Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company . Their Brooklands depot needs to be investigated as a matter of urgency. 2nd high value parcel arrived there and mysteriously never seen again . The tracker shows out for delivery but it was rejected due damage 4 minutes after assigned to the courier. 2 different items days apart, high value mysteriously then disappear. No further information available just the inevitable You need to wait 48hours then 7 days . Hermes we all know in this area what’s going on there when are you going to do something about it ?”

Helpful Report

Posted 4 years ago

“I ordered a parcel to be delivered to my daughter by Hermes tunbridge wells. On the day of delivery I received a text of confirmation that the parcel had been posted through my daughters letter box. It would not have gone through a letter box due to the size of package. I contacted my daughter who said nothing had arrived. 2days later my daughters neighbour found the package thrown in the stairwell of her block of flats. There are 9 flats in her block all with entry phone buzzers. How lazy is this on the driver part. There is a lift so he wouldn't have had to walk the stairs.”

Helpful Report

Posted 4 years ago

“Hermes drivers are self employed. Drivers work very hard to correct company problems. Often without pay. Systems are set up to make it difficult to earn minimum wage. Maintenance on vehicle, setting up laptop, printer, cartridges paper, spending longer on checking your pay. Problem solving. When all you want to do is get people's orders to quickly in perfect condition. I have been on same parcel rate since I began. Despite assurances by three different field managers of increased rate backdated and also additional payments for working in other areas to cover colleagues. Having not received any pay since 29th May 2020. My intention to build a shelter where I can sort parcels delivered by hgv to my home, before the rain came. Came to nothing as I cannot afford to be out of pocket any more. This resulted in my first shift in the rain to be a disaster, unreadable address's and barcodes unscannable. Complaints of soggy packages. Sometimes I have to repack contents. Lack of hand held terminals means added costs to us. Even the Deputy Regional Manager promised me the outstanding amount would be paid. Nothing has conspired. I looks like I need to evaluate my relationship with Hermes. I suggest you do the same?”

Helpful Report

Posted 4 years ago

“Trying to send a parcel for 1 week, emailed twice, phoned once and every time I am given wrong dates or no one shows up, can’t even cancel for a refund as phone takes an hour to get through. Ruined a 10 year old birthday!!!!”

Helpful Report

Posted 4 years ago

“I have only received 1 parcel out of 4 separate orders 3 have been lost all in one week. Complete waste of time will not buy off anyone now who uses this waste of space company”

Helpful Report

Posted 4 years ago

“Parcel ordered from China & has been with Hermes since 25th May. Twice out for delivery but halted due to address query. ‘Holly’ refers me to sender. Customer service number now unobtainable. Managed to find an email address & have confirmed my address twice but customer service agent referred me to sender & closed complaint as resolved. How are Hermes allowed to continue trading? Looking at the thousands of similar complaints, they appear to be keeping countless parcels whilst expecting senders to refund or re-send. Is this not theft?”

Helpful Report

Posted 4 years ago

“Lost 2 of my parcels in 48 hours, impossible to speak to someone”

Helpful Report

Posted 4 years ago

“This delivery company is an absolute joke! This is the third time I have ordered an item to be delivered by Hermes and never showed up. The latest is two weeks ago and I am still waiting for the time. If I knew the seller was going to deliver by Hermes I would have advices myself based on my earlier experiences with them. Save yourself the trouble as a business especially small businesses and don’t use Hermes! And for buyers avoid companies that use Hermes because your parcel with either come in a terrible shape or will never be delivered. Bunch of jokers!!”

Helpful Report

Posted 4 years ago

“Hermes lost my Amazon package and there is no way to make them respond to me about it. I got an email saying the package had been delivered when it had not. Their website is terrible, whichever option I tried to complain the system just said the package has been delivered when it has NOT. Then I chatted with the bot and finally got an email from a person to whom I replied already a few times and in a month have not heard back.”

Helpful Report

Posted 4 years ago

“Absolute disgraceful company. After all the negative reviews I am astounded as to why they are still able to operate and also why on earth do some people continue to use them. They marked my parcel as delivered even though they hadn't been anywhere my property. When queried they just said it would be delivered the next day between 5 & 7pm. 7pm came and went. I then got a text to say it would now be between 7 & 9pm even though on their website they say their couriers finish at 8pm. Still waiting but don't hold out any hope whatsoever that they are being truthful especially after reading other readers experiences. This so called company needs serious investigations.”

Helpful Report

Posted 4 years ago

“Usual my Hermes service Every time we get a delivery from them we get a message saying there was a problem with the delivery address All the other delivery company’s don’t have a problem .And u can’t contact them u just get u useless bit called holly who must be based on the rest of the company USELESS ! Steer well clear get a company that can be bothered to look for your address to deliver for you”

Helpful Report

Posted 4 years ago

“I can't contact them. My parcel has been at their distribution centre for 9 days and nothing is happening. Their Bot and voice generated computer systems tell me what I can find out on the website. There is no way to speaking to anyone who can help. Absolute joke in this day and age. Avoid at all costs”

Helpful Report

Posted 4 years ago

“They treated a fragile parcel like it was rubbish causing the items inside to turn up smashed. They are a complete and utter useless bunch of retards and need to swap out the invalids to some decent people who will take care of customers parcels”

Helpful Report

Posted 4 years ago

“Said they had trouble with my delivery address.. very strange as the postman buzzed to get in and another courier company just after on the same day . I live in high-rise block of flats. It's a landmark in my city!!!.. The Holly assistant is rubbish.. why does this company exist? Only to cause problems I guess.. They should be thoughly investigated.. they would make a great "secret camera, behind the scenes" program..”

Helpful Report

Posted 4 years ago

“Before these events, I had an order from a different retailer sent via Hermes. On the day due for delivery, I received a call from the driver asking where I was. The driver was at a different property approximately 400m up the road (same postcode). Informed her of this and she said “oh that isn’t my area. Can you collect it?” I couldn’t as being a key worker, I was away from home all week, working. She instead returned the parcel to the depot with a note on saying that it was on the wrong route and specified which route it was to be on. 18/05/20 – Placed an order with well known sports team of some items (also happened to eas gifts for family who have been having a hard time during lockdown. 19/05/20 - Dispatched with Hermes. 21/05/20 - “Parcel is with your local driver. Expect between 10:00 and 12:00”…. 10:14 “There was an error with your parcel, please allow 24 hours”. 22/05/20 – “There’s been a delay. Please contact us about your parcel”. As a customer receiving a parcel you have ZERO access to contact Hermes. Holly the automated service online and the automated service on the phone. "Contact the retailer in the first instance" is the message. But why?! Hermes asked ME to contact THEM directly. Needless to say, couldn’t contact them. So, I contacted the retailer as Hermes advised. Retailer informed me that according to Hermes, it is a “Postcode error”. Confirmed my postcode to be correct, told retailer about situation above with wrong delivery area and retailer informed Hermes 23/5/20: Called by Hermes (private number of course) to confirm my address. Confirmed it and explained that it needs to be on a different route. “Yeah, yeah, yeah ok bye” was the reply. 25/05/20: “Parcel is with your local driver and will be with you between 13:00 and 15:00”. 13:10 “There was an error with your parcel, please allow 24 hours”. More chasing to retailer. 26/05/20: “Delay with your parcel please allow 48 hours” Also placed an order from a separate retailer, didn’t realise Hermes was the delivery courier… (What occurred with this parcel was EXACTLY the same process as above) 01/06/2020: “It’s with us” 12/06/20: Contacted retailer – Hermes have lost your parcel. It seems the same is happening with the other one too. From this point forward, I will do as much as possible to avoid Hermes including talking to companies first about which courier service they use. I'm even prepared to pay double the amount to avoid Hermes. If you can, I'd advise you try to do the same too. PLEASE RATE ON TRUST PILOT TOO. Make sure it is the correct page as "Hermes parcels" is the unofficial one. "Herms UK" is the correct one and it is currently sitting at 4.2 stars out of 5!! Alot of suspect reviews on there. Link below”

Helpful Report

Posted 4 years ago

“Ordered an item from London, never arrived and I was wanting for one month. I've had so many problems with Hermes lately, they need to be investigated! They have so many bad reviews and customers they still use it. No contact numbers or direct email addresses. No way to speak to a human.”

Helpful Report

Posted 4 years ago

“Terrible customer service - automated can’t talk to a person. Said they tried to deliver - they did not, they can’t find my address although all other delivery companies don’t have a problem.”

Helpful Report

Posted 4 years ago

“Useless, Hermes lost 2 of my parcels in 48 hours, holly is a waste of time”

Helpful Report

Posted 4 years ago

“Collected a parcel from me on 3/6 for an address they have been to before. On 11/6 tracking told me they would deliver 4-8 at 9.30 update The courier had trouble getting to the delivery address. Excuse after excuse. Pay extra to have it collected and still takes forever to get there. Just hope they receive it tomorrow. Not worth dealing with to much stress.”

Myhermes 1 star review on 11th June 2020

Helpful Report

Posted 4 years ago

“Service is beyond poor. Lost three parcels, each parcel had been scanned by the driver at the parcel shop but never arrived at the depot. All three parcels were packaged the same and were classed as high value but Hermes could not see the ‘coincidence’. Slogan should be ‘ we take your money and your parcels’”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews