Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stupidly trusted this company again after they previously lost a laptop I had ordered. I needed some medicine urgently that I left at a friends house and it has to stay chilled or goes off. Hermes claims they pick up everyday including Sunday (see link) so I paid extra for next day delivery and insurance as the medicine is £34. Despite my friend dropping it off by noon on Sunday (as recommended by Hermes) it never got picked up. It's now Monday and it still hasn't been picked up. No idea when it will get sent and it's now starting to go off and become useless and it's a nightmare to get as it's a private prescription and there's only one pharmacy in England that provides it. The critical thing to note is there is NO way to contact a human, either by chat, phone or email to find out what's going or claim insurance. The only option is the online chat service and that has caged responses to a very limited set of questions, I've tried to break out of it many times by saying "Other problem" but it never goes anywhere apart from more caged questions. The upshot being you can never chase anything, never complain and never claim. Don't just take my word for it read the other reviews including from business sellers who have the same problems and try the online chat for yourself. https://www.myhermes.co.uk/our-services/weekend-delivery”

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Posted 2 years ago

“Your a complete joke of a company! Customer service were is that!”

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Posted 2 years ago

“Parcel collected by nice courier but 6 days on parcel has stalled. Now9 days in with no movement so I refunded my buyer. As “customer services” does not actually exist I have no alternative but to contact Mr. deLange. CEO once again. What dreadful hoops Hermes insists on putting customers through in order not to take responsibility for its shoddy service. Why are they allowed to trade without a means of contacting them?”

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Posted 2 years ago

“Worst company every lost my order”

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Posted 2 years ago

“This company needs investigating. In the past month I’ve ordered from 5 different companies who shipped my items via Hermes. 4 have been declared ‘lost’ and only 1 got delivered, the 1 that did get delivered I paid for next day delivery and it came two weeks later.”

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Posted 2 years ago

“Terrible experience always. I hope they close down and go bankrupt.”

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Posted 2 years ago

“I have spent hours trying to find a way to complain directly to myhermes about a serious issue with a delivery driver but it is impossible. Yesterday a driver from hermes kept banging on my door and window, this despite there being a huge sign on my door which said, “ISOLATING, PLEASE LEAVE ANY PARCELS IN MY HALL, MY DOOR IS UNLOCKED”. So eventually I had to go to the door, despite the fact that I am permanently on oxygen and am a dying woman, which is why I have to isolate. There stood a hermes delivery driver, without a mask, I pointed at the sign on the door and angrily asked, “can’t you read, are you illiterate?”. The driver got even closer to me, pushing his face near to mine, (I am unable to wear a mask) I told him to move back because I have a low immune system and he could give me any virus and kill me sooner than my health condition will. He then ran to his van with both of the parcels and drove away. He actually phoned his company and cancelled my delivery. I am furious but as I have no way to lodge a complaint with myhermes I will be forced to go to every news outlet that I can and publicly complain and let everyone know what happened. I hope myhermes go bankrupt”

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Posted 2 years ago

“Two reviews originally put on wrong Hermes company which was a jewellery company, my reviews on Hermes the delivery company are as follows@ 1st review -Worst delivery company, cannot speak to a real person, when phoning just answering to automatic system which only takes you to tracking. They have had my parcel at local delivery depot since 23 Dec 2021 and the status has not changed as of today 4 Jan 2022. No way of knowing when I will ever receive it as cannot speak to anyone and their automatic system is no help at all. Have now emailed the sender to tell them Hermes cannot be contacted and no idea when I will ever get my parcel, most times when Hermes is delivering a parcel to me I have trouble with them. Worst ever company. Now 6th January and Hermes still not updated my tracking which they received at the local depot on 23rd December, still say we have it and will contact you when it is out for delivery. I reckon they have lost it. Have contacted sender twice now but they have not even got back to me. Trouble is when buying online customers do not know if Hermes will be the delivery company until it is too late. Hermes is uncontactable and it's service is so bad they should be legally closed down. It is today the 18th January 2022 and still no update on the status of my parcel which Hermes has had at its local hub since 23rd December 2021. Tried contacting Hampshire Trading Standard but they say it should first be reported to Citizens Advice, but none of their offices are open and remain shut until the pandemic is over, sent them an email but not hopeful I will get anywhere there, was hoping Trading Standards would at least be able to know how to contact Hermes local hub to find out what is happening and why they are not delivering. Disgusting, if they have lost the parcel which I expect they have, then they should at least let me know, but I expect they do not want to pay out any compensation. Disgusting, awful delivery company 2nd review - Disgusting Hermes, from 23rd December 2021 the local Hermes hub had my parcel and when it was last updated was 24th December 2021, it stated 'we have it and it is on its way, we will let you know when it is out for delivery'. I checked again yesterday 21st January 2022 and the status was still the same. I got an email this morning asking me to pay for a 'redelivery', when checking the status this morning it states it is being sent back to the sender. They state they tried delivering it on the 19th and 20th January 2022, but they are a load of liars, I was in both days all day and no delivery was attempted. First of all I thought I would pay what they wanted just to get it delivered even though they have NEVER tried to deliver it before, because I was in all day on the dates they said. But when I went in with the links they wanted to know all my personal details including my mother's maiden name, this I was not prepared to do so decided I was not going to provide all the details, as they have my address and it would be delivered to my address. I went into a shop in my High Street, which is part of a UK large chain of shops to ask them how I could contact Hermes as I could not contact them by phone, email or online chat which is a robot not a real person and they said they stopped using Hermes a long time ago because their service was so bad and unreliable and he told me Hermes is the worst delivery company and that is why they stopped using them, they now use Royal Mail or one of the more reliable delivery companies. Hermes are liars, unreliable with no customer services, they cannot be contacted if there is a problem, cannot be contacted by phone to speak to a real person, email address online is no longer used and the online chat is useless as it is a robot and once you put in the tracking number it just tells you what you can see for yourself when going into the tracking number. Companies please do not use Hermes as your customers will suffer”

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Posted 2 years ago

“Well done Van 77, two parcels delivered and each time to the door with a friendly smile. This is a gentleman who knows the meaning of the word delivery. Thank you.”

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Posted 2 years ago

“Absolutely hopeless - Time slot emailed to me after it has already started; time slot booked and then changed without warning; email saying attempted delivery but nobody in despite the house having 4 adults with ears and a dog - no way did anybody ring door-bell. This has happened 4 times for the latest delivery. Wasted time waiting in for Hermes and wasted time rebooking with retailer.”

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Posted 2 years ago

“DRIVER TRIED TO RUN ME OVER AT CHRISTMAS WHEN HE WAS DELIVERING A PARCEL TO A NEIGHBOUR AND A ASKED HIM TO MOVE HIS CAR!! IT WAS PARKED SO A COULD NOT GET INTO MY GARAGE.TODAY I ARRAGED TO HAVE MY PARCEL SENT TO ANOTHER NEIGHBOUR. IT WAS RIPPED OPEN IT NEVER WENT TO MY NEIGHBOUR,SENT A PICTURE OF IT ON SOME SORT OF FLOOR.CANNOT SPEAK TO ANYBODY ON THE PHONE EVEN THE ROBOT HAS GONE ON STRIKE. AVOID LIKE THE PLAGUE”

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Posted 2 years ago

“Worst lost my parcel worth 1k pounds”

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Posted 2 years ago

“Worst delivery company. Delivered at wrong address. Even took a phot of the parcel at the wrong address. I was only refunded the amount of purchase not the delivery fee for the item not delivered to me”

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Posted 2 years ago

“Absolutely appalling , they text you late pm to tell you they will be delivering between 7.30 and 9pm , cancelled my night out , they text at 8.50pm to say it will now be tomorrow , and once again usual 3pm email we will deliver between 7pm and 8.30pm , changed to 9pm ., and again 8.50pm we will now be delivering it tomorrow. Will be making sure it will not be this lot doing the delivery before I make an order , you can see Why they were bottom of the list when it came to a govt review of service levels recently .”

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Posted 3 years ago

“Two parcels in some Hermes depot, never delivered, never explained, no response to seller other than to claim the item was delivered. Absolutely shocking. Basically lost my money. I will NEVER use a retailer that uses Hermes ever again.”

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Posted 3 years ago

“Terrible, horrible experience, parcel eventually arrived 6 weeks later, totally impossible to speak to an advisor their automated response was useless. Will never use again, I was just so angry. One to definitely avoid until they get their act together!”

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Posted 3 years ago

“TERRIBLE customer service, they lost a parcel and even though I've explained over and over again that it contained my belongings that I was selling to someone on Vinted they keep sending a canned response saying I need to contact the sender, they want to avoid paying me for losing my parcel. Now I've lost my belongings and the sale. Hermes is the worst. Never using them again.”

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Posted 3 years ago

“parcel was deliverd on the 17/01/2022 at 1025am the courier did not ring my bell,but instead whent next door put parcel over there wall and took photo,did not read Email about delivery,no note put through my door from courier,read E mail 0800hrs on the following day,unable to recover parcel until 1830 that day,my parcel had been out all night,it states that parcel will be left in a safe,we live on a main road in a mid terraced house,no safe place ever mentioned very dissapointed with this service”

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Posted 3 years ago

“My last 4 parcels from this company have all had problems! One was thrown in my garden 10.35 at night their proof of delivery confirms this- idiots! Second one was late,taped up badly, with one item damaged! Third one was out for delivery twice but has now been lost! The fourth one was out for delivery but is now saying at the depot 6 days overdue? Will no longer order from any company that uses Hermes”

Myhermes 1 star review on 18th January 2022

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Posted 3 years ago

“Terrible terrible company. My parcel was never delivered. It was STOLEN and I have lost quite a bit of money. Really horrific experience”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews