Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,748 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ofl-7861495 Ordered bed and 2 bedside tables. All 3 had damage. They did knock some money off and replaced one of the bedside tables as it was too badly damaged. But i didn't bother replacing the others as it was likely (and reading other reviews here) would just be more damage. Can't recommend, wouldn't order again.”

Helpful Report

Posted 2 years ago

“Ordered a cabinet May 2021, was delayed and we received a year later June 2022 after several delays only giving us a few days notice. When said cabinet arrived was damaged so had to have a new door, that came a few weeks later and that too was damaged so now we have to wait another 12 WEEKS for another new door and to add insult to injury they wont dispose of the damaged doors so we have 2 to get rid of….it will of taken 18 months for our cabinet to of arrived undamaged and thats assuming it is UNDAMAGED….who knows….NEVER AGAIN!!!!§”

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Posted 2 years ago

“Terrible Quality ! We bought quite a lot of furniture from Oak furniture land for our new house 7 years ago ! We just moved to our new house and decided not to use that furniture anymore as we do not like the quality ! We tried to sell that stuff for lots less money and its even not easy to sell it ! Absolutely disappointed ! When you buy furniture like that you plan to have it for years !!!”

Oak Furniture Land 1 star review on 31st August 2022

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Posted 2 years ago

“I was going to order wall art that I had seen in store. I could not believe £10 delivery. I never bothered.”

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Posted 2 years ago

“ofl-7895191 Desk and bookcase. Two burly blokes brought it in for which I paid extra. All boxed up in cardboard which says "keep for returns". Couldn't even move it, let alone unpackage it. Rang customer service. Polite but unhelpful. 5.3ft 125 lbs. What do you want me to do?”

Helpful Report

Posted 2 years ago

“I RANG TELFORD OAK FURNITURELAND SEVERAL TIMES ENQUIRING ABOUT THE STOCK OF A CERTAIN RANGE OF A 7 DRAWER CHEST OF DRAWERS FOR OUR SPARE BEDROOM. EVERY TIME I CALLED THE GENTLEMAN I SPOKE WITH ALWAYS CHECKED TO SEE IF THERE WAS ANY STOCK. LUCKILY TODAY I CALLED AND THE ONE I WANTED WAS IN STOCK SO THE GENTLEMAN PUT A RESERVE LABEL ON IT. WE HAD TO TRAVEL 30 MILES BUT IT WAS WORTH IT THE SERVICE WAS BRILLIANT THE PERSON WHO SERVED US REMEMBERED ME CALLING SEVERAL TIMES . THANK YOU TO RYAN AT THE TELFORD STORE FOR THE AMAZING SERVICE NOTHING WAS TOO MUCH TROUBLE.”

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Posted 2 years ago

“We where going to spend 1600 pounds but the they wanted to charge us for two deliveries on the same day. He would not move from this point so we just walked out. Good salesman tactic”

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Posted 2 years ago

“Michael Hackworthy helped me order the right sofa when I had made the wrong decision Many thanks to him.”

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Posted 2 years ago

“Abysmal service!! I've been looking for ages for a large solid wood extendable table to seat my ever growing family and was so excited when I found exactly what I was looking for in our local Sheffield Store. The salesman (Barry - I think) was excellent, nothing was too much trouble and we were offered a quick delivery time of 10 days later. We also paid for premium delivery and the 5 year insurance to make our lives easier. The first table arrived and I was told that it had to be returned because the bolt holes were drilled incorrectly and the inner mechanism of the table was damaged. I might add that the delivery guys had no tools with them to undo the packaging!! I also asked them to fit the protective pads to the chair feet to prevent scratching my floor but they refused, saying that i should ask the drivers that bring the replacement table. 7 days later the replacement table was delivered and again I asked the delivery guys to fit the protective pads but I was told to do it myself whilst they unpacked everything. Not so much an issue but this service was offered to me by Barry in store at the point of sale. There was a large, visible crack in the table top which according to customer services on seeing photos was unrepairable. The table was left with me and another top was ordered with a delivery date 8 days later. I was promised by customer service that the table top would be quality checked in the warehouse prior to delivery. Delivery number 3 arrived and the delivery guys, knowing my history, advised me that they were going to unpack and check the replacement top before bringing it into my property and dismantling the damaged one to return. Two minutes later they were knocking on my door to say that the replacement had to be returned, it was riddled with wood worm and that they couldn't risk bringing it into the house. He showed me a worm head which he said was an indication they the table must be riddled in it!! There was also a small area that he said had obviously been repaired. There were quality checked stickers on the packaging but I find it hard to believe this was true!! Table top number 4 was ordered for delivery to me yesterday. I explained to the delivery guys when they arrived that I'd like them to check the table top before bringing it into the house for wood worm and/or damage. True to form, 5 minutes later he was saying that this too should be returned because he'd found several holes. I agreed after I'd had a look as this table isn't cheap and I want to receive it in perfect condition. I await the arrival of delivery number 5 on Wednesday next week as I do really like this table after seeing it in the showroom. I have had the premium delivery charge returned to me and customer services have also given me the option for a full refund and cancel the order or 10% discount @ £230. I'm offended by this as not only have I not received the table in the quality I deserve and promised but I've also had to take 5 days holiday from my annual leave - a full wasted week of my entitlement!! I'm yet to make my decision, I want to see what delivery number 5 brings next week.”

Helpful Report

Posted 2 years ago

“Avoid Avoid Avoid if you don’t want a terrible after service or a refund if the goods are faulty NO CUSTOMER CARE !!!!!!!!!!”

Oak Furniture Land 1 star review on 1st August 2022

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Posted 2 years ago

“Total trash poor people skills avoid this place if you have a medical condition”

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Posted 2 years ago

“Ordered two side tables beginning of December still not received them but their delivery date if 4 weeks on their website. Don't trust them”

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Posted 2 years ago

“Ordered a wardrobe and paid a PREMIUM for full assembly. We didn’t even make it that far, as the product comes fully assembled and won’t fit through the door or up the stairs. To be clear, this is a standard to large sized house, and if it can’t fit into ours, then it’s not going to fit in 90% of homes. This was apparently the THIRD time today the delivery team has had the same issue with products too large to fit through a STANDARD sized door. Why would you sell something that can’t fit into MOST houses. We assumed that if the box itself couldn’t fit, then the parts could come out and be brought to the room individually (we did pay a premium to have it assembled IN THE ROOM, after all - not for it to come pre-assembled). Fine…it doesn’t fit, so we have to send it back. But on top of the inconvenience and disappointment, they won’t return the full delivery fee because they say they delivered as promised AND they charge a £100 return fee, which they’ve told me is clear on their website. I asked where it’s ‘clear’…it’s buried within their T&Cs. So technically there, but clear? Not a chance. So in summary: they send things knowing full well they won’t fit standard houses, because they regularly have people sending them back for this exact reason. The website is extremely misleading about the fact that the product comes pretty much fully assembled, so pieces can’t be taken out of the box and brought into a room. And if that isn’t sketchy enough, they then charge you an arm and a leg to take the product away.”

Helpful Report

Posted 2 years ago

“I ordered two chest of drawers and two wardrobes. The quality of the furniture is appalling. One of the wardrobe doors fell off, the 1st replacement had a scratch and the final one had a broken hanging pole. All had flaking paint and loose screws. Eventually I agreed to take another range (which to be fair was better). But my main complaint is the customer service: 1. Refusing to take faulty items back when it is clear during delivery they aren't useable 2. Long waits on the phone lines and dropped calls 3. Call centre is noisy to extent cant hear my own customer service advisor over the others (and could hear details of other peoples complaints) 4. Promised to quality check before items dispatched but cant be the case as faulty goods delivered. 5. Protracted system of resolving issues taking hours of my time and requirement for real time photos. 6. Flow on phones means you have to repeat your story and security every time you get transferred. 7. When I raised concerns via complaints process they told me they couldn't communicate the outcome of the complaint (which was raising concern about safety of one of their lines) 8. Waited for delivery of final wardrobe to be told only part of it would be delivered about 4 hours before the delivery was due. Sent multiple confusing texts and emails telling me that it was great I could book my delivery online. I have wasted days of time waiting for 7 delivery and collections for 4 items of furniture and making around 6 calls to customer services of around an hour each time. There was little apology or acknowledgement of the inconvenience. Some staff told me they are laden down with complaints and returns. The business cannot surely continue to operate in this way. Their model is not fit for purpose and I would say the business is at serious risk as a result. I would avoid at all costs.”

Helpful Report

Posted 2 years ago

“Awful experience all round Terrible service and after care bought two sofas in January delivered in April one was broken so have had four attempts to replace each time they deliver the wrong colour sofa so doesn't match the other one the last time they delivered two new sofas they come in two halves so four halves in total three were matching one was a different colour they said just take one of the original halves from the original order and put it with the new ones even though the original are now nearly six months old. Terrible customer service on the phone called a liar by one of the managers have now cancelled whole order and gone elsewhere do yourself a favour and never shop here”

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Posted 2 years ago

“I would like to thank Michael at the Stevenage store for his assistance when I bought a bedside table. He was very knowledgeable, friendly and efficient. Nicely laid out store. Thank you”

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Posted 2 years ago

“Good customer service. Great design But poor quality. Their no verneer in here makes you think its good quality. Unfortunately only the surfaces you see are smooth but when you look inside I would say my garden shed was built better. The craftsmen ship is awful”

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Posted 2 years ago

“Terrible, I ordered a full bedroom set of furniture around six years ago. After less than a year the top part of wood started to expand and develop deep cracks. A technician came out. I had maintained it well . I was then informed this is what wood does, they were not replacing it . It has got worse over the years and looks awful. The paint is Terrible. No sealing. It marks terribly. The slightest knock and the wood chips. If you are looking for furniture which gets wrecked at ease. A customer service who don't care once they have your money . This is the place to go. Avoid at all costs. You do not get long lasting quality furniture from this place .”

Helpful Report

Posted 2 years ago

“Totally disgusting! Two settees ordered 6th Feb Advised 16 week wait Payments deducted as three payments No contact from Co. We contacted them around 2nd week in June, told sofa’s we’re in stock and we could have them 13th June p/m Had our old furniture taken away. Waited until the end of the time slot provided. We called them, told we could not have these settees, not available. No apology or explanation, was told they had texted us to tell us. Lies, we did not provide mobile numbers. No further contact from this awful company. Never experienced such bad service!!!”

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Posted 2 years ago

“Ordered a corner unit,was told it would be here on 30 june2022.ordered it in February,now had text message would be here in August. How can they treat customers like this will never buy again from them.”

Helpful Report

Posted 2 years ago

Oak Furniture Land is rated 3.8 based on 1,748 reviews