O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,061 Reviews

8 %

of reviewers recommend O2

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1.4

Based on 1,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Customer Service, just send automated replies and tried to sell you products when you phone to complain, Unbelievable.”

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Posted 9 months ago

“Went to the o2 shop in Hemel Hempstead today 02/07/24. A lovely guy called James helped me change my mobile number. It was a complicated request as I wanted to transfer an old number from an o2 account that my husband paid for to an o2 phone contract I had in my name. It took a while as the staff in the shop had not done that before. James was fab and so was the other guy that tried to help him do it. Between them they worked it out and managed to do it. Brilliant service, helpful, polite staff especially James and made my day. Thanks James and o2 for a great service. That’s why I love o2. Erica Brooker”

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Posted 9 months ago

“1 star is to good 02 are shocking especially the customer service pushed pillar to post.”

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Posted 9 months ago

“Have been with o2 for over 18 years, I sent my Apple Watch back to them for repairs as it was faulty and they sent back a refurbished one with no communication at all during the week this was gone. In cancelling my Apple Watch they managed to also blacklist my mobile device. I have spent hours on the phone to customer service pied off from department to deparment, written three emails to complaints service with no response and I am still without a working phone or watch which has been on going since 13th May. I run a small business which I've lost money on from not having a working device, I have just had surgery so I'm not able to be in contact with my medical team and I am unable to do online banking whihc requires two step authetication in the form of text message to my mobile number so have incurred charges there too. I was offered £35 credit today when I pay £100 a month for both watch and phone each month (its been more than a month without these services) and refused any gesture of good will. So much for being a loyal customer where none of the above issues with device is my fault - it's just entirely unacceptable.”

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Posted 9 months ago

“I don't even have O2 yet the Debt Collection Agency continues writing to me stating that multiple accounts in my name were in arrears and I owe them money! Obviously fraudulent so reported to O2 the 1st time ... then the 2nd ... etc. Even though the Fraud Team said it had been sorted and details blocked, received another letter for a different agreement number and amount from the DCA demanding payment(s) again!? Was later sent a generic letter from the Fraud Team I have heard NOTHING from their Complaints Team when I cited concerns, particularly on my credit record. Would have thought that O2 would try everything to protect their reputation in light of reported criminal activities? Given their inability to manage serious issues or basic customer engagement, AVOID AT ALL COSTS!”

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Posted 9 months ago

“I have documented proof that I paid my final bill after weeks of runaround, only to receive a letter from a debt collection agency that I was now in arrears?? 02 is deplorable with its service and will do anything to squeeze every last penny out of you. Would never recommend to even my worst enemy and they have lost a customer for life.”

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Posted 9 months ago

“DO NOT USE THEIR SERVICE!! Awful company, not sure themselves what they are doing. imposible to get a call. Typing this fast and angry.. just no words f* o2...”

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Posted 9 months ago

“I visited your Winchester o2 store on Sunday 16th June. I have to compliment the sales advisor 'Makki' who assisted me with a £10 sales voucher for my Mobile phone. He was very customer friendly, courteous, helpful and competent in his work. Therefore, if possible I would like a management member of the team to thank him on my behalf. Kind regards. Alan. R. Trott. 07934887142.”

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Posted 9 months ago

“Unacceptable and unethical. I raised a complaint about fraudulent activity, but after two months, no action has been taken or inquiry made. I contacted O2 five times by phone and twice by email, yet they have not responded or resolved the issue. This reflects poorly on the company's business ethics and suggests misuse by their staff. I do not have any contracts with O2, nor have I applied for any products or services from O2 or their suppliers. Someone used my personal details to create two accounts with O2. Despite raising a complaint, O2 has not supported or investigated this fraudulent activity. Please be aware of O2's lack of response to such serious issues.”

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Posted 9 months ago

“Callum at Kendal is very helpful and knowledgable particular at our age .He is a credit to O2”

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Posted 9 months ago

“Worst company I have ever dealt with in my life. Would give zero if that was possible. Been trying to cancel wireless dongle since 10th May. Numerous phone calls with abysmal very difficult to understand advisors, actions promised but simply not carried out. No response to emails. Wouldn't recommend to my worst enemy.”

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Posted 9 months ago

“Do NOT go with O2!!! I had been with O2 for the past 12 years, but over the past few years they switched their customer service from the UK to somewhere in Asia. The workers have NOT been trained on O2 products at all. It has taken them 6 months to cancel my airtime plan (which I am fully entitled to in my contract). I also did NOT receive a refund for the past 6 months, even though I wasn’t using the airtime plan (I moved to Australia, so got a new phone provider). I think it’s disgusting that they would do this to someone who has been with them for 12 years. I had been calling them nonstop over these months, and even constantly messaging on the app in which they would always end my chat or hang up the call. Initially they told me I had to wait to cancel my airtime plan (which I did), and then when I contacted them again after waiting, the workers were confused and didn’t know you could split an airtime plan and a device plan. I sent them screenshots of a previous worker who told me I could do this and to wait, alongside screenshots of where it says you can cancel online and also screenshots in the contract. Again, they’d just end the chat or hang up. I’m not sure if they just didn’t want me to cancel or if they are uneducated. Let’s not forget to note that most of the time they do not pick up the phone either, or the chat option says they’re unavailable on the app - so this was EXTREMELY painful when I would get through and they’d end the chat. I never ever complain or leave bad reviews, but I was so frustrated I was crying after each conversation - I’ve never received such poor customer service from a business. Most of the workers I spoke to were also very rude (despite me being polite). Also - somehow from December 2023 to Jan 2024 my FIXED airtime plan increased from £25 to £55. Every time I asked about this they just told me this happened to all phone companies, which is not true. If you want to keep your sanity and YOUR MONEY, do not go with O2.”

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Posted 9 months ago

“Een ster is nog te veel voor dit vreselijke bedrijf wordt al vanaf september vorig jaar àlles behalve normaal geholpen”

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Posted 9 months ago

“Terrible customer service. Phone number stopped working as part of the switch and impossible to contact them then because they only allow contacting them by using the phone number as MFA (now broken of course) or via staying on hold for hours... Just give me my money back please! This can't be legal.”

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Posted 10 months ago

“Blocked from logging on on holiday do I can't add bolt ons on holiday so couldn't access any details of flights etc”

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Posted 10 months ago

“I was unknowingly scammed in 2017, and only found out this past October (I know… how stupid of me not to notice). I am now being scammed by O2, because of the constant runaround’s.. and LIES (in my opinion) about refunding the money that I am owed! O2 has acknowledged that I was scammed… but does nothing about refunding my money. It’s been a very stressful, and soul destroying experience. I have been a VERY loyal customer for many, many years.. and never had any problems (that I KNEW about anyway 😂) until October 2023. This is NOT the way to treat customers. I feel like I got scammed twice…”

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Posted 10 months ago

“O2 mast not been working properly for over month, no data, but still have to pay 30 pound for this. Customer service very very cocky. So now went with EE, much better service. O2 STICK IT.1”

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Posted 10 months ago

“We recently went into the potteries centre branch, stoke on trent. They were terribly busy but looked after us brilliantly, and made sure we were OK until a member of staff was available. We had "steve" who sorted our problem out with ease and was friendly and polite. We want to say thank you”

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Posted 10 months ago

“Plz plz don’t buy anything from 02 it’s rubbish I have been asking for help last 12 months been ringing customer service and going to the branch but no help I have two little babies my phone isn’t working at all can’t ring anyone even can’t receive calls missed so many GP appointment do to have 02 I have been bagging to cancel my contract I’ll pay off everything but they said no you can’t till 2025 today nearly cried in the shop when he told me that I don’t know where to go plz plz trust me it’s vry bad service customer service don’t want to listen your problem at all 😢😢😢😢 Last from oct 2023”

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Posted 10 months ago

“I have all my family on o2 . We recently made a purchase from the Blackpool store. Contract was sold to my wife with a £200 Mastercard included. Recieve by 1st may we are now into 2nd week of June and continuing to chase this down. Never have I experienced such a time where I am having to chase a company for me to stay with them as a customer. Very disappointed. Keep getting told wait another 14 days then another 7 so on ... principal is key!”

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Posted 10 months ago

O2 is rated 1.4 based on 1,061 reviews