping company ever! Only problems every single time when someone is sending me parcel with them. Incompetent, useless, unprofessional. Customer service is nonexistent, impossible to get trough to a living person, only robot chat and robot on the phone as well. Tried both, didn’t make any difference. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“The worst courier company ever, they dont even have a proper tracking system, say they attempted delivery while they didn't...and the kicker, under no circumstances can you speak to someone...AVOID AT ALL COSTS...or at your peril...I will never shop from any company that uses Hermes courier.”

Helpful Report

Posted 4 years ago

“hermes lie about trying to deliver parcel when in reality they simply don't try and its a nightmare when trying to complain nothing is simple anymore .”

Helpful Report

Posted 4 years ago

“i sent a handmade item via my hermes on the 3rd of august 2020 and they have said it was damaged on arrival at hub but its magically dissappeared ive rang several times and completed all forms and still no answer!! I believe people parcels including mine are being stolen so i will be contacting police to start an investigation aswell as trading standards..THIS KINDA SERVICE NEEDS TO STOP!!”

Helpful Report

Posted 4 years ago

“We had our delivery date changed 4 times in 48 hours. It was supposed to be a next day. They said “don’t worry we’ll update you in 7 days time with a new delivery date” !! We have had trouble with them previously and certainly cannot recommend them. Quite the opposite!”

Helpful Report

Posted 4 years ago

“Ok they lost my parcels, it happens. But why is it impossible to contact them? Literally no way of talking to somebody to discuss. Sent 7 emails via kind virtual assistant Holly. She listened bless her, but took no actions. Holly, you broke my heart.”

Helpful Report

Posted 4 years ago

“CUSTOMER SERVICE IS NON EXISTENT - I CANNOT GET THROUGH TO SPEAK TO ANYONE! Automated Holly does not work. No-one replies to e-mails. Lost 3 of our parcels in a week. THIS COMPANY IS A JOKE!!! Would give zero stars if I could.”

Helpful Report

Posted 4 years ago

“very bad experience to many times always late and always they have the excuse we cant deliver your parcel even we are always at the delivery address . waste of money using them I have been tracking a parcel that was dispatched on the 17th of august for next day delivery from sport direct the tracking hasn't been updated and my package still hasn't arrived. There is no way of contacting Hermes to discuss the issue or try to find my package. Terrible service!”

Helpful Report

Posted 4 years ago

“They have lost a parcel and are claiming it was damaged but can not tell me the contents or provide the damaged item or photos. They claim it is an excluded item (it is not) and refusing to pay compensation from a list of items as long as their arm.... now off to small claims to get my compensation for a lost item”

Helpful Report

Posted 4 years ago

“This company is awful please do yourself a favour, save your self the hassle and use a different courier service!!! I sent a parcel to someone who brought an item from me on eBay. I will start by describing the item so you have an idea of the package and how it had been sent .....The package contained two round cast iron plates, these weighed a total of 10kg, wrapped both weights in cardboard (didn't have a box so used scraps of cardboard to wrap around the weights to give a form of cushioning), these were then put into a thick refuse black sack it wasn't opened, it was doubled up as thick plastic, this was the taped together endless times with parcel tape possibly using half a roll of tape in the process- you couldn't see any of the black bag because we used so much tape, this was very secure therefore the tape would have had to have been cut to open the package. Any way few day later the receiver get the parcel it had been opened, you can clearly see the cut marks on the package and the tape has clear slices through it. i contact hermes. no answer, keeps getting cut off or 'sorry call can't be taken' (i get this there is a global pandemic at the moment)- however customer service calls can still be taken whilst people are working from home, and many other company have managed to do this pretty well.... I have to log the problem with the automated robot thing online tells me i will hear in a 24 hours from a customer service advisor (this is the 30th July) Two days later i have heard nothing- I log again with the robot thing (1st August) i then get an email to say complete the form let us know what happened....i do this complete it all. I hear nothing after this i email 11 days later asking for this to be looked into again i hear nothing. then today i receive an email- sorry your claim won't be processed you can not get compensation for your items as it was not packaged correctly. Fair enough if it was thrown in a bag and taped little bit but the package was tight and needed to be cut to be opened, which has clearly happened as from the pictures the receiver had sent, I don't care for the postage cost i wanted the item i had set and which was was lost to be sent to the receiver, its not like the delivery driver wouldn't have seen a 5kg cast iron weight sitting in the boot of his car/van if it had accidentally ripped and 'fell out'....if it could have fallen out at the sorting depot someone would have seen it- its a cast iron weight not a cuddly toy or something small that you wouldn't notice. I therefore believe Hermes has STOLEN the item I had sent out, they are saying they won't issue me a refund. They obviously think a cast iron weigh turns invisible once out of the packaging as they've not even acknowledged it as being lost or stolen?...i wonder where the item is? I believe this company are money grabbers and will take advantage of anyone who tries to make a claim against them. The package was not only damaged but an item from the package was lost or stolen, yet they are dismissing the lost/stolen claim part and refusing to issue a refund. I have shown them proof of purchase, proof of damage to the parcel and the cut marks to the parcel. The customer service is a complete shambles, you can't get hold of anyone to actually have a conversation and you have to wait for replies on emails. In my opinion this company is awful and should be avoided, please do yourself a favour, save time, and money and use a different delivery service.”

Myhermes 1 star review on 19th August 2020

Helpful Report

Posted 4 years ago

“I have been tracking a parcel that was despatched on the 12th. 7 days later the tracking hasnt been updated and my package still hasnt arrived. There is no way of contacting Hermes to discuss the issue or try to find my package. Terrible service!”

Helpful Report

Posted 4 years ago

“My next day deliveries are never on time, no matter where I order from, ASOS, Holland and Barrett or boohoo, I will get my parcel after 3 working days and that is if I’m lucky. Also if I have an enquiry about a parcel, I cannot contact them and have to go through the seller and most of the time, they repeat what is shown on the tracking and aren’t able to answer questions about the delivery. Would not recommend.”

Helpful Report

Posted 4 years ago

“I’ve been receiving parcels via Hermes for a few years now and they’ve never disappointed me. Excellent delivery service. Thank you.”

Helpful Report

Posted 4 years ago

“Parcel was meant to be delivered next day satarday but just received it today absolute shocking i pay for next day to get it next day as it was important but no couldnt even do that and tracking was unacceptable on the app no updates just said parcel will be late dpd never do this”

Helpful Report

Posted 4 years ago

“Awful company! I’ve seen the drivers dump parcels in neighbours’ doorstep and walk away (neighbours not home). I’ve had a parcel which stated was delivered - but I didn’t receive it - possibly stolen! Last week a delivery driver dumped my parcel in the doorstep without ringing bell and walked away - luckily I found it! Today, as I was expecting a delivery from them, I stuck a big note on my front door asking them to ring doorbell. Guy rang bell, I opened door, he wasn’t wearing a face mask, he came right up to the door (so no social distancing) and thrust the box towards me. I put my hand out and it crashed to the ground as he promptly let it go. He told me “You’re SUPPOSED to take it with both hands!” I’ve NEVER experienced such rude, careless, unprofessional behaviour like this. I will NOT buy anything if the delivery is from My Hermes. Oh, and the 2 hour slot (both this week and last week) got changed just as the 2 hours was coming to an end. A text informed me it was running late and another extended 2 hour period was given. Not happy.”

Helpful Report

Posted 4 years ago

“the delivery drivers are lazy and lie about trying to deliver parcels and if you pay for a collection forget it out of 13 i paid for they collected 4.If you have a problem dont think you can get in touch to sort it out because they have an online assistant which is just an automated tracking number and if you wait an hour you can speak to someone who will be able to help with nothing and sort nothing out,The worst delivery company ever”

Helpful Report

Posted 4 years ago

“Hermes made no attempt to deliver a parcel which was three days late to the recorded address. The driver also mistakenly alleged there was no one at the address. There is no customer complaint service”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews