“Do not take the risk to deal with Nike on delivery. After 45 days of placing the an order and they collected my money and after 4 times of contacting them they are not able to confirm when will my order will be delivered”
“Missing items using home delivery service, subcontracted to DPD.
How can you advise customer to use Post Office delivery if you want to ensure good are not stolen in transit?
Cleary a known issue of theft! Awful customer service.”
“Bought trainers on 20th December. Delivery stated would arrive on 22nd. Its now 23rd and according to the tracking they haven't been collected by the courier yet. I don't have the means to go out and buy another pair for my grandsons Christmas present so have no idea what to do. Customer support promised me they would arrive in time. So basically he just lied to me . Absolutely abysmal service and as made me feel terrible that a gift I promised he won't get. They had no problem taking my money but provided nothing. I doubt a giant company like them could give a sh#t about what they've done though”
“My son LOVES him some Nikes. Waiting patiently online 950 am and then 10 am hits and in a matter of 20 seconds Kobe’s are gone. My payment for purchase was pending and pending and pending then pops up you don’t get them. WTH. So all these other shoes companies get first buy and now I had to pay twice the price for them. As a single mom my son will be changing his taste in Nike to another brand. Literally when the button on SNKRS went to purchase I hit the button and still didn’t get them. I’m really disappointed in what I had to pay for these shoes. I should have three pairs for what I had to pay for. I’m sure Nike is sitting big and happy $$$$$$$$”
“They support the illegal occupation of Palestine with their profits , and the genocide of 25000 innocent men women and children, have left 25000 orphans , hundreds of life changing amputations and 2 million people displaced and witholdimg water food and medical aid which is a war crime”
“I'm so glad I bought these shoes! They are the most comfortable shoes I've ever worn. I wore them for a long day of walking around the city and my feet never hurt. They also looked great. I would highly recommend these shoes to anyone.”
“Brilliant company always put customers first , great products good quality great design specially for tall people, they don’t just have clothes for sport but also for every day activities so comfortable so so so much better than adidas, and a brilliant customer service”
“I am so disappointed of Nike . The Customer service is getting worst and worst ! I bought a pair of dunk low , their courier EVri stole my parcel. Nike decided to give me a 15% « compensation « discount that I can’t even use on this order again. This is not the first time
That EVri steal or deliver me a parcel that is damaged.This is ridiculous, nike does nothing! I write everywhere so that people will know how they are !”
“Buying on line a pair of shoes was the worst mystake , I was charged for items that were out of stock and when I got my money back as online credit and tried to use it , I was charged the full amount again .
Customer service horrible they just adviced me to go ahead and use my card again although they admitted that there was technical issue from the site .”
“Nike is absolutely trash and they should be ashamed of how they conduct business. This is the second time I have ordered shoes and clothes and not even half my order shows up. I ordered 4 pairs of shoes, 2 shirts, 2 sweatshirts, shorts and sweatpants. And 3 things came....everything has been out of stock but yet the website continues to let you order??? It's been over a month!!! Then you call in and they say we'll we are out of stock would you like a refund well what else would I like you to do with my money?? I literally hope this company goes out of business”
“Hi I had a terrible experience today I went for shopping in west London Shepherd’s Bush Nike store , bad customer service by Laura and seem she was the store manager . I went with my family to buy some new shoes she was treble zero communication not happy face . I hope Nike company supervises . She make people feel bad experience instead of having happy times in Nike store . Unfortunately I have to give 1 star customer service at the time :(”
