Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience is very similar to others. Ordered my puppy a coat 18th Feb, I was fobbed off for 4 weeks and then I asked the order be cancelled. Then I got despatch confirmation. I received the coat but by then I'd already ordered elsewhere and he'd grown! I returned the item which they received tracked on 29th March. I am still chasing refund. I've chased on a regular basis at least twice a week, I'm now attempting every day but nothing. I cannot claim money back via Amazon pay as the 3 months has literally just passed since the order date. As it took so long to get here and at first I thought their replies were genuine. DEFINITELY DO NOT ORDER FROM THEM, IF YOU DO USE PAYPAL TO RESOLVE YOUR REFUND ISSUE.”

Helpful Report

Posted 3 years ago

“Same experience as most people. I ordered a dog bed on 5th April which was never delivered. Very "nice customer service person" said apologies but my item unexpectedly out of stock. After 3 weeks I asked them to cancel and refund which they promised to do within 7 to 10 days. The refund never appeared and I ended up involving my bank to retrieve the money. They take your money without the item being in stock. Reviews on their own site show 5 stars but other review sites show poor service.”

Helpful Report

Posted 3 years ago

“Lovely looking wet weather dog coat for my cocker spaniel but that’s all. Quality of manufacture very poor and after 3 walks the stitching all came apart. I was promised a replacement but after many excuses I gave up after 5 months of waiting. Then promised full refund but after again many excuses and 2 months later still no refund. My patience has now run out and I am looking at the small claims court to get my money back. Avoid this company”

Not In The Dog House 1 star review on 27th May 2021

Helpful Report

Posted 3 years ago

“DO NOT USE !!!!! I waited for stock to arrive (dog coat) even though it said delivery in 2 days .... it was them too big so I sent it back immediately and now I am still waiting and I returned this coat that I ordered in March and still no refund . The exchange of e mail is comical, "our systems cannot process" 'we are having system problems', ' it will be with you in 3-5 working days '. THEY TELL LIES DO NOT USE !!!”

Helpful Report

Posted 3 years ago

“Completely agree with what other people have put on this site. They delibrately sell out of stock items and then take an age to refund you the money. I had to claim my money back via Paypal. Completely dishonest and unethical company. DO NOT USE!!!!!!!”

Helpful Report

Posted 3 years ago

“This company are completely dishonest. I ordered an item on 22nd April, I did think when ordering it was strange that there was no timescale anywhere about delivery, so expected it may appear when the transaction went through, which it didn't. I immediately messaged the company to ask the how long the order would take, got a reply two days later advising it was out of stock, they are selling out of stock items and not making that clear at point of sale. I asked for the order to be cancelled as needed the item urgently and ordered elsewhere on same day, received the next day, got a reply days later yo advising order was cancelled and refund would be issued. After the timescale passed for the refund, I messaged to advise the refund had not been received, this has been going on for a month now, I am told a timescale which passes, they apologise, give a new timescale, which then passes, so I chase again. This company is completely dishonest and untrustworthy. To summarise, 1. THEY SELL OUT OF STOCK ITEMS. 2. THEY DELIBERATELY GIVE NO TIMESCALE FOR ORDERS. 3. THEY LIE ABOUT REFUND TIMESCALES. 4. BASED ON MY EXPERIENCE THEY HAVE ZERO ETHICS. Hands down the worst retailer I have ever used, DO NOT USE! Order no. 3000089046”

Helpful Report

Posted 3 years ago

“Ordered and paid for an item 8th April . Didn’t arrive. Chased them to be told out of stock but would be in stock in the next week. Didn’t arrive. Requested a refund and told it was “being processed “ . This was about 14 days ago . Chased them again 4 days ago and told it was “ being processed and would be dealt with as a matter of urgency “ . Now taking this to trading standards . Tried to phone but on answer phone . This appears to be the case with many of the other reviews , no product and no refund . Dreadful service, avoid this company .”

Helpful Report

Posted 3 years ago

“I would never use this company again ! Ordered a dog pen in plenty of time for our puppy. After a week no sign of it so contacted them, told sorry its out of stock so I waited & waited but nothing ! Cancelled my order & after many attempts to get a refund all they said is we are dealing with it, it will be in your account by end of the week. This went on for weeks ! I'd had enough so raised a dispute with my bank to claim the money back on my behalf. Absolute nightmare, avoid them !!!!!!”

Helpful Report

Posted 3 years ago

“very bad customer service didn't dispatch my dog food so I cancelled and I am still waiting over a month for refund..despite emailing every week fobbed off every time”

Helpful Report

Posted 3 years ago

“Avoid - no product since early March. No sign of refund despite numerous emails. Keeps blaming ‘working from home’ very poor service.”

Helpful Report

Posted 3 years ago

“As complaints shown on reviews, I ordered a dog harness on the 13th April. Money was taken straight from my account and as of 5th May no harness and no refund. I cancelled the order on 21/4/21 when told it was out of stock and I required refund. Chasing refund yesterday 4/5/21 was told problem with new accounts system. I would NOT RECOMMEND this company and from other reviews I am not alone with this problem. Am now going to have to take legal action to get my refund.”

Helpful Report

Posted 3 years ago

“Ordered 2 harnesses 29th March 21, chased up order to be told out of stock, chased up order a second time still out of stock, wait another week or so, chased up again to be told they’ll send me some treats and a £5 voucher, told them I would like a refund not treats or the voucher, as they still couldn’t give me a delivery date. Despite 20 emails they still haven’t refunded my £80.26p. I messaged who I believe is the owner on FB (after checking Companies House), and my message has been ignored. I ADVISE DO NOT USE THIS COMPANY - others have said they’re owed money and have been waiting ages. I do not rate this company at all. By the way, Emails are monitored by Zendesk, so don’t expect a NOT IN THE DOG HOUSE employee to reply.”

Helpful Report

Posted 3 years ago

“Same as Livia Judit Zolnay below. Item out of stock, promising refund 7-10 days. I paid on Paypal, will have a start a claim. Has anyone else done this? They have no 'phone no & their facebook & instagram pages have been set so no no-one can make a comment!”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews