Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There tracking is very poor We have lost 3 parcels over the last 2 years I have told them to have a better warning system when parcels go missing.you can only report a missing delivery 2 days after it was due which can be 2 weeks after the last tracking update They know after a parcel leaves the pickup point when it should have been took to the depot so when this does not happen a warning should show on the computer so checks can be made sooner and this process should should happen with every part of the package delivery .we would strongly advise insurance cover.but this does increase your costs if you send a lot of parcels. Mr T”

Helpful Report

Posted 4 years ago

“Left my parcel outside of my front door and it got stolen”

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Posted 4 years ago

“I was at home this morning - no knock on door - yet Herpes claim to have delivered 9.59am! No card through letterbox either! So I complained to merchant and they looked into it this afternoon - in the meantime I had knocked on immediate neighbours to no avail. So merchant get's back to me with a photograph of someone's feet taken by the Herpes delivery person. Add to that the idiot from Herpes states that it is house number '9' - we live at '97' so that would be FORTY HOUSES down the road. Anyway, we had to use a bit of detective work with what little was visible of the door, door frame and step to work out it was house number '91' NOT '9'. I would not trust Herpes to deliver my faeces from the toilet bowl to the sewer!”

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Posted 4 years ago

“The worst experience of my life. The CDM Phil is extremely disrespectful. Management speak to those who don’t have English as a first language with complete disrespect and have bullying mannerisms and me being British, it was so uncomfortable to watch. You constantly have to chase up your pay and if you don’t, trust me, they will forget to invoice/pay you. There is no sense of trust and ABSOLUTELY NO flexibility. Managers will be calling you all hours of the day asking if you are coming in. The term “flexible” seems to be lost in this business as they expect you in on a daily basis PLUS working from 11am to almost 8pm most days for chicken change. Managers making unconscious bias comments to seem “funny” (Lisa) when really it’s embarrassing and down right disrespectful. There is a lot of training to be done with this company and as a previous courier for many years I am shocked such a large company employs the cast of eastenders for “management”. The behaviour and utterances are disgusting, belittling and down right disrespectful. There are many other couriers out there, please do your research and find the best one, stay away from Hermes if you want peace.”

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Posted 4 years ago

“I was told my stuff will be delivered between 2 and 4 then was changed to between 1 and 3. The parcel was then allegedly delivered by 16:34 and my son was Home but was told it couldn’t be delivered!!!! One of the worst delivery company ever!!!! Time wasters and very unprofessional”

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Posted 4 years ago

“I don't normally write reviews and I'm always quite willing to give people a second or even third a chance, but I'm afraid I've come to the end of my tether. Hermes has managed to 'misplace' a quite valuable item ordered from Amazon, then managed to 'misplace' its replacement and subsequently they've 'misplaced' the second replacement. Unfortunately, I've just found out that Amazon have sent the third replacement via Hermes as well, so I'm not holding my breath! I even notified Hermes that the second replacement was coming and asked them to keep track of it. Their telephone system is automated in such a way that you never get to speak to anyone and any email enquiries take a few days before they are answered, by which time it is far too late to find out what has happened to the parcels. Personally, I wouldn't recommend using Hermes after the experience I'm having.”

Helpful Report

Posted 4 years ago

“Awful Awful people. The delivery driver stole our parcel which contained the kids Christmas gifts and claimed it was delivered. The picture he'd taken of the parcel being delivered was of the parcel still in his car. We'd contacted the company and their reply was that the courier had delivered it to someone at the address but cannot give a description of that person and there will be no further investigation and there is nothing they can do. All a driver has to do is arrive outside the address take any picture of the parcel and drive off claiming its been delivered, for what reason to steal or to make they job easier? The best part is the company helps them get away with it, by not putting certain measures in place to avoid it happening and not fully investigating. I plead with everyone do NOT use this company. Awful Awful people.”

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Posted 4 years ago

“Nonsense company will never use again no timekeepingno customer service contact number is also wrong web site is unprofessional Fraud”

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Posted 4 years ago

“Left my package in a bin, while i was at home waiting for said package, do not use this service”

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Posted 4 years ago

“delivered it to a neighbour 4 doors away and didn’t tell me the number, had me knocking on every door”

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Posted 4 years ago

“Just like so many others reviewing. Changed time of expected delivery AFTER the end of the previous time slot. Still did not deliver in the new time slot. I was waiting and watching throughout. Then sent a text almost an hour after that slot saying they had attempted to deliver. Either lying or they can't read maps or follow satnav. I will now not use the retailer who have hired them. That was for a personal delivery. My workplace had many bad experiences and will not use them. No real tracking like you get with DPD for instance. Am still waiting for a new time of delivery.”

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Posted 4 years ago

“Rubbish they left my parcel on drive way”

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Posted 4 years ago

“The parcel was thrown over a 7 foot fence. Found a week later (no slip put through the door). It was on the ground outside for a week in rainy. cold December- clearly Hermes have no respect for their customers or what they buy. If I had a choice I would never use this company again. By reading other reviews it would appear this is not an isolated incident.”

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Posted 4 years ago

“Parcel was supposed to be delivered yesterday afternoon then the delivery time was changed to last night. I was at home waiting and no delivery. They then messaged me to say no-one was at home. Was fuming!!! This morning I woke up to a text saying parcel was delivered to a neighbour!!! I had no card through my door and I don't have neighbours. Parcel nowhere to be seen.”

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Posted 4 years ago

“Hopeless, waited in 3 times and driver didn't arrive. Time slots are inaccurate. You cannot speak to anyone at Hermes its all robots. Worst courier I've ever used.”

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Posted 4 years ago

“Terrible service, or should I say lack of service. Online retailers.......please stop using this company as a delivery partner. Hermes has zero respect for the recipient, and zero respect for the goods they are delivering. No customer service rep to talk to, dishonest text messages and incorrect tracking. I received a message saying that the courier needed more information in order to complete the delivery, however Royal Mail and DPD seem to find me without any issues. I’ve stopped using certain retailers that partner with the dodgy firm. I would never personally use this company. If I could I’d give no stars.”

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Posted 4 years ago

“please do not use Hermes delivery as my parcel was delivered to the wrong address. Now as it has been delivered wrongly it is deemed as lost. please check your non compensationary contents as it seems to be vast”

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Posted 4 years ago

“They alway deliver my parcels to the same house just not my house for some reason! The only common thing my house has with the other house is we are both number 12. My house is 300 yards from the other house and usually I sort it out with the person that lives there! Don’t understand why this keeps happening , the driver obviously doesn’t read the name and address and can’t use google maps. Fed up with having to track the whereabouts of my parcels 😡”

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Posted 4 years ago

“Hermes stole my parcel and said they delivered it, when I challenged them they refused to respond they are thieves”

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Posted 4 years ago

“Said attempted delivery on Mon Eve at 8.27 pm ..was definitely in , I get a text to tell me this at 2.15 am the next morning ...no card left ...and no idea when parcel when redilivery will happen”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews