Nordstrom Reviews

1.6 Rating 197 Reviews

13 %

of reviewers recommend Nordstrom

1.6

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

How is Nordstrom returns process?

Customer Service

How can I contact Nordstrom? How quickly does Nordstrom resolve customer queries?

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Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How is Nordstrom returns process?

Helpful Report

(3 months ago)

Greater than 100% of reviewers feedback is Nordstrom returns process could be better.

Helpful Report

(3 months ago)

0.00%

Industry Average

“ I have been buying through Nordstrom for many years. I have never had problems with returns. However the last two returns that I sent back were never received thus no refund. I lost $300.00 by this return not refunded to me. I am canceling my Nordstrom card. ”

- Marlene

“ Used to be amazing customer service lots of friendly staff but lately it’s gone downhill . Was treated horribly by Footwear Manager and Staff ( not all ) in regards to a return . Misleading stating that there is no time limit in returns . Used to be my favourite place to shop ... I guess Covid Pandemic has changed things my guess ???! ”

- Not Applicable

“ Even though the other returns that I proved were returned were credited, they won't take my word that I returned the item or do their own research in the system to see the tracking information. ”

- Amanda

Nordstrom Reviews

Returns - Difficult