Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,748 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 2 bedside tables and one had some stains and discoloration. Of course, the customer care service said that is normal for the solid wood but the product doesn't look nice anymore. p.s. on this site the Oak furnitureland score is 4.21 even if all the reviews are only 1 star!?”

Helpful Report

Posted 2 years ago

“Ordered lounge furniture with a lead time of 14 weeks, it has since been delayed twice, therefore losing 2 days holiday which had been booked so I could be home for the delivery. Our next delivery date is 21 weeks after placing the order and paying in full, but I'm not holding my breath! Funny how some of the items are advertised online as in stock, with the remaining a 6 week lead time. Do not believe the dates Oak Furnitureland advertise. We are at 5 months and still waiting!”

Helpful Report

Posted 2 years ago

“Do not use this company! You will be wasting your time and money. They lie about deliveries from the salesperson to the customer care, causing anger and upset, buy your furniture anywhere else but here”

Helpful Report

Posted 2 years ago

“Ordered a settee on 26th December, was told that I could change my delivery date once I had sold my settee , I called the store and they informed me that I could not change the delivery date as they were having with shipping containers ….NO IDEA HOW THAT IS MY ISSUE.I have been sitting on the floor , but I thought I would wait till 8th Jan , now been informed date is delayed for another 2 weeks CAN NOT GET THROUGH TO CUSTOMER SERVICES, there is no customer service !!! Spoke to the salesman who doesn’t seem bothered at all ……Come on Oak Furniture Land get your act together should not have these issues or be more honest with customer’s.”

Helpful Report

Posted 2 years ago

“Ordered a double bed at Christmas time due for delivery today 2nd of February didn't get a three hour slot text this morning so spent half an hour on the phone trying to get through to the customer services when i did they said it's going to be another 2 months end of March the thing is I got rid of my double bed yesterday so no bed now until we order another one she said the refund would take up to 10 days don't part with your money with this outfit. The way they speak to you is disgusting wasn't bothered one little bit she then put me into another queue which do the refunds spent 40 minutes trying to get through to them .so spent an hour in total stressed out.”

Helpful Report

Posted 2 years ago

“Shockingly poor service, half the order still missing!!! We ordered two sofas from them. After the original delivery date was delayed by them by few weeks (via automatic email ,no direct contact!), when the day came, only one sofa was delivered. No warning, no communication, nothing. Have been trying to contact their customers service team for the second day now with no luck. Nobody answers the phone at all!! The sales assistant from the branch we bough just called my husband advising that we will need to wait another 2 months for the second sofa now. Still, zero contact from the customer service. Lots of money paid, and huge disappointment, nerves and frustration. Such a big brand and treating customers this way - Shame on you Oak Furniture Land!!!”

Helpful Report

Posted 2 years ago

“After buying a sofa suite i was owed a refund due to 1 seat not fitting i did take the room measurements to store but they told me it would fit i m still waiting for refund it has gone pass your 3 to 5 days its like trying to get blood out of stone when trying to get your money back but when spending they really nice.”

Helpful Report

Posted 2 years ago

“I brought a electric recliner sofa and footstool which i paid a lot of money for only to be delivered today and just left with an extremely large box no unpacking offered or rubbish to taken away”

Helpful Report

Posted 2 years ago

“The furniture itself is great, but that is the only reason they are getting any stars. Their general organisation, internal systems, customer communication and expectation setting is terrible. When I placed the order (10 different items), it was 12 week lead times, fair enough, during COVID and other disruption, an we pay up front of course. They wait until the week before the order to update us that EVERYTHING was delayed another 8 months. After pushing (and being on hold for over an hour before you get to speak to anyone), it turns out only 3 items were delayed, the rest were sat in the warehouse. They split the order as a 'favour' so we could get that 'early'. that had to be escalated to 2 or 3 supervisors, seems a fairly standard customer service to provide?? Over the next 8 months and regular calling (with the obligatory hour on hold before speaking to anyone - 'exceptional call volumes' ?? No, just hire more staff), I managed to get most the remaining pieces one by one as they came in to stock - no proactive contacting to me. the final item was scheduled to arrive 2 weeks ago, it never arrived and I had no communication to say why. finally rearranged for today... just got a text message at 9am (progress!) saying we're sorry its delayed, call our dedicated hotline... currently on hold....”

Helpful Report

Posted 2 years ago

“The worst company I have ever dealt with. From the moment you walk through their doorway and are accosted by Del Boy and Rodney (and several times more whilst just wanting to browse), to the excruciating ordering process whilst they try and link sell slime on toast, to the rip-off charges for delivery, to the pathetic excuses for delay (none of which they take accountability for), to the black hole of attempting customer service, this is a shambles of an operation. Recommend Furniture village- cost a bit more but excellent, knowledgable, unpushy service, quality furniture, free delivery and delivery dates delivered.”

Helpful Report

Posted 2 years ago

“Absolute disgrace. Will be cancelling my order tomorrow. In short, placed order in August last year with delivery date in November, they cancelled and advised delivery before Christmas, sat on phone to Customer Services for nearly an hour, they promised to phone to confirm but never did, and of course cancelled delivery. Had two further delivery dates and guess what,..... Cancelled!!I Furniture now in sale so over £300 less than I paid for it. Sent four emails - no responses. Can't get through on phone. Worse company/customer services I've ever dealt with. Would need to question the review rating on Trustpilot - complete rubbish. My opinion....... Do not buy anything from this shambolic company.”

Helpful Report

Posted 2 years ago

“I have been trying to get someone on the hotline for 6 days now. I tried at multiple times of day. Waited on the phone for more than an hour on average. At this point I am so fed up. I just want them to take everything back. Unfortunately I can`t get a hold of anyone to tell them that. Be warned. If you have a problem with any part of the furniture. You will have a problem getting it sorted out.”

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Posted 2 years ago

“James Colquhoun and Warren Smythe delivered a 2 and 3 seater sofa to my 92 year father. They were so very helpful, polite and friendly, nothing was too much trouble for them. Thank you so much. You both are a real asset to Oak furniture land.”

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Posted 2 years ago

“Never using this company again! Used to be the best. Now they take your money and not deliver your furniture on time..they LL tell you the day before your furniture is coming then as soon as you got rid of your suite and dining table 5 days before Xmas, they say they can't deliver until march!!! No apologies, all Xmas after recovering from bowel cancer surgery 4 weeks before and having nowhere to sit....the furniture was ordered the August before!!!!! Don't waste your money . Have I been compensated for what me and my family have been through? What a disgusting company..save your money!”

Helpful Report

Posted 2 years ago

“Ordered in October for guaranteed delivery before Christmas - they cancelled three times. Order finally arrived in January damaged - sent item back. Replacement has just the arrived the following week and been unboxed and it's more damaged than the first one. Really quite upset as this is the first nice furniture we really invested in.”

Helpful Report

Posted 2 years ago

“Awful customer service. Like so many others I just cannot get through to speak to a person. A minor problem with my wardrobe - fittings, instructions, and rails weren't included in the delivery. Surely this is a 5-minute fix if I could just speak to or email a person to tell them this, but their online fault 'reporting' function gives no option to write about the problem I have, just the ability to upload pictures (how do I tell them something is missing with a picture? It isn't there to take a picture of!!). So incredibly frustrating.”

Helpful Report

Posted 2 years ago

“Horrendous from start to finish, 13 week delivery then you have to deal with rude obnoxious delivery driver's, then you find one of the items ordered is damaged, you try to contact customer service..... 3 40min calls and still didn't get to speak to a person. Trying to contact them on the my account page won't accept my email address even though its the same one they keep bombarding me with sales info.... Try to download warranty, not a chance after 10 attempts still have not been able to get it”

Helpful Report

Posted 2 years ago

“Trying to report a faulty delivery! Tried three times to get through to what they call Customer Service. First time 47 mins and gave up, second time 1 hour and gave up, third time (as I type) I am now over 1 hour! I keep getting told to 'go online' but according to my account the items have not been delivered so I don't know what I am looking at in my hallway for past 2 days?!? I cannot 'go online' as you say in your ever repeating answer service as it wont let me report a fault as it thinks it is still not delivered! It therefore wants me to call... and this is where are are STILL !!! If I dealt with my customers like this I would be out of business. Stupidly this is the second encounter as I purchased bedroom furniture previously (which was delivered damaged) and it was a debacle getting replacements. Do not buy from this company. I wish I had returned the originals and didn't have to buy more of the same. !!!”

Helpful Report

Posted 2 years ago

“Absolutely awful company to deal with. Placed 4 orders back in September, we have had issues with 3 of them so far. Zero customer service, spent 1.5 hours on hold so far and still haven't been able to speak to anyone. Avoid!”

Helpful Report

Posted 2 years ago

“I paid in full for a Sofa and delivery back in September Have had 3 delivery dates . And now it 4 months and still not arrived ! Was inform by emil it was coming at 15.00 to 18.00 hrs Yesterday , Wife took day off work ! AGAIN ! If i had known ! It was going to take so long ! I Would gone some where elise ...can some one please call me ! With a delivery date ! THAT IS NOT GOING TO BE CANCELED ! I DRIVER 44 TON TRUCK ALL OVER THIS COUNTRY . AND DRIVE FROM ONE END TO THE OTHER IN 2 DAYS SO TO BE 4 MONTHS ... WHY ?”

Helpful Report

Posted 2 years ago

Oak Furniture Land is rated 3.8 based on 1,748 reviews