“What a horrible experience! As a nandos virgins we thought we'd take our grandbabies there after the cinema, yuk! Awful dry chicken in the children's pitta, my spicy rice salad was just horrible and my husbands chicken cheese burger was dry, no cheese tasted and revolting....non of the food was worth the money we paid.
NEVER AGAIN.”
“Just had food delivered, and the main of our child's meal was missing. After trying to get through to the 'dedicated' delivery customer service department, the phone rang unanswered for 15 minutes. Try to call the restaurant, but again nobody answered. After another 15 minutes waiting to for the customer service department, they eventually answered and all they offered was a £1.50 refund which is clearly less than the value of the missing item! This is very poor customer service and inadequate compensation for your mistake. The refund should be more online with the value of the missing item as well as your service charge, as clearly on this occasion you have provided a poor service!”
“Went to Inverness branch waited forever for Luke warm food paid £150 for all of us offered a £25 voucher absolute disgrace. We are going to try and reclaim our monies in the small claim court. Not only that the place was filthy so EHO will also be getting a call, DON’T GO!!!!!”
“Southport branch sat down 30 minutes after restaurant opening for a birthday meal, l got the order in, paid, all good. Starters arrived tepid but still ok carry on people it's a birthday meal. Starters having been started were soon followed by Beccy "The Manager” sorry but we don't have any chicken cooked, actually forget the sorry that word was never uttered. Shock horror confusion from me a chicken restaurant that’s just opened for the day and no cooked chicken.......Beccy it's going to be 30 minutes wait for chicken OR you can pick something else, apart from chicken with another starter on them. Dazzled by the offers but not in a good way I felt it was time to pack up and move on the somewhere else to have a meal without gaps of 30mins between courses + I know this place of old and a Nandos 30min is Nando Ish speak for 45mins to an hour. Now at this is the point is where Beccy really let down the company and the brand when I requested a full refund including the starters and drinks pointing out that we were only informed after the starters had landed of the delay which made the whole meal untenable for us. Sadly, in Beccy's opinion and in her mind, we had been given two really good options so now standing her ground became more important and therefore not refunding our starters and the drinks which in reality would have only cost Nandos around £6 in terms of cost of the food to them. What they did instead was dump the starters on us fully aware of the delay on the main courses in order to collect the cost of said starters as they'd already been cooked. With a total dismissal for a clearly very unhappy customer at that point Beccy left for the kitchen never to be seen again. The result as always in these types of confrontations is that the customer will vote with their feet typically our spend in Nandos per year is around £500 on birthday meals and other family occasions now we will never set foot in that restaurant chain again. Also, I will be contacting their head offices to seek a full refund and complain about my experience and finally leaving a similar reviews to this one on Tripadvisor and Google. Awful experience which could have been handled so much better by the manager and at very little cost to the restaurant itself.”
“Ordered 2 side of chicken breast $5.99 each and two sides of rice my total with tip was $37 dollars I asked why and they said oh cause you got the butterfly chicken breast which is not even on there menu and they charged me a $5.00 carry out fee! They lost me as a customer!”
“It’s takes 45 minutes for our food was served and it’s already cold. Turn out the food was been sitting on the counter for sometime. And as we left and so with the other costumer on the other table since we were talking , how bad the service was, we heard them - the staff laughing. Huh! ? just wondering if it’s a Racial as we Asian and the other table was Mexican . The location was Nando’s in Downtown,Naperville, Illinois. dated ( 6/18/24) evening”
“I purchased a regular Mac and cheese from Nando on Hurontario. When I got home the portion was only half. When I called the lady told me they have been directed by head office to cut the portions. After displaying the regular container on the counter they charge for regular put only half fill it. So please make sure you look before you leave the store as this is their new directive. I won’t be going back there again.”
“Someone needs to tell Nandos that they are serving chicken , not beef. Your portions are small , your prices are high and after we spend $72 on 1 adult and 2 kids we are still hungry. It’s chicken $5 per whole chicken wholesale does not mean you can charge $40-$50 per chicken cooked. Better potions elsewhere and quality is better at charcoal chicken shops”
“Order taking people at Nandos are the worst especially at thr Heartland Mississauga branch. They gave me the wrong order, argued with me that i made the mistake which i told here repeatedly i never order what they gave me since they have my historical purchase and insist they cannot correct my order. Lousy service front line people. Didnt even give me my receipt.”
“RIP OFF BRITAIN YET AGAIN.
ordered a full chicken on deliveroo cost £17.50 WOW. nobody in their right minds should be charging that for small chick not even an adult chicken, every mainstream supermarket sells cooked chickens twice the size for around £4.50. No value with this company. Only one word THEIVES”
“The Rio branch needs a serious shake-up! "Deep cleaning" and in-depth training!
I ordered online on Sat, but due to an emergency call was not able to pick it up, so I called and asked if my order can be moved to Monday. The lady behind the phone was so kind and told me she has arranged it with K..n - the manager- so I can show up on Monday to pick up the order around the same time I initiated on Sat.
On Monday, I went there at 5:05 - 25 min earlier than order time. I went to the cashier and start telling the story: "I have ordered online for taking out on Sat..." before I even finish my sentence, she jumped and pointed to the take out section saying: "Take outs are there."
I continued "... I do not think my orders are ready yet," again before letting me finish my sentence she said: "DID YOU LOOK AT taking OUTS TO SEE YOUR NAME?" Her tone was very judgemental and offensive.
following her "bully advice", I went to take a look at the take out section and did not see my name there, so went back and told her "not there", then I explained again! And said, "I was told K..n, the manager is aware of this!" so she went to the manager's office and came back and said: "Your order would be ready by 5:30". It was almost 5:10''. So I said, "since I am here can you put the order now so it gets in the line in the kitchen?" She went to the kitchen and came back saying: "we do not have your order!".
I showed her the confirmation email, and at this time another staff came over saying "did you call before you come here!", I said: "I was told to show up on Monday, am I supposed to call?" She said: "Yes!" and at this time manager "K..n" came out and said: "Your food would be ready by 5:30 because it takes 20 minutes to prepare the order and it is 5:10 now!" He said that and rolled his eyes and went toward the kitchen with no apology or any attempt to acknowledge the customer's frustration!
I went outside and came back at 5:30. The food was in the take-out section. Nobody was around. So I took the bag and left. Later I found the food was cold, tasted old, and except the mashed potato, the rest went to garbage!
I am so sorry for the manager as I am sure part of the reason for staff's horrible attitude comes from the manager's behavior and attitude. Farewll Nando's!”
“Went to the Nando’s in Edinburgh Omni centre 30th of November and waited 40 mins for food, when our three meals arrived they were cold so we asked the manager to come over and used the excuse of the contents in the wrap cooling the chicken down. Eventually agreed to re cook our order but one of the meals were a pita bread which was re heated rather than re cooked as the chips we cut into were still on the plate. Then went to get frozen yogurt for our daughter and the machine was broken. Worst meal I’ve had for ages and cost £53 no offer of money off or a refund. Asked the manager about complaining officially and told there would be no point as the complaints would come to her anyway and I already complained to her anyway. Rubbish service and cold food, won’t be back.”
“I ordered a takeaway 2chicken pitta@£6.25plus1/2 chicken total£19.50 chicken pittas ok but I received a box with 2 old overlooked sad warmed up chicken legs no breast et all so the whole lot was dumped inedible to say the least this was23/11/2017 at 1.20 pm my order number t5--156”
