Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Npower put a default on my credit file whilst my account was incorrectly billed, this saga has now on for 4 years and has affected my ability to obtain a mortgage and other products, I would avoid npower at all costs, my npower complaint has never been dealt with, please see my full story on my website www.npowercomplaints.uk Npower are not allowed to report on disputed accounts.”

Helpful Report

Posted 8 years ago

“Everything went wrong , getting bills from last property , over 4 months ago , paid bill which they reqested”

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Posted 8 years ago

“Any problem you have with them, take it to the ombudsman! The company has been fined millions for their bad practices already. Staff lack training. Kept giving the wrong values to me when I was asking how much I owe. I.T. issues are a definite reason behind this. Last but not least, they deliberately reduced my payments and presented me with bills that were showing how I was paying less and how I started owing them more. They had no excuses when I asked.”

Helpful Report

Posted 8 years ago

“I renewed my account last year as they had the cheapest tariff. I had a shortfall at the time about £45.00 I think and was assured that the new lower payment included this shortfall. When I read my new statement today I found that I had used 16% less electricity but still had a £44.00 shortfall and So their figures dont add up. I went on to the chatline and after clearing security including my date of birth showing I was 62. I was asked if I wanted to give the name and telephone number of another contact in case of an emergency and did I have someone else who could take the readings for me! Who the hell do N power think they are! The operative did not understand my reply that I was 62 could still read and did not need a carer, so repeated the offending questions! I still didn't get a satisfactory answer about the shortfall and the reduction in usage. So after I refused to sign up for another 12 months He signed off. Needless to say ill be looking for another Electricity supplier”

Helpful Report

Posted 8 years ago

“HIGH COURT PROCEEDINGS AGAINST NPOWER LIMITED NPower blocked my switch to OVO no less than 7 times even though the Energy Ombudsman upheld all of my complaints which included "Not blocking my transfer to OVO Energy" I then put Npower on legal notice of my intention to seek a High Court Injunction, needless to say Npower ignored the legal notice. Having then filed an Application, Affidavit and Exhibits for an Interim Injunction at the Swindon High Court the the matter has now been set down for a hearing on the 26th September 2016 at Swindon Combined Courts, Npower has now been served with the above legal papers. My advice is to keep well away from Npower as they are, for very obvious reasons bottom of all the ratings whilst OVO Energy is at the top!”

Helpful Report

Posted 8 years ago

“Set up to transfer To NPower as a dual fuel supplier around the 10th of August but by the 31st August the account progress logo hadn't moved so I called their customer service. Spoke to a perfectly nice advisor who told me the account application had frozen (technical error at their end) and she would sort it within 24hrs and let me know what was happening. Not a total surprise but no call and the logo still showed no movement. A live chat log in on the 3rd and entered into a conversation only for the customer service person to disconnects the conversation. I then completed a complaint straight away (and received acknowledgement) but no update and no account movement. Just called again to cancel order. What a shower !!”

Helpful Report

Posted 8 years ago

“Unhelpful staff. Appointment to fit smart meter incorrectly logged so I waited in for their long time slot & no one came. Missed important meeting had to cancel other things. This was their third shoddy attempt. Also conflicting bills not very competitive tariff. Incorrect meter readings. Not at all helpful when ring. This a shared experience with other friends who've had power. They must be one of worst companies I've dealt with. Deserve to loose any right o provide public with power.”

Helpful Report

Posted 8 years ago

“Had on going complaint since 2015 with erratic bills, then no bills then they suspended account in june saying I had 2 meters! Then after 11 months, of many emails and phone calls, the ombudsman finally resolved my complaint and I OWE Npower £1900, the cherry on the cake was finding out in August that they have closed my account and passed it to another provider without my knowledge! very very poor.”

Helpful Report

Posted 8 years ago

“They get 2 stars instead of 1 purely because the tariff is competitive and the lady I just spoke to with my complaint was polite. But otherwise my experience with them has been very frustrating. I called to change my tariff on 03/08. When I checked my account today, 01/09, no changes had been actioned and my monthly direct debit has gone through today at the old higher amount. I will now have to check my account again after 5 working days to ensure the changes have been made, and backdated, and that they have reimbursed the difference between what has been taken by DD and what should have been taken. I will also have to check that no termination fee has been taken. I was told on 04/08 that a termination fee would not be charged as I was not changing supplier, just the tariff. Today I was told that the fee would apply, so I had to argue that one through. It's a hassle I can do without. And it's not the first time, this all happened the last time I switched tariffs with them as well.”

Helpful Report

Posted 8 years ago

“After a year and a half of trying to resolve a bill discrepancy, I finally gave in to Npower and paid an incorrect bill. I asked for the situation to be escalated, which they never did - They took the wrong meter reading for a different house and tried to charge me for nearly three times the amount we eventually settled on! How do you make such a colossal mistake like that? After approximately 30 calls (which I had to make to them) and generic, threatening letters in the post, I finally had to give in due to their incompetence. They are the worst, most revolting company I have ever had the displeasure to be involved with. I will never ever use them again and I cannot stress enough for anyone reading this, to take your custom elsewhere. I'm now using Spark who are fantastic all round.”

Helpful Report

Posted 8 years ago

“In process of switching to npower and they have cocked it up. Now being billed by two suppliers when the idea is to save money. Now with one company for electricity and another for gas so dual fuel discount gone and two direct debits being taken from my account. Had to cancel both so who knows whats next. Total balls up so far.”

Helpful Report

Posted 8 years ago

“Long hold times, messed up billing, unaddressed complaints, indifferent staff. It's actually educated me in a new level of crap customer service that I previously believed was simply unachievable.”

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Posted 8 years ago

“Worst company ever! Poor customer service and their billing system is rubbish. They constantly make mistakes and the customer will be left to pay for their crap service! Changed supplier in April and they still harass me every month.”

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Posted 8 years ago

“Sent the wrong bill amount 5 times. Given a rebate of £39.38 as a good will gesture...........however obviously no one in N Power made any record of this! Been sent 3 bills for the £39.38 including a disconnection notice!! Still on going as off July 13th! (commenced back in February)”

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Posted 8 years ago

“Apalling customer service. Worst company I have ever dealt with. I have been left with a dangerous gas meter and a massive unexplained bill. No reply to complaints. Will be changing supplier as soon as this mess is sorted out.”

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Posted 8 years ago

“Crap customer service from march to date (July). After recieving 16 wrong bills and making countless phone calls i decided to ring Paul Coffey CEO & was appointed a service manager who agreed the customer service was appalling and sorted the bill with the correct bill of £29 not £104. Some other customer service manager decided as a good will gesture to nil the bill and close the complaint. I dont think so!!! Rung and had complaint reopened and recieved 5 letters and another bill of £29 despite this bill being nilled. Anyway they sent me a leaflet about there customer standard and from January 2016 they pay £30 compo if they dont correct whats went wrong. I called 7 times before CEO office sorted it so thats 7 calls x£30 is £210. So i called and explained this but my allocated complaints manager can only make this decision, so its another call to CEO office on Monday to get the ball rolling again....lol...Always fight for compo as they have agreed this with ofgem after being fined £26m for crap customer service in Dec 2015... I will find out on Monday when i call Paul Coffeys office about my £210.”

Helpful Report

Posted 8 years ago

“Still owed £138for electric, Left company in March it's now July still unable to get my money back ,But they managed to take £15 from my account for gas ? Leave company is rubbish ,Good luck with getting any money owed .”

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Posted 8 years ago

“Disgusting device completely constantly making errors with payments direct debits .”

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Posted 8 years ago

“any good reviews on here are fake! we contacted npower to see if they ran our Gas, they said no even though we were paying them for our electric. then we had three big guys show up during the middle of the day that decided to slap the meter on while i was on the phone with Npower. spoke to 3 different people who all had different things to say. the guys then left not connecting our gas and have left us in the house without gas til thursday. There are children in the house which they couldn't care less about! then after another hour on the phone they charged us £76 to get someone to come out and supply us gas.... will be taking this a lot further! my advice is DO NOT USE Npower!”

Helpful Report

Posted 8 years ago

“re; alan goddard . spoke to alan today 3/6/16, who was so helpful regarding my mothers account because previously the lady i spoke to did not give me the right service. within 5 minutes he amended everything that should have been done before. thankyou alan.”

Helpful Report

Posted 8 years ago

Npower is rated 1.1 based on 393 reviews