Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m glad I am able to review Hermes here . I have been booking returns for several packages since 20/12/21 And the dates for collecting confirmed . No collection on 3 different dates . Than I got in touch with the online retailer I purchased the items from. They arrange for collection with Hermes. Again no show no contact. A again made a 5th request again with retailer . And again no show from Hermes. I again today 3/1/22 requested for collection and was told again within the next two days . Still waiting”

Myhermes 1 star review on 3rd January 2022

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Posted 3 years ago

“Worse company ever go back to trusty Royal Mail. They may cost more,but reliability second to none. 5 stars for Royal Mail.”

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Posted 3 years ago

“Appalling service. 5 parcels from different suppliers all ordered early December and not one has arrived all parcels at local depot. 2parcels allegedly being delivered never appeared. Impossible to talk to anyone and everyone of the suppliers eventually admitted Hermes had mislaid them. Hours of wasted time on the phone and waiting in for parcels to arrive-do not use this company-an utter disgrace and where are all these lost parcels????”

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Posted 3 years ago

“I have had several deliveries from various companies in the last month and Hermes are the only company which dump parcels by the front gate and then claim they have been “left in an outhouse” or “left in a safe place” or “handed to customer”. However their own photos of delivery prove them to be lying as they often feature parcels sitting on top of wheelie bin!”

Myhermes 1 star review on 1st January 2022

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Posted 3 years ago

“Customer service… ? They don’t care about their customers once they have had your money. Parcel out for delivery 14th December, it’s now 31st and still no sign of it.”

Myhermes 1 star review on 31st December 2021

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Posted 3 years ago

“Delivered to wrong address (again and again). Another parcel lost. And weeks to get refund. Obvs difficult times for delivery companies, but some do pretty well - looking at you DPD. Using Hermes seems more like disposal of goods than delivery”

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Posted 3 years ago

“If I could give it a 0 I would. The fact you can’t speak to a human being shows how abysmal their company is. Retailers really need to boycott this shambles service and use more reliable ones such as DPD, Parcel Force, UPS, OR ANY OTHER COMPANY. Taken my money to collect my parcel INSTANTLY, but claim I wasn’t in and subsequently couldn’t collect. Funny that because I signed for a Parcelforce parcel 3 minutes after they attempted delivery? Impossible to avoid and an absolute sh*t show.”

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Posted 3 years ago

“Woeful, pathetic attempt at delivery. Picture taken, parcel only slightly damaged but loads of boot marks. Sadly, it wasn’t delivered to my house, but a shop in the high street. They manage to chase us down via Facebook and now my parcel is with me.”

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Posted 3 years ago

“Worst delivery service, parcels get lost or arrive damaged. They do not compensate on a long list of items! Very bad customer service as you can’t speak to a person, only a digital assistant which is useless. Will not use them again. Not recommended!”

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Posted 3 years ago

“Appalling company, no idea how they are still in business. Ordered two parcels just before Christmas from different companies who for some bizarre reason trust Hermes - one was put at the bottom of a dustbin (I found it by chance just after I'd covered it in old vegetables) and the other didn't arrive at all. When I phoned there was no answer. Hopeless. From now on I refuse to buy from any company that uses them for deliveries.”

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Posted 3 years ago

“Very poor service from Hermes. Advised on Dec 19 that my parcel was out for delivery . Then no further update whatsoever and no larceny arrived. Very distressing as these were Xmas gifts and too late to order more . Contacted the store who basically have told me that the parcel cannot be accounted for . In other words has been stolen. By somebody who is working for Hermes. Don’t trust this company . Try to avoid using them , never had such bad service or support from any other courier service ! Dreadful”

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Posted 3 years ago

“I have had one parcel 'with my courier for delivery today' since 18th December. I contacted the seller (as contacting Hermes is impossible - all you get is a bot that just goes around in circles and tells you nothing) and they reported that Hermes confirmed the item was lost. Thanks for updating the tracking or letting me know Hermes. Second item, delivered today - the padded envelope had been ripped open full length, the box crushed and the lid of the enclosed perfume, broken. Pointless even trying to contact Hermes. I wish sellers would take their custom elsewhere.”

Myhermes 1 star review on 30th December 2021

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Posted 3 years ago

“Hermes should be shut down by trading standards. First parcel delivered to incorrect address and they refused to recover. Second parcel stolen within Hermes and compensation refused despite having insurance. So lost the price of the goods and the shipping cost. What a truly awful company, good luck trying to contact them...A disgrace.... never again.”

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Posted 3 years ago

“Hands down the worst customer experience in my lifetime. Total contempt for the customer. No ability to communicate via email or reach a human being. Automated phone and chat "support" impossible to access unless you have a tracking number. My problem is that 9 days after dropping off an Amazon return I have not received a confirmation email/tracking number. Their website does not recognize the receipt reference number. Instead of making it easy to resolve problems Hermes wants to torture people who have the misfortune of needing to engage with them.”

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Posted 3 years ago

“My parcel was received by hermes over a week ago, the click and collect shop are no help at all and it says when I track package sender requested return. I contacted sender and she has not requested return or received it. Can't speak to any1 at hermes,can't email them.Absolutely useless. I shall never buy anything again if hermes is the courier. Couldn't give my friend her Xmas prez as no1 knows where my parcel is. Disgraceful service. Not worth a quarter of a star!!”

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Posted 3 years ago

“Well, over the run up to Christmas, Hermes lost one parcel with a carefully themed set of Christmas presents for a child obtained from different sources, some of which are now sold out. The parcel lockers weren’t working properly either, opening doors with another person’s parcel in already. They then delivered one smashed to smithereens from John Lewis, which I was able to return via Waitrose, but it was too late to get another in time for Christmas. And finally today they claim to have tried to collect a return which I had waited in for, when it is clear from my video doorbell that no one came to the house. Are they really this useless all the time? I shan’t be using them again.”

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Posted 3 years ago

“I sent a laptop in a big box- WAS DELIVERED taped differently and instaed of laptop there were some clothes inside!! Disgusting HERMES!!! You stole it! Laptop were under insurance before and now you took it off.. what a coincidence. The worst company who LIES & STEALS THE GOODS!!!!!!”

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Posted 3 years ago

“Would give them Minus if I could Informed my parcel was at warehouse from 19th December.. No further communication from them It was a Christmas Gift They could have at least kept me informed that it wouldn't be arriving.. So that I could have had time to buy replacement gift.. My order was from QVC.. I really don't think that reputable companies like QVC should use Hermes as a Courier. It's not the first time that this as happened with Hermes AVOID AT ALL COSTS TERRIBLE SERVICE NO COMMUNICATION VERY DISAPPOINTED”

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Posted 3 years ago

“Should be minus stars for this useless company ! 10 parcels now missing including medical supplies. Tracked to local hub and then nothing. Buying online has become a real nightmare now as we have to make sure the sellers are not using Hermes. If I see the item is posted by Hermes I have to buy an alternative as I know this won't arrive. If you want to buy an item and don't want it to arrive = use hermes.”

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Posted 3 years ago

“Avoid using this company at all costs!! I posted 2 items in the space of 30 days and not one of them has been delivered! You cannot get a straight answer from the customer service team they are absolutely useless!! Wish I had read the reviews before posting my item!! Thieves!!”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews