“Pros: Easier than finding an in-person provider, potentially cheaper. Generally convienient.
Cons: On two occassions they haven't sent my meds and I've needed to reach out to ask why (they needed additional insurance info from me) instead of them reaching out to me to tell me what's going on/what they need. They take a long time to get back to messages, and sometimes I've had to message them twice to get a response. Their STI/STD screenings are more expensive than in person and take much longer to get results.”
“I thought this process would be quicker, however that is NOT my issue. I was asked to pay $20.00 which I thought was for my copayment. So I never spoke with anyone nor did I get the meds. So I asked for a refund. I was told that the money was for a consult and that it is non refundable. Okay because I didn't know this I asked to see this in writing. However no one has been able to provide me with this information. But they keep telling me it's good for a year etc..... When places pull things like this I loss trust”
“First year was perfect auto refills came on time 3 month supply at a time. Then the year make hits. I fill out their forms, message them 1 month prior to the year mark so I wouldn’t run out. Was told in a message “you will be contacted to get new year prescription”. Yeah did everything….. 3 months I have gotten 2 single months worth of birth control. Call the pharmacy they send it from across my state they have no record of why Nurx is only sending in single refills at a time. I ask nurx. They tell me it’s my insurance. My insurance has not changed. They even say no we allow 3 month prescriptions of BC that’s what you had been getting for the last year. So I’m still fighting trying to get my prescription sent to my local CVS. They have 1 more week. And if they send me one more message of “sorry for the delay we are busy blah blah” excuses of why they suck I plan to cancel the account and have my doctor send it in for me.”
