Net World Sports Reviews

Name: Net World Sports
Rating: 2.97

3.0 Rating 413 Reviews

50 %

of reviewers recommend Net World Sports

Company Reviews

Questions

Metrics

3.0

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Net World Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5ft High Astroturf Slalom Poles - Pack Of 8 for $307 on Sept 12. On Sept 19 I followed up after confirming that I am not ordering from the UK but from North America and assured the equipment would be delivered expediently. On Sept 27, after no response, it occurred to me I got scammed. I wrote the company saying that I got scammed congratulations. I received a response finally on Sept 28 assuring me I didn't get scammed. On Sept 29 I wrote another message "still nothing" as no information followed his last email. On the same day I was sent that they are typing with their warehouse and that if I placed an order in the future they would compensate me and he apologized. Then nothing was sent, no tracking, no information about my order. So I sent this on October 3, 2023 "Good morning, You assured me this isn't a scam yet you don't respond to emails or give updates. Gareth I deserve a response. When will the product I ordered be shipped? That isn't rude or unfair, it is well within my rights to expect a minimum response." I had to follow up again with the main sales email and was told the person I was dealing with just went on vacation and that they would look into my order. Then another day went by and I explained that me following up with people on vacation after a month of trying to get my order is insane. They apologized again and sent me a tracking number. I finally received the order on October 16 and it was missing the base for the poles to stand up. No one contacted me and nothing was said. So I followed up (again) and was told they would look into it on October 17. Today I recieved an email saying that the base was shipped separately and from the tracking number it appears I won't be getting them for weeks. And no apologies this time.. This is ridiculous. Don't bother. There are way better companies who will have the decency to credit you and follow up with your order after so many blunders. Date of experience: October 17, 2023”

Helpful Report

Posted 1 year ago

“I bought a wet suit from Net World Sports which turned out to be small so needed to return but they're using every excuse to defer it. even though I don't even have to provide a reason, they behave like I need to beg and convince them. Though I meet all the criteria such as a simple paper tag (which by the way is fine in my case but could have been easily torn during transport) they're still bringing up new stuff and not responding my request to assist with the return. Not worth your time and nerves, there are tons of better alternatives out there.”

Helpful Report

Posted 1 year ago

“Worst customer service ever. Total scammers. Steer clear. I was sent a cricket net that was dirty, full of leaves and had mud on the poles and in a torn box. It was for a gift and wasn’t fit to give to the recipient so I emailed Networld Sports and asked to return it assuming that would be fairly straightforward- I’d been sent items unfit for sale so should be able to get a refund. I was asked to send photos but as it had taken about an hour to repackage it (it was massive and squeezed into a tiny box) I was reluctant to unpack again as the box had been badly torn when it arrived and I didn’t think it would survive being opened again. So they told me they’d take it back but I’d have to cover return shipping as they hadn’t seen photos - fair enough. I shipped it back assuming they’d therefore check it when it arrived with them. But then once they had it back, they did nothing, I didn’t even get a refund or any acknowledgment they’d received it. So I pestered and pestered sending several emails until eventually I received a partial refund with some funds missing. I pestered some more and several emails later, a bit more refund trickled thought. But now there is still some money missing from the refund for the purchase price, and they are refusing to refund the outbound or return shipping costs because I ‘didn’t send photos’. This is crazy- they have the item and can open and check the condition like any other retailer would and didn’t tell me this would be what would happen because I didn’t send photos. The customer services experience has been woeful - really the worst I’ve even experienced. They’ve don’t reply to messages unless you threaten something, then when they do they have made me feel like somehow I’m in the wrong for asking for a refund when I’ve been sent a used and dirty product not fit for sale. They have outright stollen my money. As I foolishly paid with Klarna it seems I have no way of forcing them to give me my money back as there is no chargeback procedure. So I am considering a small claims court claim as I’m so furious. This company are total scammers. Steer clear!”

Helpful Report

Posted 1 year ago

“Do not order from this company from Ireland. They profiteer on postage. They charged 46 pounds to send me an A4 from Wales to Ireland. Scammers, hoping to slip the postage costs past you.”

Helpful Report

Posted 1 year ago

“These guys are crooks!!!!!! Do not have them ship anything to North America they will charge you twice for shipping. Their customer relations is horrible. When I called to ask why I had to pay shipping again when it was delivered, the rep said if I full read their terms and conditions (networldsports.ca/terms) I would have seen buried deep in there that they charge extra on top of what they already charge for international shipping, shady!! Maybe just add that juicy tidbit when you got to cart check out. Guess then the customer would see what the real cost is and they would be out of business. They hide the additional "Shipping fee" deep in their Terms and conditions amongst their legal information about their website I wouldn't waste my time with these crooks. All their 5 and 4 star rating and comment 100% fake!!”

Helpful Report

Posted 1 year ago

“This company should be avoided, they have not delivered the ordered item, and when it became clear it wasn't going to be delivered anywhere near on time it was cancelled. I've had to raise a issue with PayPal to get my money back.”

Helpful Report

Posted 1 year ago

“I am waiting for you to justify why you have sent me two networks of inferior quality to the one offered. I insist that advertising a product for sale and sending another of inferior quality, unless you have a justified reason, is a crime of fraud. Even in the event that they had not been able, for whatever reason, to send the product offered, they should have offered me the possibility of canceling the order or placing it under different and appropriate conditions for the product they had. I urge you to offer me the appropriate response. If this is not the case, I will be forced to initiate the actions that I consider pertinent to denounce this fact. Order Number: 1400016012.”

Helpful Report

Posted 1 year ago

“I was sent a golf net 8 feet shorter than what I ordered. No response from customer service after sending requested pics of the net. I am now being ignored. Stay away from this company!”

Helpful Report

Posted 1 year ago

“Exceptionally bad experience, primitive processes. Also see their returns email below (worth a read as unusual, they knock of 25% "handling fee" on some items, and 40% restocking fee if your item is "dirty") Customer service by far the worst i've experienced. I paid £10 for next-day delivery for something needed urgently. They never sent it special, however the worst part was trying to claw back the money for that postage. When the item eventually arrived it wasn't needed (or in fact any good) so I started returns. No automated returns, I had to call up (8th person in queue when I called), had to post tracked, plus email them with the tracking number. HERE'S YOUR RETURN INFORMATION Hello, Please find below instructions of how to return your item to us. Please print off the attached form and ensure it is returned to us along with your item. If this information is not included with the returned item, we will be unable to process a refund. Please be aware that we are unable to refund shipping costs and you shall be refunded only the subtotal; providing your item is still in new condition, has not been used and is still in its original packaging. Higher value orders may be subject to a processing, handling and repackaging fee of 25%. If this applies to your order, you would have been informed. All items are thoroughly inspected upon return, and if it is judged the item is not in original condition, is dirty or has been used, a restocking fee up to 40% may be applied. Please return within 14 business days from the date of the return request. If the return is not received within 14 business days then a refund will not be processed but a credit note will be issued. We recommend sending this back using a service that provides tracking information as we are not liable for any items lost/damaged in transit. Once we have received your item you should see your refund back to the original payment method used within 7-10 working days, if you have not been refunded after 10 working days please get in touch with us using the contact us form on the website. If you have any further questions, please contact us. Kind regards”

Helpful Report

Posted 1 year ago

“I wish I’d seen these reviews before purchasing. My son purchased on Christmas Day, turns out his granny had got him what he ordered, so cancelled within half hour, response saying order already processed (on Christmas Day!!) first lie. Same as others, every response contradicts the previous, I bought goal posts and ironically they move them every time they get in touch. Post office confirmed delivery, they say I need proof, even though they don’t stipulate this in Ts & Cs. My son has lost his Christmas money and is very upset. I’ve now asked for complaints procedures 3 times! Unfortunately I can’t go to payment source as my son used his Xmas vouchers. Bad, bad, bad”

Helpful Report

Posted 2 years ago

“Ordered a soccer item and it was lost in transit. Communicated this with them and they expedited another one and with good communication. The second order arrived exactly as they told me.”

Helpful Report

Posted 2 years ago

“THEY TOOK $3000 from for a ball launcher and I never received WHAT I PAID FOR. THEY WONT REFUND ME MONEY THEY DONT HAVE THE PARTS FIRST THEY SAY PARTS WERE LOST IN THE MAIL NOW THEY SAY THEY DINT HAVE THEM. CROOKS WATCH OUT YOU WILL SEE OVER AND OVER 28 EMAILS I GIT THE RUN AROUND!!”

Net World Sports 1 star review on 18th December 2022

Helpful Report

Posted 2 years ago

“Ordered some netting, and chose this company rather than getting from eBay or Amazon as they said last Monday that it was guaranteed delivery by last Friday. Checking order tracking, Evri had the parcel out for delivery on Wednesday, brilliant I thought. NO, that's where it starts going wrong. Did not turn up that day, or the next, or by the guaranteed Friday! Contacted the company who blamed Black Friday & Royal Mail strikes etc. Asked me to wait a few more days which I have, contacted them again, and go no reply, so went to the payment provider to complain, yes, I got a reply then but, still more bluff from them. To be honest, I'd have been better off, I'd have got my netting, and it would have been cheaper if I'd got it from eBay. Indeed, I've bought other items since this one, from other shops, and they've been delivered, some even from Evri surprisingly. In a nutshell, non-delivery, expensive delivery for something that did not turn up when it was guaranteed to, and poor customer service! Really can't recommend this place, you can get everything they sell on eBay & Amazon cheaper, and probably faster!”

Helpful Report

Posted 2 years ago

“Hidden cost to buy a mat from New world sports I recently buy a golf hitting mat from New World Sports but have a very bad experience. Their website only showing the price and shipping cost and I paid in full while they let their currier send me message with a link to pay extra duty tax which they don’t indicate everywhere on their website and reminder customer need to pay extra duty tax before checkout for payment. I emailed the company and called twice which one gentleman told me that for my order they will cover the duty tax and another lady told me they will not pay the duty. I told them either give me the product I buy or refund all money I paid back to me. Very bad experience and I will keep updated when I get something from the company. Thanks”

Helpful Report

Posted 2 years ago

“I ordered a fire pit table and rattan furniture absolutely superb but wished I’d ordered another set without fire pit table. Unfortunately I’d ordered a small rattan sofa with coffee table and the cushions are so uncomfortable. The company would have taken it back but I’d thrown all the boxes away. My fault.”

Helpful Report

Posted 2 years ago

“I ordered the wrong item. Tried contacting them to abort shipment. That didn't work. I refused delivery, and had package returned to sender. Company refused to credit me, so I filed a complaint with my credit card which took care of the matter. Two months later Net World Sports is trying to re-charge me. I have a video of the attempted delivery and me signing for a return to sender. I have the tracking number, and still New World Sports is attempting to re-charge me for the item. Beware! Sleazy company.”

Helpful Report

Posted 2 years ago

“Highly impressed about the after sale customer service. Can recommend to anyone without doubt. Friendly , professional , quality and fast service. Will definitely use Net world Sports again. Many thanks.”

Helpful Report

Posted 2 years ago

“Fantastic customer service received from Sammie...he quickly took care of resending a couple of items that had arrived broken in the delivery. All other items arrived in great shape and we look forward to improving our soccer practices with our new training equipment!”

Helpful Report

Posted 2 years ago

“Horrible and most likely a fraudulent company. I finally contacted my credit card/bank and filed a fraud claim to receive a refund after an item I ordered didn't arrive for two months. Avoid doing business with this company.”

Helpful Report

Posted 2 years ago

“Avoid this company. Bad communication and the item never arrived within the agreed time. Had to cancel. 45 mins on the phone waiting for my call to be answered”

Helpful Report

Posted 2 years ago

Net World Sports is rated 3.0 based on 413 reviews