Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am completely lost for words, website states that my parcel has been delivered and signed for! However no delivery and no one signed for it, their website is completely useless and now am out of pocket and I have no parcel. This is completely out of order.”

Helpful Report

Posted 4 years ago

“I am contacting the police this time to report them they said they delivered my order to a safe place when I was there literally at the safe place the time they said they delivered I know for fact they haven’t. That order costed me about £80 I can not afford to loose it”

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Posted 4 years ago

“My heremes delivery guy flung my parcel at me and it smashed me in the face I asked him why he did this and he threatened to attack me if I didn't shut up and go inside”

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Posted 4 years ago

“The worst delivery company ever. Not even worth 1 star. Never ever received any deliveries from Hermes out of many scheduled. Avoid at all costs.”

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Posted 4 years ago

“heap and nasty delivery company hermes sent me email which i will received my item which i bought from amazon today between 2 and 6 pm . sitting in living room and looking for delivery man to come and i collect the item before he use the bell as my little daughter sleep upstairs . there in no chance any body come in to my yard and do not see me or I do not see them. I received text on my mobile sorry we missed you as you not been home ( what a Big lie ) amazon should stop those people . Always had problem with this company they lose your parcel or they delivery late. I paid for next they delivery .hope you going to hell”

Helpful Report

Posted 4 years ago

“The worst courier company in the country!, they lie about attempting to deliver parcels , you cant contact them. when you check your parcel number they say they tried to deliver it! , giving you a time they supposedly tried, clearly lying! . Terrible terrible service!!, I managed to get a number after 3 weeks to be told my parcel had been sent back to sender!! , I wouldn't reccomend this company if it was the last company on earth! And would put anyone off using this company too, So if your having the same problem i managed to get a number from someone who worked there Hermes customer service, 08445437461.”

Helpful Report

Posted 4 years ago

“Hermes are the worst delivery company in my opinion, their drivers consistently lie about attempting delivery when they haven't, there is no way to contact them and most recently they have returned an order of mine to the sender 'as per my request' even though it is a business address an no one was there on the day they said this request was made. If i see a company is using hermes i will avoid ordering anything from them.”

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Posted 4 years ago

“The driver left the parcel apparently in a different address, but the funny thing is I have asked the signature in my parcel, so the driver just wrote gvcl. Not even a real name! He was faking a name! How is that possible? That is so wrong, that is illegal!Customers service is really poor, they don't really help, and I'm still waiting for an answer. Tried to contact the company but no body answer the calls. Please don not send parcel with Hermes, worst courier company ever.”

Helpful Report

Posted 4 years ago

“Waiting in for a parcel meant to be delivered between 2 and 4.... then at 5 it gets updated that there was a problem with the delivery address.... there is absolutely nothing wrong with the delivery address just the fact that the courier couldnt be arsed to do his job and deliver!!!”

Helpful Report

Posted 4 years ago

“Worst ever delivered my parcel to a random neighbour and let them sign for it left me no card and now I have no idea where it is no customer service disgraceful”

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Posted 4 years ago

“Shocking. Drivers are untrained using insecure personal veichle to deliver valuable goods. They don’t know where they are going and don’t turn up all the time. Your parcels get dumped in all sorts of unsafe places around your property just so driver gets paid. If you have a problem there is nobody you can speak to, just an email that never gets relied to and if it does it takes days! Great when you have paid for next day delivery. Avoid this company like the plague”

Helpful Report

Posted 4 years ago

“Very Poor, sent the parcel two weeks ago but hasn't arrived, There is no way to claim, there help pages links you to another page which links back to the first. see for your self here: https://new.myhermes.co.uk/faqs/account/how-do-i-submit-a-claim-for-a-lost-or-damaged-parcel.html”

Helpful Report

Posted 4 years ago

“Really poor, I sent a parcel two weeks ago but hasn't arrived. If your item is lost tor damaged, there is no way to claim, there's is a help page but it links to another help page which links back to the 1st one, see for your self here: https://new.myhermes.co.uk/faqs/account/how-do-i-submit-a-claim-for-a-lost-or-damaged-parcel.html avoid if you can”

Helpful Report

Posted 4 years ago

“Appalling service. Received an email to say they tried to deliver my parcel that claimed that I wasn't at home. However, I was home and could clearly hear the doorbell if it rang. I couldn't even speak to the company directly. It I could leave a negative number I would.”

Helpful Report

Posted 4 years ago

“Delivered to WRONG ADDRESS and presumed STOLEN as no such person there Pity..it contained emergency supplies for a close relative who had recently been made redundant A signature was paid for too SHAME ON YOU”

Helpful Report

Posted 4 years ago

“Wow these are embarrassing, trying to ring them to no avail regarding my parcel collection which I made on a Tuesday.. Its now Sunday still no collection made. Speaking to their Bot assistant online is just beyond pointless. Avoid this company.”

Helpful Report

Posted 4 years ago

“If I could give Hermes zero I would, this is an appalling company, i sent a brand new boxed mobile phone to my son in London from Milton Keynes, collection Was by Hermes from my MK work address on 16 January 2020. The parcel got from Milton Keynes to Dunstable and then vanished? And you’re telling me it’s lost?? I think stolen to be honest? Hermes do nothing to check out the drivers or who took delivery of the parcel at the sorting office? Hermes do nothing to help you, they don’t give a damn about what you have lost and how much it has cost you. The customer service is disgraceful as is this company. Do not use this disgusting company. Use a professional company to send parcels not this shower of imbeciles from the drivers to the sorting office to the idiots at the top or people in offices, they do not care about you or delivering your parcel and take a casual attitude to your loss, they do not answer your emails constructively and ignore your questions. Use them at your peril!”

Helpful Report

Posted 4 years ago

“Hermes have now found a way of you not getting your parcel so be warned. After waiting for a parcel we noticed it had been delivered and signed for. Obviously it had not but no signature is required due to Covid19 they are not getting signatures. So a £200 Debenhams order stolen or thrown away as the driver couldn’t be bothered. Funny how like other courier services they don’t take photos of the delivery. Hermes #thief's”

Helpful Report

Posted 4 years ago

“Worst courier ever had in my life. I had two parcels from Mango, and live in a block of flat that is impossible to miss. There is no customer service, and Mango had to refund the order, waste of time and packaging. My friend had same issue with Hermes, and she had to re-order same items four times...”

Helpful Report

Posted 4 years ago

“Worst company ever. They are saying we weren’t at home twice. It’s quarantine. Where on earth would we go? They just simply have not showed up. Of course there is no customer service impossible to talk to them. They obviusly going to say this tomorrow as there is no chance to contact them. Thank you i’m pretty sure never going to see my parcel.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews