Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with N power 10+ years, Dual Fuel and October 2013 I moved house and took NPower with me. Have been receiving electric bills no problem but 17 months later not received gas bill as problem with computer!! Not to worry they said you are top of queue now(Nov 2014) it will be sorted and we will compensate you plus back billing will come into it! Its now February 2015 and still no bill have been in touch with Ombudsman - total waste of time as they cant do anything as they are aware of issue with Npower so I don't know who to turn too! Even if I leave Npower been told it wont generate a bill so what do I do - hang on and wait and get compo but possibly lose out on cheaper competition or say enough is enough, leave and keep waiting for bill to eventually arrive? Meanwhile im £600 in credit with them !! Never had a problem with them before this and would recommend them but can honestly say would not dare recommend now!”

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Posted 9 years ago

“NPOWER ARE APPALLING ,THE SERVICE IS TERRIBLE, THEIR ENGINEERS WHEN THEY TURN UP, TURN UP WITHOUT THE PARTS,THEY DON'T KNOW WHAT THEY ARE DOING. THE COMPANY IS AN ABSOLUTE JOKE,I WOULDN'T STAY WITH THEM ,EVEN IF THEY CHARGED NOTHING FOR THE COVER. MR C S”

Helpful Report

Posted 9 years ago

“Long waiting times to reach the team. Many different teams, not talking to each other causing problems. Gas meter inspection- Got a letter from them to book one. booked one and assumed it was done. one week later threatening email advising to charge me 150 pounds if I don't book this. phoned again and booked this. person who took the call could not send a confirmation letter. advised me to call after a weeks time to check if this has gone through because it is done by a third part. called today and I am told I had an inspection done but not sure if this is sufficient. also have another booked for next week. spend over one hour trying sort this out. three other issues like this. I will change next time.”

Helpful Report

Posted 9 years ago

“Appalling customer service. Waiting time over 30 minutes. Will definitely be changing to any other supplier”

Helpful Report

Posted 9 years ago

“Totally useless. Still emailing me regarding a fully paid account closed over a year ago. They do not listen and by any standard of behaviour should not be allowed to trade. I would not recommend them.”

Helpful Report

Posted 9 years ago

“Hopeless, changed to them a month ago and they are incapable of taking a meter read from me either online or by phone, even after 3 attempts over 3 weeks…waste of time…utterly poor company”

Helpful Report

Posted 9 years ago

“Changed to npower recently ever since all ive had to do is to ring to coninuously sort the issues. Recently november 14 gave up to date readings to find they owed me over 500 as i had over paid. Even though im in so much credit they seem to change my dd payments higher after sorting that i requsted some refund not the whole amount. And since november still no refund. After ringing again today 20/01/15 they have no answer why i havent got it wouldnt lodge a complaint.. i mean why cant they just do as they say... instead every phone call i am back to square one and now i have to start a process again get new reading and call back... i know its not a big thing but when you are diasbled and use aids its not easy reaching the meter to read it.. and having to wait till someone can come and do it for me.. and ill most likely have to wait again to get told it will be another month before i get this refund... ive never come across a service so slack and unfair and upsetting... apaulling customer service and i have decided to report and find another provider.. im 67 and never had a problem with other providers and now im in the worst days with health i have issues again and again with npower.. i would not reccommend to anyone and cannot wait to move”

Helpful Report

Posted 9 years ago

“npower is the worst of all fuel companies. It cannot be trusted at all. It has no system. Nobody at npower knows what is going on. It is the most corrupt company to rip off consumers. It should really shut down. British Gas should purchase npower and get rid of it completely. British people will be safe without npower.”

Helpful Report

Posted 9 years ago

“Dangerous, cannot get a response on the phones, over two hours and cut off twice so far. Three months trying to get an engineer to sort problem with meter - now a plumbing contractor is going to condemn my connection”

Helpful Report

Posted 10 years ago

“Been paying for gas and electricity by DD on a fixed rate but they did check actual meter usage and their estimated usage was way off. When changing suppliers was hit with a £500 bill days before Christmas. Thanks Npower, Merry Christmas, would never recommed you to anyone!”

Helpful Report

Posted 10 years ago

“I have been chasing a refund for 3 weeks now and still getting told that this hasn't been processed, it's a complete nightmare getting any answers i have spoken to various people who all say the same thing. I will be cancelling my account and moving elsewhere.”

Helpful Report

Posted 10 years ago

“They don't like refunding you your credit and make allsorts of excuse. These con artists owe me about £300 which is in my credit when I ask them for it, they make ever excuse not to send it to me and can not give me a date for my refund. when I asked them "when will I get my refund ?" their answer is "how long is a piece of string" Please Please Please don't sign up with these morons. YOU WILL REGRET IT.”

Helpful Report

Posted 10 years ago

“I moved home four weeks ago and was told by npower that I had credit of £181. Still waiting for my money dispute telephone calls and being kept waiting on the phone for over half an hour. Their customer service is rubbish so be warned.”

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Posted 10 years ago

“Horrendous!! Nothing but hassle and total Incompetence all accompanied with awful customer care!”

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Posted 10 years ago

“I have recently changed my gas and electricity supplier from NPower as I found them to be totally incompetent. They told me that I owed them £1900 which I knew was incorrect as I had been hospitalised for a month when I was alleged to have used over 1000 units of gas. I queried this and after repeated enquiries, without and result I contacted the Fuel Ombudsman and it was found that far from owing them, I was in credit by £400. Their Back Office and Customer Relations Depertments are totally incompetent and continually blame it on their computer system.Their online accounts are down more often than not. I would not touch them with a barge pole.”

Helpful Report

Posted 10 years ago

“Payed npower over £700 in May to get my account cleared only to be told were now £800 in debt and still owed £164 from May! We have apparently used £400 worth of gas throughout summer even though we cook with electric and our shower is also electric and only our kids use the bath! They're still demanding the money off us even though we have asked for evidence of our usage and for our meter to be checked! As soon as I can leave npower I will be and I would not recommend them to anyone!! You spend ages waiting to speak to someone who isn't helpful at all!”

Helpful Report

Posted 10 years ago

“Con Artists Am with Npower for both my gas and electric and up till February 2014 paid by direct debit for both, but after numerous phone calls did not receive a bill for either for almost 2 years. Then got back dated bills in January 2014 showing I was in credit by over £900 for gas however got another bill in February 2014 stating I owe them over £1200 for gas. I rang was told I hadn't received bill for 2 years and was told they had problems with their system which isn't my problem. Was told that they would send my account to the back office to investigate and someone will be in touch once resolved (28 days max) Since have made numerous calls and keep being told the same thing. No one can explain how I was in credit and then in less than 4 weeks owe them over £1200 for gas all I keep being told is there is something not right with your account (tell me something I don't know) stopped my direct debits in February 2014 as they were going to take out over £300 a month. Still waiting for a reply have also sent emails but no reply. Keep being told my account is on hold till this is investigated but then I get letters threatening to cut me of and have to ring up again just seem to be going in circles. Not the first time this has happened but have had enough switching to British gas. Keep away from this company is all I can say.”

Helpful Report

Posted 10 years ago

“Billed £90 per month for energy (after they said they could save us money if we changed from British Gas). Did not inform us of any debt on the account, but we ended up running up a debt of £800 in a matter of 2 - 3 months! They insist that we pay it all upfront, "no room for negotiations" from the customer service team. Other issues include wait times on hold for 1-2 hours at a time, they never call back when they say they will, and they have no concept of what they are doing to people! We have passed everything over to the Ombudsman and they are still seeking to get an attachment of earnings to pay off the debt that we do not owe! When we asked for all of our paper work to be sent through they charged us £10, and also sent us random private and confidential information belonging to other customers! Utterly shocking, how they still operate is beyond me!”

Helpful Report

Posted 10 years ago

“Npower really need to stop sending me customer service surveys, do they not realise the horrendous responses they'll receive back?!”

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Posted 11 years ago

“NPower literally has the worst customer service imaginable!”

Helpful Report

Posted 11 years ago

Npower is rated 1.1 based on 393 reviews