Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.81

“I placed an order which failed twice - no reason given, but I moved on and ordered from somewhere else (bulk.com). 6 weeks later out of the blue, they recharged my card without permission, no notice given, just 5-6 unauthorised transactions on my card and sent the now unwanted items. I raised the issue with them but they would not accept fault, despite it clearly being in their terms & conditions they try and recharge 48 hours later, not 6 weeks! It's like you're not actually engaging with a real person that is understanding what they've done wrong. Just passed from one 'customer service rep' to the next. They are now refusing to collect goods or refund me. I've expressed that I can not return these, but would accommodate a collection - such as Hermes, UPS, TNT. But they are telling me 'it won't take me much time for you to print a label and drop off' - unbelievable. They have no idea of my circumstances. And whether it 'take much time' or not, why should I take time and cost to return something, that is clearly their mistake? I will now be speaking with my bank in regards to a chargeback. And advise anyone considering to use these, to avoid and find a more reputable company. It's one thing to make a mistake, an entirely other when you don't admit fault and then try and push it on the innocent party to correct. No accountability. AVOID!”

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Posted 2 years ago

“DO NOT USE they lie about postage even after I provided proof of non collection”

Myprotein 1 star review on 14th February 2022

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Posted 2 years ago

“The protein powder that I received is quite old and will get expired in April 2022, just 40 days remaining. Packet looked dusty and of very low quality. Very disappointed with the experience. I even tasted 1 scoop of same packet (Masala chai flavour) and it tasted very sweet too. I am wondering how much sugar is added in that packet. Overall a very bad experience ordering MyProtein supplement.”

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Posted 2 years ago

“placed 2 orders almost 2 weeks ago. Gone well past delivery due date. customer service are useless. tried contacting them repeatedly, keep asking for every bit of information (name, address, email etc) and get asked it all over again. have sent the order number that all my details are attached to but still not enough. almost 150 worth of stuff and cant even find out where it is”

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Posted 3 years ago

“Do NOT use the company they are cheap & dodgy. Ordered sports bras they arrived quality was terrible and so was sizing I sent them back express post at my expense to their returns dept &they denied receiving them. Stopped replying to my email. The whole process screams DODGY they and a very untrustworthy company save your $$ & don’t deal with these people.”

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Posted 3 years ago

“PATHETIC Is the word for my first order. Theu sent me a dated product that has manufacturing date of 13 mths before. It is going to expire in 3months . Customer service is rediculous. Its a scam”

Myprotein 1 star review on 30th December 2021

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Posted 3 years ago

“Their products taste like air, since they were never delivered for more than a month (and still not received).”

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Posted 3 years ago

“I've been waiting for 4wks for a delivery that still hasn't come, and their admins still havent even provided a single update of when to expect my order or if theyre going to resend something. Even if they send it now, it means I will receive my order minimum 6wks late. Avoid this merchant, poor customer service and delivery.”

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Posted 3 years ago

“NEVER ORDER FROM MYPROTEIN . ITS BEEN 2 MONTHS and i haven't received my order yet . There is no facility to call them or to talk to them directly . Soon i will be sending them a LEGAL NOTICE for my refund .”

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Posted 3 years ago

“I HAVE ORDERED FROM U GUYS MANY TIMES! MY ITEM IS MISSING. U GUYS REPLY ME THAT U HAVE SEND TO ME. PLEASE GIVE ME BACK MY MISSING ITEM! I HAVE PHOTO N VIDEO PROOF I DID NOT RECEIVE IT! Order no. 354588772‬ I did not receive my pop roll birthdaycake!!! I PURCHASE ONE BOX”

Myprotein 1 star review on 9th December 2021

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Posted 3 years ago

“total no go for me and customer service don't even reply”

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Posted 3 years ago

“Disgrace , appauling , shocking , shameful waiting ages for my orders numerous times ! Never will I shop here again I do no recommend!”

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Posted 3 years ago

“Dear Friends, Free advice. Go for Muscle Tech. Never buy My-protein supplements. My Protein delivery system in India is very poor. They take years to deliver products. I’ve had the worst experience with them. The final decision is yours but I would suggest ‘Go for Muscle Tech’. The best brand in the world. My Protein India, never deliver orders on time. Take months to deliver your orders. I booked my order on 11th November. Today is 06th December. It's showing in the process for the past 25 days. Just imagine. They are neither returning my money nor sending my order and there's no customer care number and on email these assholes, reply with exactly same lines every time. They don't value their customers. Avoid them to teach them a lesson. Avoid buying My Protein from their website. Many distributors sell Muscle Tech. The best brand in the world. Completely avoid My Protein... Worst experience. I am sending them a legal notice soon. They are taking customers for granted. How dare they can hold sometimes money and dictate terms. It's time to teach them a lesson. Regards!”

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Posted 3 years ago

“Dear Friends, Free advice. Go for Muscle Tech. Never buy My-protein supplements. My Protein delivery system in India is very poor. They take years to deliver products. I’ve had the worst experience with them. The final decision is yours but I would suggest ‘Go for Muscle Tech’. The best brand in the world. My Protein India, never deliver orders on time. Take months to deliver your orders. I booked my order on 11th November. Today is 06th December. It's showing in the process for the past 25 days. Just imagine. They are neither returning my money nor sending my order and there's no customer care number and on email these assholes, reply with exactly same lines every time. They don't value their customers. Avoid them to teach them a lesson. Avoid buying My Protein from their website. Many distributors sell Muscle Tech. The best brand in the world. Completely avoid My Protein... Worst experience. I am sending them a legal notice soon. They are taking customers for granted. How dare they can hold sometimes money and dictate terms. It's time to teach them a lesson. Regards!”

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Posted 3 years ago

“Horrible service, I ordered for my brother Protein and Keratin, never arrived, we were at home waiting and said that was already delivered, which left us in Shock, we went out no one there and nothing there. The picture that was left was a joke, since then we have been emailing with them back and forth, they keep sending the ball around from one place to other, bu no one with a clear answer, we have asked for a refund as we have been waiting since the 24th October, a very bad joke... Honestly after years of ordering from My protein in Spain, definitely not going back to order with you ever again, and still waiting for the £30 to be refunded. Looking forward to hear from someone who is serious as not letting this go”

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Posted 3 years ago

“Very poor company sent only half the order the other half was missing and one pack within that order was split open try contacting them they wasn’t the slightest bit interested definitely won’t be ordering from this company again”

Myprotein 1 star review on 13th September 2021

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Posted 3 years ago

“They are laying that items I returned are damaged and missing, but I took it a video that I only opened saw the wrong size, and repack them and sent them by the post. They do not return money. I was waiting for 2,5 months for return”

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Posted 3 years ago

“Ordered 12 weeks ago, still hasn't been shipped. Commencing cancellation process..”

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Posted 3 years ago

“15 days delivery!!!wow”

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Posted 3 years ago

“NO SHOW DELIEVERY I am extremely disappointed after using MyProtein after not receiving my package which was claimed to be delivered by Hermes in a safe place on 26.06.2021. After using their messaging service on my account I have been sent the same generic message starting the process over and over again 6 times by different advisors. After filling in the same information the 3rd time told to wait 48 hours for a conclusion of the investigation to which I waited and then pushed back to the start. Highly recommend any potential shopper to consider using a different company!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Myprotein Reviews