Name: Next
Rating: 3.53

“Sales are incredible. Have some of their clothes since 2009 and still look and feel great in them.”

Posted 5 years ago

“Although they supplied a product ( Table and Chairs) that were not the quality I would expect, they acted swiftly and timely to have the items replaced. The app that allows you to follow the delivery drivers was particularly useful”

Helpful Report

Posted 5 years ago

“Every time I place an order with next from their clearance of designer brands there are problems with delivery. I recently placed 3 x orders for All saints clothing and it’s now over 5 x days and I still haven’t received any of the goods!. I went to the store white rose Leeds yesterday after phoning their customer service to be advised that one of my items had arrived in store, however this was not the case and I was told it must of been delivered to another store!. I was then advised they will place the order gain for me and get it delivered to my home address free of charge, however I was then told sorry we can’t do this as this item is now out of stock! So as it stands I have no idea whether I will receive this items and there has been no further notification on the other two all saints orders! Don’t sell stuff if you haven’t got it! Totally annoying and I will never be ordering again from them.”

Helpful Report

Posted 5 years ago

“Bought these Forever Comfort block heel boots in grey, after walking in them outside for 10 minutes nails started coming through the inside of the heels. DO NOT BUY THESE BOOTS!”

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Posted 5 years ago

“Way too tight on the arms. I'm a size 10 but 34DD. Chest. The dimensions are all wrong!! Wish I could return this jacket. I've even stopped people on the street and they agree. Total waiste of money.”

Helpful Report

Posted 5 years ago

“I wanted to return a pair of jeans I ordered online and no return label in the parcel..after I paid the postage and send them with Royal Mail I found out through an email that is going to take about 9 days till they will reach my account to refund my money and another 2,3 working days till my money get in my bank...worst service and policy ever..I will never buy from them again 👎👎👎👎👎”

Helpful Report

Posted 5 years ago

“NIGHTMARE OF A SERVICE! If there was negative star I'd select that!. Basically, we ordered a couch, waited 12 weeks (which was fine) only to be delivered the wrong one, called and complained, said they'd deliver the right one this time. 7weeks later, the promised delivery date was wrong, waited a whole day for it. came in the next day during unholy hours, DHL delivery boys just dumped it on our living room with the old, wrong couch, quite in a hurry to get out, don't do assemblies, and my place is a mess. Point of the story: get your logistics right, get your communications right, learn from DFS why don't you? I talked to different personnel with different accents, goes to show that there is no efficient HQ operation. Just being passed around and as a customer experience, it really left a bad taste in my mouth. Staff were polite but not good enough. Assemble your damn furniture! Don't get third party courier who's in a rush to dump furniture. Product was great when we saw it. In hindsight not even worth it in the end.”

Helpful Report

Posted 5 years ago

“I love reviewing products but unfortunatly this isnt easy with next. I read reviews so some are able to . I am a next fan and always look at next first,but losing faith,due to this I shall look elaewhere in the future.”

Helpful Report

Posted 5 years ago

“They are very slow with returns, probably because so many items are returned. Many clothes on sale are a exceptionally bad fit even new items are not as good as they use to be I do not purchase as many clothes from them because the fit keeps changing, especially trousers. Courier is always late or does not show up at all even though I paid for unlimited delivery will not be paying for next year.”

Helpful Report

Posted 5 years ago

“Excellent service and a large range of clothes”

Helpful Report

Posted 5 years ago

“My favorite clothes. Affordable prices. Great quality.”

Helpful Report

Posted 5 years ago

“Been in the shop ten minutes on Saturday afternoon can’t find an assistant in men’s women’s or kids. All cash desks deserted appalling staffing”

Helpful Report

Posted 5 years ago

“Poor poor service Paid for a few items online, returned them back to store and they said the money would be back in my account within 3-5 days! 7 days later no refund- contacted next Live chat agent as slow as a mouse at replying then told me they refund the money back to my next pay account as that’s there terms and conditions! Pardon! I paid by bank card and not by next pay so why put me in credit on account but not give me my money back Ask for a manager told they will check been on hold 15 mins on chat! Absolute shambles”

Helpful Report

Posted 5 years ago

“We recently purchased a Sofa from Next (order number 24644293) and have been absolutely appalled by the level of service we have received. My girlfriend and I decided to purchase from Next over other competitors as we believed they were a respectable company, however I wish we went elsewhere. The sofa had a 9 week estimated delivery which we were fine with, however it ended up being delivered 12 weeks later. We were sent a letter through the post a day before the 9 week delivery date, to say there had been a delay and were told it will be with ourselves a week later. A week later arrived and we rang to see where it was, however the sofa apparently failed its quality check and would be delayed a further 2 weeks. When the sofa was finally delivered, there were not enough legs packed and therefore the delivery men could not install our sofa, which is a coincidence on the basis it passed its quality check. Instead we had to wait for more legs to be delivered and install the legs ourselves. We were guaranteed by one of the managers that we would receive a large financial adjustment for the inconvenience, however we have only received £50 as an apology....3% of our total order value! I cannot believe a reputable company like Next is able to get away with treating customers like this. I would strongly advise customers to stay well clear of purchasing furniture from Next.”

Helpful Report

Posted 5 years ago

“We recently purchased a Sofa from Next (order number 24644293) and have been absolutely appalled by the level of service we have received. My girlfriend and I decided to purchase from Next over other competitors as we believed they were a respectable company, however I wish we went elsewhere. The sofa had a 9 week estimated delivery which we were fine with, however it ended up being delivered 12 weeks later. We were sent a letter through the post a day before the 9 week delivery date, to say there had been a delay and were told it will be with ourselves a week later. A week later arrived and we rang to see where it was, however the sofa apparently failed its quality check and would be delayed a further 2 weeks. When the sofa was finally delivered, there were not enough legs packed and therefore the delivery men could not install our sofa, which is a coincidence on the basis it passed its quality check. Instead we had to wait for more legs to be delivered and install the legs ourselves. We were guaranteed by one of the managers that we would receive a large financial adjustment for the inconvenience, however we have only received £50 as an apology....3% of our total order value! I cannot believe a reputable company like Next is able to get away with treating customers like this. I would strongly advise customers to stay well clear of purchasing furniture from Next.”

Helpful Report

Posted 5 years ago

“I made an on-line click and collect purchase from Next in Church Street Liverpool a straight forward and easy process! I collected my order a Gorgeous faux Sheepskin aviator jacket to-day Sunday 15th September 2019. I was advised by the very friendly/helpful assistant (with whom I returned an unwanted item to without any fuss), that I would have to go to the next floor to collect my parcel. I told her that I was concerned because I can't use descending escalators so she very precisely directed me to the lifts and reassured me that everything would be ok. When I arrived at the next floor the lady on the Customer Services desk was also very friendly and helpful. Your staff and your clothes etc. are a credit to your store, the staff deserve to be recognised for their Excellent Customer Service!! Many thanks.”

Helpful Report

Posted 5 years ago

“My daughters shoes were faulty but they would not accept them back as I did not have the receipt. As I wasn’t planning on returning them we didn’t keep it and sadly for once I paid cash. I now have a faulty pair of shoes and have wasted £18. Their returns policy is the worst I have ever heard of”

Helpful Report

Posted 5 years ago

“Too long waiting! 25 minutes to pick up one item! Really??? Boiling hot because of all the glass! One member of staff! Terrible! Four people behind me! I’m still waiting now”

Helpful Report

Posted 5 years ago

“If I could leave zero stars - I would. I ordered a leather suite, in store May 2018. There was a 12 week delivery period. One week before delivery, Next phoned to tell me they no longer used the supplier so my order was no longer available (note. The suite is still able to be purchased though!) I was given the offer of a different suite online. Sadly, I chose the Stratus, a double settee, a right hand chaise and a snuggle seat. They were delivered in August. In September our first technician visit - a manufacturing fault in the chaise causing the armrest to become hard and leaning on wood while the back rest had lowered. A replacement was delivered in late September. In November another technician this time for the double settee, Pigment lifting along seam in centre of seats, another settee replacement delivered in December. In January another technician visit, because of new chaise sofa - no manufacturing fault but backrest is lowered and to be expected after 2-3 years.... it’s 4 months old at this time. August 4th technician visit, armrest is like leaning on wood, no back support and he states it’s not fit for the purpose, cardboard internal supports have broken (cardboard!!) and backrest had lowered significantly which is expected over time - the settee is now 10 months old. Replacement parts will be fitted.... in NOVEMBER! I want my money back, as per Next refund policy if item is not fit for the purpose, it’s not. It’s shoddily manufactured, uncomfortable, 4 technician visits in 10 months, family disruption, my time disrupted, not just for technicians but for pick up and deliveries. 2 replacement settees and 1 internal repair. How long before next technician has to come? My guess is a month. Customer Service is “so sorry there’s nothing we can do”. £3750 down the toilet. Don’t buy a suite from Next.”

Helpful Report

Posted 5 years ago

“The quality of the furniture is very poor and follow up customer service virtually non existent unless you are prepared to spend hours calling them. I have been offered what amounts to £15.00 as compensation following a catalogue of errors and poor quality ptoduct deemed not fit for purpose by Next's own engineers.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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