Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum passed away at the beginning of November so I cancelled her table and chairs 4 weeks prior to it being delivered well within oak lands returns and cancellation policy. I was told it takes 3 to 5 working days for my money to be returned... 7 weeks later I still haven't had my refund! Every week I have called and said I still haven't received my money to be told the same thing... Oh well we're really sorry I can see that it hasn't been passed but I will take it straight to my manager and get it sorted today... Unfortunately it takes 7 to 10 days for a bank transfer to go through.... And this has gone on since the beginning of November. Really poor service from oak land I have had enough to deal with after the sudden death of my mother and really don't need the stress of chasing money. Can you imagine if I owed them money I'm sure I would of had debt collectors knocking at my door the other way around. Very unhappy customer won't be buying from them again”

Helpful Report

Posted 2 years ago

“We ordered and paid for 2 chairs in June 2022. Delivery date was October but that fit in with our plans so we accepted. In November one chair arrived. Two further delivery dates did not happen. We have now been offered a date of February 2023 - 8 months after order and payment. Do not trust this company on delivery dates.”

Helpful Report

Posted 2 years ago

“We are having a terrible experience with a delivery of a dining table and chairs. When we unpacked them we realised that the table legs were missing. We phoned Oak Furnitureland and they said they would send them by Royal Mail's tracked service. But on the day they were expected we hadn't received a tracking number from Royal Mail, so we called Oak Furnitureland. They assured us that we would receive the delivery that day. When it didn't arrive we phoned them again and we were told that the order had been processed incorrectly, so Royal Mail didn't have the parcel. So we booked a delivery for yesterday, but yet again it didn't arrive. This time Oak Furnitureland told us that something had gone wrong with our delivery route and so we would have to book the delivery again. The level of their incompetence is astonishing and we are beyond exasperated. They told us that the delivery is now due today, but we haven't received a text or email confirming this so I'm not holding my breath. A very stressful experience and we will avoid this company in the future.”

Helpful Report

Posted 2 years ago

“Delivered as ordered. No issues pleased with the, chest, bedside table and coffee table. This is third time I have used Oak Furniture land never had any problems. I’m”

Helpful Report

Posted 2 years ago

“Oak Furnitureland Your company is an utter disgrace I ordered a full bedroom set and a dining room table and chairs to be delivered at the same time to save the delivery charge Was told we couldn’t have them delivered at the same time so would have to pay extra Delivery 1 You lost the bed and tried to deliver a damaged table Delivery 2 Half the bed turned up and no table Delivery 3 The bed turned up and only half a table This is utterly disgusting customer service. What is going on? Do you actually care about your customers is your attitude one of “we’ve received the payment so who now cares?” How can you get it so wrong, so consistently?”

Helpful Report

Posted 2 years ago

“Paid £99.00 for their premium delivery service and took a day off work. The furniture was delivered to the wrong adress and when I contacted customer services they told me I would have to book another delivery day !!!!!!!!”

Helpful Report

Posted 2 years ago

“We ordered 2 accent chairs in June.Told that due to covid delivery would not be until November 10. We accepted that. We received a message confirming delivery but morning of 10 November another message advised the delivery was delayed. That afternoon we received one chair!! We were then told 2nd chair would arrive 22 November. This date was confirmed but on morning of 22 November we were told delivery had been delayed. We have since been offered a delivery date in February 2023. Web site shows 12 weeks - laughable. So far we are looking at around 30 weeks. Oak Furnitureland took our money in June 2022 for a delivery now being February 2023. Don’t remember agreeing to bank with them!”

Helpful Report

Posted 2 years ago

“Shocking. Nothing but issues and inconsistent information given me since placing the order and leaving the store. Waited 7 weeks only for them to be able to deliver some of the furniture due to the rain...luckily it doesn't rain often in England, and for the screws not to be included with the furniture they manage to deliver. Getting the screws sent to me was one of the hardest things I've ever gone through in my life - how dare I expect to get everything needed to assemble the furniture in one go! Still waiting for them to arrive... Unfortunately, still have the second half (and furniture that wouldn't survive the rain) to be delivered in January and am dreading the drama's that will bring. WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY.”

Helpful Report

Posted 2 years ago

“Had sofa 4 weeks it is electric recliner...had service engineer out as seat is comprised said the foam has compressed with sitting on it for long periods ...ain't that what it's for said to move around and sit on other sofa so I got to play musical chairs def seems a suspect problem to me”

Helpful Report

Posted 2 years ago

“The buying process in the showroom was lovely and smooth - in hindsight because they haven't yet parted you from your hard earned money. Everything thereafter has been a complete nightmare, requiring me to pay several last minute 'fees' (Even though I paid in full at the showroom) and take FOUR days off work to receive my order of TWO items. Had a call 2 days before the first delivery saying it had been cancelled due to underpayment. Rather than use the MONTHS they had between order and delivery to get this clarified, they instead cancelled on short notice THEN followed up with a call to demand extra payment. The showroom had assured me that my two items would be considered as one order and thus one delivery fee, and everything was paid in full on the day. The agent on the phone said otherwise, and would "get back to me". After not getting back to me, and having to chase them for an answer, the additional payment demanded had now INCREASED by £100! At least one of my orders has turned up today.. except with half of it missing and coming in two weeks time...”

Helpful Report

Posted 2 years ago

“I am writing this on behalf of my 85 year old mum. In the last 10 year's my mum has purchased lots of furniture from oak Furniture land. She has been happy with it to. 3 weeks ago she purchased a Mattress from them . The delivery date was Tuesday the 15th between 1 and 4 pm. So we got rid of her old Mattress the day before. We had a camping mattress and put that on the base of her bed . For one night she was happy with that. Tuesday came . 1pm came and went and so did 4pm. No delivery. So mum phoned to see what was happening. The lady on the phone couldn't get hold of the delivery drivers. Had no idea where they were. She said they could still deliver by 6.30pm. 6.30pm came no Mattress. So mum phoned the lady she apologised and said she would phone mum in the morning. Mum had to spend another night on a camping mattress. Wednesday came no phone call but my mum had a message to say they could deliver her mattress by the 22nd of November. What , this is just disgusting. They were going to leave my mum of 85 with no mattress for 2 weeks!!. So that morning my sister got on the phone spoke to a manager. They said they could get the mattress delivered today, Thursday the 17th. Mum had to spend another night on the camping mattress. The mattress was delivered today at 1pm. They have offered a £50 compensation. My mum will never purchase anything from them again. Neither will we.”

Helpful Report

Posted 2 years ago

“I ordered a bed with a mattress for my new house. On the day of delivery, I got a message saying that all my items are getting delivered. However, after 1 hour, I got another message saying that part of my delivery will be delayed and to rebook new delivery online. I don't understand where did the items disappear in just 1 hour. When I clicked on the link, the dates available were for end of January. This is so unprofessional, I felt like they expected me to sleep on a bed without mattress.”

Helpful Report

Posted 2 years ago

“Not happy, unit arrived damaged, thus unuasable, they said when we ordered it 'order in time guaranteed before Christmas' now we have to wait two months for a replacement...nice quality though. In case you are wondering, its all imported.”

Helpful Report

Posted 2 years ago

“The furniture arrived and it could not fit up the stairs, I wish they fronted the fact that the furniture is not flatpack. The wardrobe was 144kg... You can't do that without help. Also, when it became apparent that it wasn't happening, I was told that if I returned it I could get a full refund, and that I would be called immediately to discuss it after they had contacted customer service. The delivery drivers left, no call no nothing, I waited around before calling this company at which point I was told I was not getting a full refund, they were going to charge me over £100 for the privilege of being able to sell my furniture to someone else. Awful. Liars!!!”

Helpful Report

Posted 2 years ago

“I wanted to purchase a bedside table and collect from store but have been advised it can only be delivered for £9.99. Absolutely ridiculous when I only live a few miles away. Extremely disappointed as I already have one and wanted another one to match but will now be looking elsewhere. Have purchased several items of furniture from Oak Furniture Land over the past couple of years which I am really pleased with but won't be using them again.”

Helpful Report

Posted 2 years ago

“I have pretty much furnished my entire home with their furniture. I have had excellent service each and every order placed. My first purchase was 2013. I had bedroom chest of drawers that developed a split in the wood 2 years after my purchase. I contacted them and without hesitation they sent out a replacement item and removed the old one. All of the pieces that I have are in excellent condition. I placed an order back in July and whilst waiting for my order to be delivered they had a sale and the prices reduced each by over £100. I contacted them and they immediately refunded me the price difference.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. I have been waiting on a faulty item being collected since 26th September. 1st Collection date 3rd October - cancelled on the day, 2nd Collection date 10th October - cancelled on the day. 3rd Collection schedule in 10 days' time on 20th October. They are refusing to refund my money until collection! Absolutely appalling service and the Customer Services Team need training.”

Helpful Report

Posted 2 years ago

“We were quite concerned about all the negative reviews but am happy to say that, despite one delay on delivery date, all our furniture arrived on time, when they said it would, and in perfect condition. The delivery guys phoned us 10 mins before arrival. They were very polite; the furniture was built in situ; we were asked to check that we were satisfied with everything. I cant fault them at all.”

Helpful Report

Posted 2 years ago

“I spoke to customer service as my items arrived damaged very helpful waiting for replacement.I had some bedroom furniture last year was very pleased with that looks lovely in the room”

Helpful Report

Posted 2 years ago

“Order n/o OFL7988129 This is an update of a previous complaint.So we had contact today to basically say it was our fault for acccepting an earlier delivery and missing out on a £340 discount.We were foolish to think that we were going to be offered some sort of resolution.So in future any customers be careful in accepting any deliveries early than due date as we have made that mistake.we were not informed we would be penalised for this.This has cost us dearly.No good will gestures from oak furniture land.we will not be advising anyone to buy from you again.”

Helpful Report

Posted 2 years ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews