“STAY FAR AWAY FROM NURX. Was receiving birth control every 3 months by mail. On the 5th order, it became a disaster. Received a message on 1/8/23 informing my prescription was being processed & would ship in a few days. 10 days go by, no prescription mailed. On 1/18/23, I received a message informing account was up for renewal & I needed to update my account w/any changes to my health, insurance, payment, or personal info. My prescription that was in processing on 1/8/23, now showed as “under review by our care team”. I immediately responded, informing no changes had been made to any of my info. Days go by w/no response & no movement on my prescription. Made several attempts to contact this company, by app, phone, Facebook post, & Facebook messenger. On 1/26/23, Nurx contacted me through app to tell me the prescription was ready & asked if I wanted it to be shipped or sent to my local pharmacy. I reply immediately w/name, phone number, & address of my local pharmacy. Nurx responds a day later to confirm my prescription has been sent to my local pharmacy. I call the pharmacy & they inform the med is out of stock & would have to be ordered. On 1/29/23 I go to pharmacy to pickup & they inform I have to pay out of pocket because Nurx sent a duplicate prescription through their digital pharmacy Propel, has mailed it & has already billed my insurance. The request for a renewal and updated information should be dealt with MUCH sooner if this is the kind of delay that happens. It’s no wonder this company cannot dispense life saving meds. This company has grown bigger than what they can handle, do not respond promptly, & do not communicate effectively between one another, in turn providing horrible customer service & care. People should have a way to easily contact a live human being during business hours to handle such matters and/or get a response on the app within hours, not days. As a “medical company” this is simply unacceptable. I have deactivated my account.”
“First year was perfect auto refills came on time 3 month supply at a time. Then the year make hits. I fill out their forms, message them 1 month prior to the year mark so I wouldn’t run out. Was told in a message “you will be contacted to get new year prescription”. Yeah did everything….. 3 months I have gotten 2 single months worth of birth control. Call the pharmacy they send it from across my state they have no record of why Nurx is only sending in single refills at a time. I ask nurx. They tell me it’s my insurance. My insurance has not changed. They even say no we allow 3 month prescriptions of BC that’s what you had been getting for the last year. So I’m still fighting trying to get my prescription sent to my local CVS. They have 1 more week. And if they send me one more message of “sorry for the delay we are busy blah blah” excuses of why they suck I plan to cancel the account and have my doctor send it in for me.”
“The first month was fine, a bit pricey since I have insurance but worth it with the convenience. Then the second month comes around, they raise my price $180 and asks if it”ok” I had 0 insurance changes. When I said no, they canceled my account, my history, and gave me no reply. Mind you then never mentioned anything about a cancellation.This is a life saving daily medication and to simply cancel it a when I have a couple pills left is not only unethical, it’s possibly malpractice.”
“Extremely convenient for a busy and anxiety filled lifestyle. Shipping and medication was free with health insurance. They always make sure I receive my birth control before i finish my pack. Nurx rocks!”
