“Avoid this company! They are very dodgy! Firstly they advertise the course at one price and then take more money from your account! They do not refund your money. They can continually cancel the course you have been booked on at short notice and claim that when booking you digitally sign to give them the right to do what they want! However this is not the case! They will not get away with it. I am taking this matter as far as I need to get my money back.”
“Awful company!
I booked a acrylic course for November and the date has been changed 4 times,
They have offered no help or apology and have been very rude and refused a refund!
AVOID THIS SCAM AT ALL COSTS!”
“I booked to go on a course in September and I AM STILL WAITING. They’ve changed the course date and location on numerous occasions it has now changed to February I’ve been waiting 6 months to go on a 3 day course,
I’m now starting to believe that this company is a complete SCAM They are very rude on the phone I haven’t had an apology. I have asked for a refund and there refusing to give me one. I have contacted my bank and will be contacting omnibus to resolve this DON’T BOOK A COURSE WITH THIS COMPANY !! it’s a ripoff”
“I don’t even want to give this this company a star at all.
Next step beauty cancelled my booking twice and I requested for them to give me my money back and this was in November till today I have not received it.
I call them almost every day to request for my money back and is excuse after excuse.
They tell me to email their refunds team who apparently only work Tuesday - Thursday, I have sent more than 10 email and my bank details but I have not received anything from them.
This company’s customer service is disgusting and appalling 🙄
They are unreliable
STAY AWAY FROM THEM 🤬🤬🤬”
“At last found review page that allow me to tell truth - trust pilot are deleting reviews that tell truth about being a scam. It's relly bad an need to tell worl this is SCAM! SCAM SCAM SCAM.
Next Step beauty reviews look pretty good on other sites and do not tell truth. ~Not fair.”
“Horrendous company - so many people scammed and trading standards are doing nothing to shut them down before others suffer the same fate. My course has been moved 8 times and I was spoken to like a cretin for asking for a refund. I was so shocked I couldn't even speak properly. When I emailed requesting a refund they declined the request so I've contacted my credit card company as they do chargebacks in the same way your bank or paypal will. Get your money back, do not let them take it!!”
“I dont even want to give u one star. So unprofessional. Telephone attitude is horrendous. Course been cancelled 10 months in a row. N am still fighting to get my money back. Legal action is being taken.”
“We were scammed, but we managed to get our money back.. We pursuaded our bank we were charged for services not rendered and we were not provided a service they promised. Eventhough we paid by our debit card, we managed to get our bank to make a CHARGEBACK. They basically retrieved the money paid to them and refunded us directly.
We were also about to take them to small claims court. Citizen's Advice told us we would win they case though the courts as Next Step Beauty are pretty well known. Just persevere. They are hoping you would give up. If they lose, they will have to pay court costs. The terms and conditions on their "CONTRACT" will not stand up to the court scrutiny.”
“Next Step Beauty is a total SCAM. It is run by one person out of a trading estate in Norwich. They supposedly offer classroom courses across the country. You are lured into signing up for the courses in the city of your choice. In fact they don't offer any classroom based courses at all, but use a legal loophole to lure you in. If you are unaware, they will say to you by clicking on the online course material, you have entered into a contract, which effectively cancels your claim to any refund. However, do NOT be afraid to challenge this guy, and your consumer rights are fully protected.
If you have already been lured into this trap, do NOT hesitate to contact Trading Standards or Citizen Advice Bureau. They will guide you on how to take the Next Step Beauty to court. I am shocked that they are still in business as they have been doing this for many years. But I understand they are on the relevant authorities' radar.”
“Next Step Beauty is a total SCAM. It is run by one person out of a trading estate in Norwich. They supposedly offer classroom courses across the country. You are lured into signing up for the courses in the city of your choice. In fact they don't offer any classroom based courses at all, but use a legal loophole to lure you in. If you are unaware, they will say to you by clicking on the online course material, you have entered into a contract, which effectively cancels your claim to any refund. However, do NOT be afraid to challenge this guy, and your consumer rights are fully protected.
If you have already been lured into this trap, do NOT hesitate to contact Trading Standards or Citizen Advice Bureau. They will guide you on how to take the Next Step Beauty to court. I am shocked that they are still in business as they have been doing this for many years. But I understand they are on the relevant authorities' radar.”
“As with all the other reviews I feel like I've been robbed. I bought a threading course and they kept cancelling the training day, I've asked for a refund and they're stating in their T&Cs that I can't have one because I clicked the link and am outside of the 7 days. They're an absolute scam and need to be stopped.”
“****BE AWARE OF NEXT STEP BEAUTY SCAMS, THEY TRICK PEOPLE WITH THE ONLINE LINK, VERY DIRTY TACTIC****
They scam you by getting you to pay for the Practical course but there isn't a course running for the date you book. They end up cancelling the date that you booked and delay or change the date or swift you to online course.
The representative said that they will send me the venue address for the 3 days Practical nail technician course in Swindon by email after I paid for the course for £354.
They then trick you to click a certain link to access supposedly online course material by email. I also realised that there was no venue address provided within the link, there were no material tools or anything online that I could use or learn with.
I have to call this company to ask for a venue address but they keep delaying and fail to provide this for me.
They said they will not refund the money because they claimed that I had clicked onto the link and used their online material which wasnt there...
This incident is exactly what has happened to many other victims on the bad reviews for how and what those victims described in 'google' and 'uktrustpilot'.
I now realise it was a big trick for me to fall into and that when I clicked into the link, logged in by the student ID and password they provided that it was all a scam.
They won't refund me because they are claiming I used their materials - Therefore they have said that a refund is not effective for the contract. ?
I paid to be on a Practical course which I now see is not legit. This is illegal for what they sell and to not provide the right service to people is terrible. They have tricked many people into this situation.
I seriously feel so disgraceful by this and truly feel so sorry for the many victims out there and myself.
The money that I have paid them did not give me any service and they didn't provide any Practical course. There was no teacher or venue address provide.
Ever since I received this email I have not clicked onto any links because I feel like they have threatened me by saying I used their online material (which I did not as they were not available to use online). There is no nail varnish or any other nail products.
This can ruin people's future. They use this beauty course to lie to many people in the UK. They use automated email to response and keep accusing you with the online contract to make you fed up to claim your money back.”
“****BE AWARE OF NEXT STEP BEAUTY SCAMS, THEY TRICK PEOPLE WITH THE ONLINE LINK, VERY DIRTY TACTIC****
They scam you by getting you to pay for the Practical course but there isn't a course running for the date you book. They end up cancelling the date that you booked and delay or change the date or swift you to online course.
The representative said that they will send me the venue address for the 3 days Practical nail technician course in Swindon by email after I paid for the course for £354.
They then trick you to click a certain link to access supposedly online course material by email. I also realised that there was no venue address provided within the link, there were no material tools or anything online that I could use or learn with.
I have to call this company to ask for a venue address but they keep delaying and fail to provide this for me.
They said they will not refund the money because they claimed that I had clicked onto the link and used their online material which wasnt there...
This incident is exactly what has happened to many other victims on the bad reviews for how and what those victims described in 'google' and 'uktrustpilot'.
I now realise it was a big trick for me to fall into and that when I clicked into the link, logged in by the student ID and password they provided that it was all a scam.
They won't refund me because they are claiming I used their materials - Therefore they have said that a refund is not effective for the contract. ?
I paid to be on a Practical course which I now see is not legit. This is illegal for what they sell and to not provide the right service to people is terrible. They have tricked many people into this situation.
I seriously feel so disgraceful by this and truly feel so sorry for the many victims out there and myself.
The money that I have paid them did not give me any service and they didn't provide any Practical course. There was no teacher or venue address provide.
Ever since I received this email I have not clicked onto any links because I feel like they have threatened me by saying I used their online material (which I did not as they were not available to use online). There is no nail varnish or any other nail products.
This can ruin people's future. They use this beauty course to lie to many people in the UK. They use automated email to response and keep accusing you with the online contract to make you fed up to claim your money back.”
“take you money and move course and stop you ask for money back. It is very sad how many people hurt and I never forgive.dont book course they need to be stopped”
“take you money and move course and stop you ask for money back. It is very sad how many people hurt and I never forgive.dont book course they need to be stopped”
“DO NOT go anywhere near this company just move courses and then stop you asking refund. they make my jouney in nails much harder and its very sad how much people they hurt.they must be stopped”
“Disgusting con of a company - they book you onto courses for dates that will never run and hide behind illegal terms and conditions to stop you getting a refund. Like me, you have to report them to trading standards because they are in the process of building enough complaints to close them down and take the owners to court. The sooner the better, too many people have been scammed by this company.”
“They are a complete scam, I've been booked on a course twice which was cancelled, they were willing to put me on the month after which I couldn't attend due to work. Asked to be refunded they say because accessed training portal I've done course. I would warn anyone wanting to do courses thru this company if you have money to burn go ahead but if you are serious about a career in this industry AVOID AT All COSTS”
“They are a terrible company. You book an online course and the first email you get is your online portal, you log in and have a look. They then cancel your course over and over and when you ask for a refund you can't have 1 as you've opened the online portal.
They are a complete joke and the hundreds of bad reviews agree with me. I'm down £454 with nothing to show for it.”
