Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

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“Absolutely rubbish company!!! If you need them on emergency situation you need to ensure you have 8hours so that they look at your issues. Will continue promise you things they cannot provide you with. Will charge for things you have not used. Waste of time and money!!!!”

Helpful Report

Posted 4 years ago

“Npower select is horrendous, so far I have been on the phone for 1hour 25 mins and I'm still number 10 in the queue. I joined in march 2020 but haven't been able to start an online account and its October 2020.”

Helpful Report

Posted 4 years ago

“NPower are a failing business from a customer service point of view. My elderly relative received a communication from them to say she was over £400 in credit, however when she gave her meter reading the credit amount disappeared. When I spoke to them on her behalf, I wasn't satisfied with the explanation for the billing and credit amounts. The person on the end of the phone was nice enough but there seems to be a marketing / business strategy problem in communicating the 6 month billing account that my mother in law was on. In my opinion, the account was not fair, they communicated a huge credit at the beginning of the period which was misleading especially for pensioners on low income. Poor customer service and poor marketing and communication. Don't waste your time, there are plenty of better suppliers to chose from. In my relative's words "They are without doubt the worst company ever to deal with!"”

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Posted 4 years ago

“Absolute rubbish, please be aware of those rude people. Worst supplier I have ever been using.”

Helpful Report

Posted 4 years ago

“Dreadful company. Been having trouble with them for 12 months. Estimating bills wrongly. Bllling me for gas when the meter was shut off in an empty property.Thought I had settled this in January then it starts again in June.Closed the account in June.Guess what another demand for £30 appeared threatening to bill me for debt collectors and warrants for access. I don’t live at the property. There has been a new tenant since April I am no longer a customer of theres and haven’t been for months. Yet they are demanding payment for gas I haven’t used from an address I do not live at. Try to phone and you wait for an eternity. Phoned and requested a call back. Call back came and the call was dumped. They are now owned by Eon who are not much better I have made an official complaint. I expect to be fobbed off as usual Avoid this company.”

Helpful Report

Posted 4 years ago

“Consistently incompetent and made it so difficult for me to stop an unnecessary supply to my garage, as I could no longer own a car due to heart condition. Kept sending me bills, even though no electricity used and would not let me stop supply. I would never recommend this company to anyone. They said they could remove the meter but I would have to wait outside the garage for the engineer to come and gave me a 4 hour window. I asked if the engineer could ring when he arrived as the garage is over a 100 metres from my house. They said that it wasn’t possible and I would have to wait outside. The stress made my heart condition worse. In the end I said that I was moving so could they stop the supply. They kept sending me bills telling me how much I owed them, I would pay it as it became too stressful to argue, but a couple of weeks later they would send me another one. They then said the supply had ended, but I have now received a bill to the ‘new occupier’ for nearly £30.00, even though no electricity is being used and I don’t want the supply. There doesn’t seem to be any escape. It continues to be an ongoing nightmare. I have not been able to work due to high risk of covid and do not need these unnecessary bills, but no matter how long I wait on the phone to explain my situation, there is never any solution. I would give a ‘0’ star if I could!”

Helpful Report

Posted 4 years ago

“Received letter from NPower saying they are moving over to EON - bad T's & C). "Lisa" said she was being made redundant & spent 30 mins COLLECTING DATA (asked could she go into my data file) - so I proceeded to make up stories. Asked how I thought Boris Johnson was doing. Yes Lisa enhanced redundancy.”

Helpful Report

Posted 4 years ago

“Closed my account without telling me only found out when I tried to send meter readings apparently the have opened a new account unable to log into technical support hung up on me”

Helpful Report

Posted 4 years ago

“Faulty meter started giving high reading, over 2 weeks but no one come out/most readings estimated by them, help themselves to my credit£254 etc, etc, it goes on and on . They are the biggest lies, some nut job called David Veart”

Helpful Report

Posted 4 years ago

“DO NOT TRUST THIS COMPANY THEY HAVE RUINED MY LIFE THE REASON ? I WAS A FULL TIME CARER FOR TERMINALLY ILL MOTHER HAD TO MOVE HOME i CALLED TO PAY MY INVOICE THEY ADVISED I WAS DUE A FUEL ALLOWANCE DO NOT PAY - THEY HAD MY INFO YET SOLD MT DEBT WITH NO FORWARDING ADDRESS - FINALLY THEY DEFAULTED MY ACCOUNT RUINED MY PERFECT CREDIT SCORE HENCE RUINED MY FUTURE IN MOVING ON THAT IS WHY THEY HAVE WORST RATINGS FOR CUSTOMER SERVICE DO NOT TRUST THEM THEY DO NOT CARE”

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Posted 4 years ago

“If I could give a 0 Rating I would. PLEASE STAY AWAY FROM THIS COMPANY. FOR YOUR OWN SANITY PLEASE STAY WELL AWAY. I remember reading these reviews last year and was very worried, but stupid me, listened to the Dishonest staff & got roped into a deal that was in fact not the deal I thought it was. I was told that my payments would not significantly increase and if they did, they’d give me plenty of warning. When I received an email to say that my monthly DD has increased to £94 I called NPower straight away to find out what the hell was happening. I live in a one bed flat on my own and so was shocked to see such an increase and also was told my payments were fixed. After numerous telephone conversations with rude and very disrespectful staff, Every ally having to step by step instruct the agent on the phone on how to log a formal complaint, I was basically told that there should have been a mid year review, that they will not listen to my initial phone calls when I was sold the tariff and that they can do nothing about the monthly payments. Oh and told me I was in debt with them! This company won’t listen to a thing you say. They lied to me from the beginning & then think they can just apologise and that will be the end of it. They seem to not like logging official complaints too. When you do eventually get to log one after spending 3-5 hours on the phone. You will get a manager calling you to say they’ll add £10 credit. They also won’t tell you that the complaint regarding the miss-sell of the tariff was closed and so you have to then fight to get another one logged. The complaint handler will call you and say that there is nothing they can really do and try and fob you off. I was also told to call back with new metre readings to see what they can do and when I called back they said nothing because I had complained. Honestly I don’t understand how in 2020 in these highly regulated industry a company can get away with this sort of conduct. An independent government investigation really needs to be done on NPower as they cannot surely get away with this. If I went and took more money from someone’s bank account but told them initially that I’d only take a certain amount. I’d be done for a criminal offence. This is the same and just astounding how they are getting away with this.”

Helpful Report

Posted 4 years ago

“Looks like I am not the only one who's had lousy, contradictory, and inefficient Service from nPower. Yes, they have had Covid to mess with their operation, and staff have had to work from home, and the office in Hull was shut. However, believe me, complaining gets you nowhere with this company and even when you make if an 'Official' complaint you may well end up as I have with a totally inept 'Decison' which just reinforces my dissatisfaction with them. Most staff one talks to are very pleasant and claim to be trying to help, but one person tells you one thing and the next tells a different tale. Utter inefficiency is how I would describe my experience with them and I CANNOT recommend that you consider them whatever the prices.”

Helpful Report

Posted 4 years ago

“Incompetent systems for accounts I have now presented this company with entirely accurate self-read meter readings 3 times. They continue to send the same estimated bill, which is inaccurate by about £158. They have not actually carried out their legal obligation to read the meter themselves (about every 2 years), since by their own admission the last readings they did were about 9 years ago. Stunning incompetence.”

Helpful Report

Posted 4 years ago

“Takes ages to talk to anyone on the phone. When you do get through it is difficult to understand the person (May be asian) The person I spoke to gave me the impression he didn't care a jot about what I was saying and struggled to answer my questions. Poor impression of the company has made up my mind to leave. The company owe me money as I am in credit due to the incorrect estimate (By them) and instead of correcting this by making a repayment to me they have reduced my payment to £11/ month. They will also undated my tariff in July but if I choose the cheapest tariff I have to pay £60 cancellation fee to get out.There should never be a cancellation fee to end a term agreed between a customer and supplier as long as the customer has done nothing wrong.”

Helpful Report

Posted 4 years ago

“After almost 12 years with NPOWER , I recently changed to a cheaper supplier. With both companies I signed up to Gas & Electric on a standing order. The new company are able to save me £300 this year. I’ve just received NPOWER final bill. They have charged me £204.60 cancelation charge. So much for loyalty. 😡😡”

Helpful Report

Posted 4 years ago

“I am shocked that n power as a large company,are not giving their customers time to pay their bills (most companies are understanding considering the pandemic,people losing their lives,jobs,not having a full wage coming in)instead having "pastdue "harrassing good folk who are just trying their best and charging an extra £14.72 to our account.should be ashamed”

Helpful Report

Posted 4 years ago

“If only I could give minus 1 star. Horrific customer service at an expensive rate. All I want to do now is leave and go to another supplier and they're even making a mess of that. I cannot wait to get away from them.”

Helpful Report

Posted 4 years ago

“just tried yet again to get thru to query an inflated last bill-estimated! altho we had a smart meter installed by them! creepy voice says wait right there - clicking noises then phone dead. This is why we moved to Octopus, NP famous dreadful service with rude abrupt automaton like call handlers. Beware the smart meter folks! Which? put NP next to bottom of 30 firms. Worst firm ever, do some research, avoid avoid avoid.”

Helpful Report

Posted 4 years ago

“The worst customer service on the planet. HUGE price increases during COVID 19 with a take or leave attitude You just get passed around until you get exhausted and give up. They will even put the phone down on you. How this company is still trading is a miracle Please stay well clear, they are the absolute worst.”

Helpful Report

Posted 4 years ago

“The worst customer care ever!!”

Helpful Report

Posted 4 years ago

Npower is rated 1.1 based on 393 reviews