Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

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Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

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“Customer service is unbelievable bad! I love the coffee...but be aware of the problems that will follow once you need a repair. Didn’t think this kind of service is possible in Canada. Have been on phone for hours, they hardly talk English, on 1 day I’ve been disconnected or hung up by agents who I was talking to....already 5 weeks for repair of my aeroccino...They seem very incompetent. Scary!”

Helpful Report

Posted 4 years ago

“I had an order being delivered during a very rainy day, and the box got all wet and kinda disgusting where the delivery person left it. I called Costumer Service - I was very frustrated and angry - and they immediately re-sent the order, and it arrived in two days, and I didn't even had time to express my dissatisfaction because they were so good and kind with me. I just wanted to write that because I am not used to having such good costumer support.”

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Posted 4 years ago

“Im a long time Nespresso customer and promoter. However recent changes to reordering coffee pods have me rethinking Nespresso entirely. I have an "easy order" that is showing on the web site as shipped since Jan 2nd. I called customer service, which has been taken over by a third party. I was not told when I will receive my coffee pods. This is the second order with an unexpected unexplained delay. If your considering buying a new machine, suggest you consider Nespresso distribution challenges.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE!! I purchased a Nespresso Lattissima One to be able to make coffees at home but that is far from what this machine makes. This machine makes approximately 1/4 of a cup of coffee and 3/4 of a cup of froth. So if you are after a machine that makes coffee flavoured babyccinos then this is the machine for you, if you are after a coffee machine that actually makes a cup of coffee then DO NOT BUY. I have contacted Nespresso already regarding this and the response I received was that this is a Cappuccino machine that's why there is a lot of froth, if the machine actually made a cappuccino I would be more than happy but to get literally 2 or three sips of coffee and 3/4 a cup of froth is totally unacceptable for a coffee machine. They also said to try a different type of milk which I have also gone and done (I have tried about 4 or 5 different milks with the same result) To actually be able to make a coffee I need to make the coffee as normal then scoop out all the froth, then start that process again and scoop out the froth again, then in a separate cup repeat that process then combine the 2 cups of coffee together to actually be able to get nearly a decent cup of coffee, so unless you have the patience and a good 10 minutes up your sleeve to do this every time you want a coffee then I suggest you don't purchase this machine. Every time I make a visitor a coffee at my house the comments I receive are "WOW, that's a lot of froth" or "That's way too much effort for a push button coffee machine" or "That looks like a pain" and I always make sure to tell them NEVER to buy a Nespresso machine because this is what you get and I don't want any of my family or friends making the same mistake I did with buying this machine. This has turned me off ever buying another Nespresso product and I am very disappointed with the responses I have received regarding the performance of this machine. Unfortunately I had to give a one star rating because there was nothing less.”

Helpful Report

Posted 4 years ago

“This is the third time my reoccurring order has been 10 days late. Then when I’ve called customer service, they’ve basically said they can’t do anything about it until it’s been 14 days. One time I had to wait 30 days until my order arrived. Also, every time I’ve called CS, it’s basically “that’s a bummer coffee is late. We’ve just sold a lot of coffee because of our recent sale so you just have to wait.” So, there is no loyalty to customers who have reoccurring orders. Nespresso just wants to make a ton of money and make their repeatedly customers take the hit. If you’re going to sell people on the idea that this is their primary way to drink coffee (rather than going to a coffee shop or going with some other brand, then actually be reliable so have coffee! Booooo.”

Helpful Report

Posted 4 years ago

“Recently our Nespresso Virtuo Next machine started acting up. We went through the procedures for troubleshooting in the manual and on the website. Nothing seemed to fix it. I then phoned the Canadian 1-800 number. The nice lady employee asked me to go through a series of steps but again nothing seemed to work. She then confirmed my address as I am a Nespresso member and my other information and promptly ordered me another machine exactly like the one I have. It was here in 2 business days. Now ...that is what I call excellent customer service!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Now that I own the machine, I wish I could get orders for the capsules! After a week, my order status is still “will ship in 24-48 hours”. It’s one thing to fall behind, but totally unacceptable to provide inaccurate information. I also called the help desk, and after 30 mins on hold, was only told “it should ship within a week”! Unbelievable!”

Helpful Report

Posted 4 years ago

“I returned a brand new machine and 400 coffee pods back in April/May and now they won't return my money. I have been kicked back and forth between their departments. The first time I called, they said they received my packages and I should get rid of my receipt (bad idea) and I will see my money in 15 business days. Nothing. I called back several times and finally, I got a refund/confirmation number from the rep on my last call (still no money), but they still said: "we will have someone call you back." It has been like this for the past 3 months and now I couldn't dispute the charges with my credit card company because it passed the 90-day mark. Only disappointment, frustration, and anger with this company.”

Helpful Report

Posted 4 years ago

“My Nespresso machine is great however, I have had it 1 year and 1 week and sure enough, it broke and it is not covered by the warranty. I agreed to pay for a new part to hopefully fix the problem. My major complaint is with getting the part to me. I ordered it a week ago, it took 5 days for them to organize the part in the warehouse and now the order is somehow lost. Customer service cannot find it so I now will have to wait an additional 10 days to receive a part that may or may not get my machine working again. Honestly, the customer service is the absolute worst. When you want your coffee you want your coffee maker to work and when it breaks you want it fixed FAST. That wont happen with Nespresso.”

Helpful Report

Posted 4 years ago

“Passive-aggressive customer service. Machine broke after 6 months.”

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Posted 4 years ago

“Always very speedy delivery and customer services sort any issues very promptly and well.”

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Posted 4 years ago

“The costumer service is the worst among all companies. I have never dealt with such a horrible service in my life. Ordered Coffee before pandemic to ensure I have some. 3 months later I still haven’t received the coffee, no one ever follows up, finally someone did two weeks ago and said the coffee is on its way. But again it never arrived. Any other company with this amount of mistake would try to at least follow up and offer things. It’s obvious that costumers don’t matter for Nespresso. Getting this machine was the worst decision I ever made. I hope no one else deals with this company.”

Helpful Report

Posted 4 years ago

“Very easy website / quick delivery times / good stock depth & range / good customer support if missing items etc Be good to have a point scheme to allow free coffee etc”

Helpful Report

Posted 4 years ago

“Website is easy to order from however it’s no great only being able to order multiples of 50 as I didn’t need that many for my dad Delivery was far quicker than expected though”

Helpful Report

Posted 5 years ago

“Do not trust them, they talk a good game but they do not deliver. Terrible customer service: after the money, that is it. AVOID!”

Helpful Report

Posted 5 years ago

“Capsules for recycling have not been collected after 4 weeks, 6 phone calls and 5 emails. Courier Yodel even told Nespresso that the capsules had been collected when they had not. Plain liars.”

Helpful Report

Posted 5 years ago

“After 6 phone calls and several emails my bags of capsules for recycling has not been collected after 4 weeks on my doorstep. Why use Yodel courier service when they don’t provide a service? Yodel have even told Nespresso that the bags have been collected when they have not. Plain liars.”

Helpful Report

Posted 5 years ago

“Great product but ordering on line painful website needs reviewing. But much much worse is waiting for Yodel to deliver if you pay up front you expect accurate updates not deliveries that don't turn up .or Nespresso customer services telling you Yodel courier will contact you direct.Trust me they don't appalling service again.Nespresso sort out your delivery service.Or sell your products in more shops.!!.”

Helpful Report

Posted 5 years ago

“I wanted to order a machine to be delivered to Canada for my daughter. However, the UK site would not let me do this and said I had to access via the Canadian site. To access the Canada site you have to put in a different email address to that already used for UK. Then the order would not process. The UK online chat tried to be helpful about the problem, but only referred me back to Canadian site. I ordered from Amazon in the end!!”

Helpful Report

Posted 5 years ago

Nespresso is rated 1.9 based on 333 reviews