Login
Start Free Trial Are you a business?? Click Here

Nordstrom Reviews

1.6 Rating 197 Reviews
13 %
of reviewers recommend Nordstrom
Company Reviews Questions Metrics Info
1.6
Based on 197 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Nordstrom deliver? How long does Nordstrom take to deliver? Does Nordstrom deliver on time? How is accuracy and good condition of items delivered by Nordstrom?

Returns

How is Nordstrom returns process?

Customer Service

How can I contact Nordstrom? How quickly does Nordstrom resolve customer queries?
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Nordstrom.
Read Nordstrom Reviews
Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

How quickly does Nordstrom resolve customer queries?
Helpful Report
(3 months ago)
Greater than 32% of reviewers feedback is Nordstrom resolves customer queries within an hour.
Helpful Report
(3 months ago)
B

Customer Service - Good

76.67%
Industry Average
“ They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding. ”
- Dana
“ Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you! ”
- Jean M.
“ Long time customer. Tops for quality and unbelievable service. I even read the book the Nordstrom way to teach our teams how to do it right. Retail is about performance so if you don't outdo other brands your gone. Capitalism at its best. For those that are naysayers pay no mind, keep focused on what you do best, selling great products and providing outstanding service. I'm not going anywhere! ”
- Anonymous
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request