Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon, M&S, John Lewis - PLEASE never use Hermes for my parcels They are absolutely not committed to ensuring a good customer experience. I just wanted to get in touch with someone at Hermes or add a note to the delivery that our doorbell didn't work yet in our new house and hence they would need to call me, but there was NO way to talk to a human being and the automated system just made me go in circles, so basically I missed the delivery I paid extra to have delivered next day (even though there was a note on the door explaining all of this). They don't even have an option to write a complaint - they still send you to the automated system (talking to the system is like talking to a petulant 3 year old who just repeats things over and over and does not care what you want or have to say). Their customer service is a joke.”

Helpful Report

Posted 4 years ago

“1777161248845883 Where is my parcel . Thieves can’t even process a claim 2 months now !!! No email No communication No parcel No delivery No return No lexia help No apology No explanation Lost on a next day service!!!! Wow”

Myhermes 1 star review on 18th December 2020

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Posted 4 years ago

“Singularly the worst delivery company going. Everytime something is being delivered by you, it NEVER arrives on time and FIVE times you’ve lost packages. I’ve started cancelling orders when I know they’re coming from Hermes, I also think less of a company who use you as their courier.”

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Posted 4 years ago

“More fantastic service from Hermes! It’s fantastic how they manage to delay and fail to deliver yet another parcel! My parcel has been delayed and Hermes say they will deliver within the next 24 hours. Fantastic! That was 4 days ago! No updates, no customer service, no humans at the end of the telephone, I won’t even begin to express my dislike for Hollie the useless digital bot! Not even the retailer I bought my goods from could contact them! Hermes you are a bunch of charlatans, and should disappear from the courier scene as soon as posdible!”

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Posted 4 years ago

“Lee who delivers all my Hermes parcels in Hyde, Manchester (SK14) is bloody fantastic. So thanks to him never had an issue with delivery.”

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Posted 4 years ago

“They lost my parcel. I am a buyer and now I am stuck. Stupid people! Stupid company!”

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Posted 4 years ago

“Bad Bad Bad”

Helpful Report

Posted 4 years ago

“Hermes received my parcel on 4/12 and i had an email to say they have it, then no more updates, its now 18/12 so I contact Hermes to ask where it is and they investigate and searched the depot for it and i have now been told its been lost in transit. This isnt a small package by any means its a heavy, flat packed large box. This isnt good enough, if you read the reviews a lot of parcels are going missing. I wont buy from a seller again if i know theyre using Hermes.”

Helpful Report

Posted 4 years ago

“They said my address doesn't exist and I can't speak to a person to find out where it it my traking says wait 24 hours it has now been 4 days. Called multiple time with no real person to speak to only an automated service that was no help.”

Helpful Report

Posted 4 years ago

“i recieved an email yesterday saying my parcel had arrived at 11.47 and had asked a family member who is working from home to bring it inside as it was raining. which she had returned a text saying there were no parcels outside. ive checked my tracker and they have took a photo of just the parcel close up and it cant be found i kind of believe it was never arrived but why have they sent me a photo are the staff stealing parcels?”

Helpful Report

Posted 4 years ago

“Dreadful, £6 to even talk so someone when things go wrong, absolute joke”

Helpful Report

Posted 4 years ago

“I ordered an expensive leather jacket from TK Maxx. It arrived at Hermes depot and then went missing. No customer service available from Hermes. TKMAX were OK. I guess it was heavy and thus valuable.”

Helpful Report

Posted 4 years ago

“Hermes strikes again! Once again, text message to say it was delivered and left in porch, and it wasn't! Received three successful deliveries yesterday from other carriers, and then there was Hermes! Truly dreadful.”

Helpful Report

Posted 4 years ago

“This company amazes me, not only did I keep receiving your parcel is delayed messages I then try and track my parcel only to see that the tracking stated delivered 7.32pm another con by Hermes drivers. Fortunately I have live video security through a third party which clearly shows there was never an attempt of a delivery BUT can I get them to sort or even answer emails? Of course NOT. Hermes must be the worst delivery company in the country.”

Helpful Report

Posted 4 years ago

“Two parcels arrived ripped open with paperwork missing, one was delivered by a driver who got angry when I was reluctant to sign. I was e-mailed to say they had delivered another one but never found out where to and 2 just never turned up (Christmas presents that are now out of stock). Their customer service is an automated message. I understand they are busy but this is diabolical. I will no longer buy from retailers that use Hermes.”

Helpful Report

Posted 4 years ago

“Never ever deliver when they say so. Poor service. Item missing for 2 weeks the company i ordered from said hermes definitely had the parcel after many emails i was told by the company that hermes had damaged the goods. I will start checking out what delivery service they use if it is hermes I'm not going to bother.”

Helpful Report

Posted 4 years ago

“Pathetic. No delivery even though the driver said he delivered it and even took a picture of the night sky to prove it. Did get an apology from hermes but I can't send that as a present. Have reported it to police as theft and put on facebook not to use Herpes. Oops Hermes still both are viruses.”

Helpful Report

Posted 4 years ago

“I was flapping abit after reading these reviews as I was sending expensive gifts for Christmas but I guess you only hear the negatives. So here is a positive one if your feeling anxious .All my 3 parcels made there way to each location which was delivered on time with accurate tracking via the app and in good order. Very happy with service”

Helpful Report

Posted 4 years ago

“Yet again i made a school boy error and never asked what courier they used to deliver my parcel, Normaly i ask before purchasing anything. fool me. see below the email Update on your parcel Your courier has had an issue with getting to the delivery address. Lies lies lies, working from home nobody come, probably had this sort of lies said to me about 20 times, Avoid using these people worst courier i I have ever used. No other courier has a issue delivering to me.”

Helpful Report

Posted 4 years ago

“It's not Hermes that is to blame, any company using them is more at fault, before I make a purchase online in the future, I will make sure that Hermes are not involved. There should be minus stars for this courier.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews