Nordstrom Reviews

1.6 Rating 197 Reviews

13 %

of reviewers recommend Nordstrom

1.6

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

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Customer Service

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Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How do I contact Nordstrom?

Helpful Report

(3 months ago)

You can contact Nordstrom by Telephone, Live Chat and Email.

Helpful Report

(3 months ago)

76.67%

Industry Average

“ Awesome service at Irvine Spectrum Nordstrom. ”

- mckeefery

“ When my order didn't arrive instead of giving me the runaround she asked if I would like a replacement or refund. The customer service rep kept it short sweet and to the point, I have had SOOOOOO many negative experiences when a shipping company miss delivers I was not expecting this to be any different. (The woman who helped me was Nakeyda Y.) I am going to be going out of my way to shop at Nordstroms this Christmas. ”

- Halli

“ Nordstrom is always easy to work with as far as exchanges go, I typically purchase shoes from them on-line and if for some reason the fit/size is not perfect they will exchange them in store or via return shipment. Their customer service is wonderful most of the time. I love the options and quality that is offered at Nordstrom, I am a shopper for life! ”

- Lafeen, Lindsay

Nordstrom Reviews

Customer Service - Good