O2 Business Reviews

Name: O2 Business
Address: Telefonica UK Limited Correspondence Department PO Box 202, Houghton Regis
Rating: 1.25

1.3 Rating 40 Reviews

5 %

of reviewers recommend O2 Business

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About O2 Business:

Five reasons to choose O2 for Business: 1. More than just Mobile You can now join up your business communications when youre mobile and when youre not. We can give you the complete package for mobile, mobile broadband, email on the move and landlines. So all your services are on one bill. And you get free support from one team in the UK. 2. Talk without limits We’ll give you unlimited calls to over 21 million O2 mobiles in the UK. So that’s one in three people you can call for nothing. You can also pick up to 10 standard UK landlines to call as much as you like with O2 business mobile Pay Monthly tariffs. Free voicemail and discounts on international calling as standard. We’re helping you keep in control of your costs. 3. A Network you can trust Here are the facts: * Our voice network covers 99% of the UK population. * Our 3G data network covers over 84% of the population and is HSDPA ready (HSDPA is enhanced 3G, also referred to as 3.5G). * We’re the most popular UK network for people with smartphones. * You can get online with unlimited access to the largest network of Wi-Fi hotspots. And Wi-Fi browsing doesn’t come out of your data allowance. We work with over 430 phone networks in more than 190 countries so that you can stay in touch when you’re abroad. 4. Support when you need it We’re here to support you every step of the way, from getting set up to helping your business grow: * UK based Business Customer Service centre available when you need it (8am to 9pm, seven days a week) - No charge. No worries. * Technical team on standby for assistance out of these hours * Manage your account online, whenever you like. And when your business grows, we’ll give you your own account manager. 5. O2 Give you more We’re always looking for new ways to help businesses like yours. That’s why we set up blueroom for business. It gives you: * Access to great offers and deals from companies including Avis, Parcelforce and Ramada hotels. * Nights out for you, your clients and your staff with Priority Ticketing at O2 gigs and events all over the UK. * Advice and inspiration whatever size your business from business guru and former BBC TV Dragon, Doug Richard and his School for Start-ups. O2 customers can also get to the front of the queue for tickets to the hottest events at the O2 and our 11 UK wide O2 Academies.

Phone:

0844 809 0222

Location:

Telefonica UK Limited Correspondence Department PO Box 202
Houghton Regis
LU6 9AG

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Anonymous

Anonymous // 01/01/2019

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“really bad experience, called o2 for a simple esim swap, not sure which part of the world the call centre was but could hardly understand the English. Automated service asks for security password, once through to an advisor, they ask for password again, once through after clearing all the questions, 10 mins later, i tell them why i called, 20 mins later i am still on the phone no where near what i want them to do. so annoying as i know they are reading a script and do not know what to do. o2 sort this mess out. i will no longer be renewing our company contracts with you as this is not good for business. i have been with you for 20 years and its a shame it has come down to this.”

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Posted 1 year ago

“Seriously dreadful lack of customer support/service. Replacement SIM 3 weeks ago stopped working, went to emergency calls only. NO messages or calls unless I am at home on wifi. Did chat to request replacement, never received. Called again, not received. Online advice said go to o2 shop with ID for new sim, did so and was told I had a wait of 1 hour 15 minutes. Eventually got seen, member of staff supposedly fitted and activated my new sim. Guess what, same statues - emergency calls only. My phone is 2 months old so it's not that. Tried contacting via twitter etc. A customer of 25 years and now, I am done.”

Helpful Report

Posted 1 year ago

“They never answer the calls . A few times I tried to call them , but I was waiting for over an hour a few times ,but nobody answered. I gave up. Today finally I managed to speak with someone ( after 40 min of waiting ) and person on the phone was very unpleasant to talk to. I don't recommended o2 .”

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Posted 1 year ago

“AVOID AVOID AVOID. I had a call from someone claiming they worked for o2 offering me a cheaper tariff which i accepted but turns out it was somone fron aerial direct switching me over to their company and signing a contract without my permission!! And then for this tarrif to not even work on my phone, every time i phoned to sort this they kept telling me to wait 24 hours and of course nothing happened. I then spoke to a manager to close my account, i done this within 2 weeks so was in my right to cancel but he laughed on the phone and refused to cancel im beyond fuming. I honestly dont know how this company are in buisness its disgusting to see theyre doing it to lots of other people aswell.”

Helpful Report

Posted 1 year ago

“i run a small company in london and chose this network for their favourable european zone rates when roaming. i have a written contract where things are all inclusive. yet they have sent me a 1300£ bill withiut explanation and disconnected my line so i am not able to see a detailed bill (you have to receive a text to get into the detailed billing). the month after they sent another bill for 800£, but the line was disconnected!! i have to get a lawyer now as my number is very important to me. crazy situation. a real scam.”

Helpful Report

Posted 1 year ago

“Avoid. 15 years a loyal business customer with O2. Spend £330 per month. Was overcharged and refused a credit. Customer Services were far from helpful. I'm cancelling every phone as the contract expires.”

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Posted 1 year ago

“Company rubbish place order. John advisor mess about so much my business waste my time send all DOc he not interested business”

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Posted 1 year ago

“don't mess with this company O2 and the others that have ties to them Anglia telecom,Bussines mobile deals etc. They will deceive you with contracts from which you can no longer escape. Avoid like the plague don't contract with them”

Helpful Report

Posted 1 year ago

“Absolutely disgusting service. Taking £50 out my account a month . Not getting payed my rebates. No one answers the online portal. Portals not updating so can't claim my rebaits. I would pay good money just not to have to deal with this company anymore. Please for your sanity stay well clear . 02 business are criminals parasites .”

Helpful Report

Posted 1 year ago

“we have been with 02 business for years now, but this wont be for much longer. they are absolutely terrible when it comes to customer service. Firstly, trying to escape from prison would be easier than getting through to any one. They send you an invoice with the incorrect company details on then when you quote this the say sorry we need to disconnect the call. today I was put through to their worst agent yet. It took him 32 minutes to get nowhere then he diverted my call to an engaged number. It was some kind of comedy sketch, without the comedy. Seriously ..... if your thinking of going with 02, don't bother.”

Helpful Report

Posted 1 year ago

“Total and utter poor service. They have a tie up with DHL to deliver your new phone and their is zero customer support service care. Neither party takes responsibility and the customer just gets treated like rubbish with nobody to help. Go to another provider and go to a shop”

Helpful Report

Posted 2 years ago

“Absolutely abysmal customer service from O2 business. it is impossible to speak to anyone that has any useful information. I have been trying for over 4 months now and every attempt ends up on a website with no one actually been able to help me. my number is 07711 759 502 and i have a simple request. I will be putting as many negative reviews as i can until someone can contact me”

Helpful Report

Posted 2 years ago

“Desaster, o2 cancel my only number for about 2 weeks, every think paid if I call them no proper answer or others just cut me off after 20mn wanting time, I devise customers to get out stay out from mo2 and virgin media I can't give even one star..”

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Posted 2 years ago

“Fraud, scammer's, trap contract. Will never use it again.”

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Posted 2 years ago

“Everything sorted in 10 min over the phone. really good service and price of comtract. delighted customer”

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Posted 2 years ago

“Signed my business up to a business plan, business name but trucked into having my personal name placed as the contract owner. Meaning HMRC refuse to accept the contract as business. John from the Liverpool call centre directly lied to me, I have been in contact with the CEO Simon his lacky has responded with corporate b/s I have now requested the transcripts for the ombudsman. Avoid 02 like covid”

Helpful Report

Posted 3 years ago

“Worst company ever. I took out a contract and the next day I found they had better deals on pay as you go and so I cancelled well within within the cooling off period. They however decided to still migrate my mobile number and my mobile number went dead. I phoned them to find out what was going on and they admitted they messed up. They got my mobile number back on pay as you go. At the end of the month I received a bill from them for a day's line rental. I tried phoning them, but their answering system says goodbye and they cut me off. Their web chat is manned by a bunch of headless chickens who take their time responding and then keep ending the chat while I was typing replies, this was within seconds. They then could not find my account and they kept saying that I couldn't have been charged as it was a pay as you go number. I have wasted over two hours and still no where forward. I'll be contacting Ofcom. Never Ever will I use o2 again, I'm porting my number to a different network.”

Helpful Report

Posted 3 years ago

“When I finished work I kept my mobile and daughters mobile with O2 business, we always get a decent renewal price when its time and when I once lost a phone the cancellation of the SIM , locking the old phone and getting a new SIM was really efficient. Great company to work with in a world full of disappointments !”

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Posted 4 years ago

“Absolute joke make sure you buy directly from o2 and not a 3rd party or you will get burnt!!!”

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Posted 9 years ago

“Aw, I'm studying business atm and this would get top marks for customer service. Thanks O2Priority The O2 :)”

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Posted 11 years ago

O2 Business is rated 1.3 based on 40 reviews