Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service. Brought the wrong sofa combination, the delivery staff were helpful but the customer service is an absolute disgrace They could arrange to pick up the 2 sofas the following week but could not deliver the correct ones for almost another 3 weeks. Having paid an extra £100 for the delivery and set up service, which just involved taking the wrapping off and screwing the legs on the sofas I am completely disgusted. They are totally disinterested in my complaint and would rather give me a refund than try to address the matter. I now have 4 sofas crammed in my living room so thanks for your assistance Oak Furniture Land.”

Helpful Report

Posted 2 years ago

“Ordered sofa in October with initial delivery date in February. Fine - understand Covid has impacts. Week before delivery, delivery date was pushed back to April. When delivered, the corner piece of the sofa was missing. Refused delivery. Next delivery date end of April. Customer service do nothing at all, apart from offer the next date. If customer service was all apologies and expedited delivery, we'd accept that. But through no fault of ours, it's going to be six months before we are this sofa. It's difficult to get anyone on the phone and no one will take responsibility to fix the problem. This company treats it's customers with disdain, but if you're going to be the Ryanair of furniture, you have to do other things well and actually deliver the furniture. I will not buy anything from OFL again.”

Helpful Report

Posted 2 years ago

“I ordered a TV cabinet that was delivered on time as promised but the item was a total wreck, with several huge cracks smashed drawers and a bashed top. It looked like it had been dropped from about 50 feet or crushed during transit. It has proved impossible to contact Oak furniture land by phone and I was only able to raise an issue via their website for which I have received no acknowledgement.That was 6 weeks ago and I have still heard nothing and I am now trying to get a refund from my credit card company. I will never use this company again and would strongly advise everyone avoid them at all costs.”

Helpful Report

Posted 2 years ago

“Received a new table and chairs, the delivery man pointed out the table packaging was damaged, but stated the table would be fine as the interior packaging will protect the item. Opened the packaging and found a 2” crack on the table top. The Chair legs were also discoloured. I tried phoning Customer Services, I was over an hour on the phone, no reply. I phoned sales team, who replied within 30 seconds. I tried phoning local store, they lifted and immediately put down the receiver without answering. I went on the website and was advised to take photos which I did. I then went through the online process which only allowed you to take photos with no explanation box, it didn’t allow me to use the photos I had already taken, so I had to retake the photos. I then pressed the submit button, there was no verification that the message had been sent. Probably the worst customer after service ever. I was going to place another order for furniture for another room, this will be the first and last time I order from this company.”

Helpful Report

Posted 2 years ago

“Received damaged furniture. Tried to report via the My Account page, but 5 days later, it seems my account has been lost. Set up again, filled in the forms and then the system wouldn't allow me to submit. Trying to get through via the phone, but as expected, this will be several hours of my life I won't get back. Why do companies like this have such poor customer service?”

Helpful Report

Posted 2 years ago

“Both unit delivered damaged, scratched and dirty,zero contact , hours on phone no body care,never ,never again!!!”

Helpful Report

Posted 2 years ago

“On 02/01/22 I purchased a suite and hall table from Oak Furniture Land Belfast, on 28/03/22 I took delivery of the suite. As this was my first time to purchase from this store I was impressed with the variety, quality and competive prices of the furniture. The first delivery date given for the suite and hall table was 22/02/22 which was better than other rival furniture stores, however, a week before this date I received an email telling me the delivery had been cancelled and to log into my account to rearrange, unfortunately the next available delivery date was a month later which was frustrating considering I had sold my old suite leaving me with no furniture. I rang Customer Services and disappointingly they couldn’t give any guarantee the delay would only be for a month, at this stage I decided I should check reviews for the company which were so negative that I wondered would I ever get the furniture. This is why I felt compelled to write a review to encourage other disillusioned customers. My second delivery date was 22/03/22 and as the date approached I became nervous it would be cancelled again, however, I received no emails or text so assumed all was going to plan but as I still had heard nothing on 21/03/22 re: delivery time, etc I decided to ring Customer Services to be told my order had been cancelled to May as one of the products ordered was not yet ready, I enquired which product to be told the delay was on the hall table. I explained I was prepared to cancel the table to enable delivery of my suite at which stage a very helpful girl called Lydia said she would rearrange the delivery’s and did so. Therefore I took delivery of my suite on 28/03/22 with the hall table due to be delivered 09/05/22 In conclusion, our experience with Oak Furniture Land - Staff names which were pleasant and helpful - Carla in Belfast Store, Eliana & Lydia from Customer Services and delivery men Cliff and Craig. Suite - all appears to be good, it was very well protected in transit by packaging, have paid for 5 years insurance which hopefully won’t be required but if so time will tell if it was worthwhile. Customer Services - very slow to get through to, delay on line could take anything up to an hour, most staff were helpful. Hope this review is helpful to other frustrated, disillusioned customers while they await delivery of their purchase, you should get there in the end as long as you have patience and hopefully my hall table will arrive 09/05/22 🤞”

Helpful Report

Posted 2 years ago

“Attempted to schedule a return after numerous phone calls to the customer service number there is no reply longest single call over 90mins In total 4hrs plus spent waiting with no answer. No email address to use when I called the new order line it’s answered in less than 2minutes! Still trying to return items within the 7 day window”

Helpful Report

Posted 2 years ago

“All is fine until something goes wrong. None existing customer service department.”

Helpful Report

Posted 2 years ago

“🤬USE OAK FURNITURELAND AT YOUR PERIL🤬 Having belatedly read the many NEGATIVE reviews – it’s no consolation – but reassuring - to realise that we are not alone in the terrible experience we have suffered. We placed an order for 2 SOFAS in SEPTEMBER 2021 with a delivery date of 10th February 2022. A few days before that date we were given a revised delivery date (DUE TO BREXIT). Over the next 6 weeks we got 3 more changes to delivery date (DUE TO COVID AND STORM DUDLEY)– with the latest over 6 months from our day of ordering. I have rung Customer Services half-a-dozen times (about 3 hours kept waiting) – WITH NO CHANCE TO SPEAK TO ANYONE !! I have emailed Customer Services several times (with a promised response within 14 days) – BUT NO RESPONSE WHATSOEVER ! I have contacted the BOLTON store and they have emailed Customer Services (with a promised response within 48 hours – GUESS WHAT – NO RESPONSE. We cancelled the order after the 4th change of delivery date BUT AS ANTICIPATED, THE ORDER TURNED UP AND WE TURNED IT AWAY !! IF YOU ARE DESRERATE AND GO TO THEM - DO NOT PAY ANYTHING UNTIL AFTER DELIVERY. The whole set-up is terrible – Customer Services (SHOULD BE DISSERVICES !!) are absolutely useless !!!!!!! We are now the happy owners of a lovely leather suite FROM ELSEWHERE !!!”

Helpful Report

Posted 2 years ago

“We took delivery of a St. Ives hallway unit using the Premium delivery service. We advised the fitters that there was a large crack to the wood on the base unit which they could not have missed. They advised that we would have to contact customer services which we did as they did not offer to take it away which we would have preferred option and they could not get away fast enough. I then had to send photographs of the damage to customer services and was told this only after waiting one and a half hours and that it maty be three days before they might grace us with a reply. This unfortunately did not happen so I contacted the York store who sent an e mail to customer services. I was then contacted today by an adviser who said one of the photographs was a bit hazy and that there would be a 12 week wait for a replacement which was totally unacceptable. She then held me on the line on the premise that she wold try and get a faster delivery. After a 10 minute wait the line went dead as if I had been cur t off. I have now asked the store to contact CS for a refund after being advised that the waiting time could now be two hours for them to answer my call. An absolutely diabolical service which I would never use again.”

Helpful Report

Posted 2 years ago

“Waited 8 months for a dining room table, 6 chairs, side table and tv stand. TV stand was delivered after 4 months in fine condition with the offer of a 'goodwill' payment to make up for the inconvenience of waiting for the other items. On the third time of calling to ask them to send it I gave up on this due to the obvious lack of 'goodwill'. Dining room table, chairs, and side table never looked likely to arrive so decided to cancel order after 8 months, over an hour and a half in a queue waiting to speak to someone. Customer service is fine if you can get through but the way the company has handled my order in general has been extremely poor. Would not recommend purchasing from these lot, quick to take your money but no urgency at all with anything else.”

Helpful Report

Posted 2 years ago

“Absolutely disgusted, placed an order May 2021, still waiting for our lamp table, I have had my delivery moved 4 times now, had another email today to arrange yet another delivery date for June 2022, over 12 months since the order was placed. It’s absolutely ridiculous, would not rate this company at all, Steer clear, try getting your money back, you’ve got no chance!!! All the questions below don’t apply as not had the goods yet!! Incompetent company!!”

Helpful Report

Posted 2 years ago

“Order placed back on 1st July 2022, still awaiting fulfilment. Multiple times, (now approaching double figures), they have committed to a delivery date, then cancelled on the morning of delivery and requested me to rearrange. No matter if I do this online, or through a customer service advisor, (when I eventually do get through after +45 minutes wait), it's the same output... delivery gets cancelled on the day and asked to rearrange. It's approaching 9 months now and my patience has run out. This is the most appalling customer experience I've ever encountered, they take your money then make no efforts to fulfil their obligations. But wait... if you act as a new customer, and leave a product in your online basket, I got not one, but two calls within a matter of hours attempting to close out my purchase, so they've got the manpower to chase new sales, but no commitment to existing customers who still await their order. Steer clear, do not order furniture from them. Unreliable and uncontactable. Complete joke of a company.”

Helpful Report

Posted 2 years ago

“The customer service is rubbish Left waiting on phone over 45 minutes then cut off tried a few times no-one will pick up so frustrating”

Helpful Report

Posted 2 years ago

“We bought a brindle bookshelves few months ago that arrive with a slight defect but we didn’t say anything and kept it. Now we have received a chest and next of tables in the same range: the chest has a bit crack on its front that had to be noticed when they packed it, and there is also a crack on a table leg. I tried many times to contact customer service but nobody answers the phone and nobody came back to me for my online claim. Awful customer service and products. Really disappointed It took 3 months to get the order and that’s what we got!!!”

Helpful Report

Posted 2 years ago

“Shocking customer service! Get zilch response!!”

Helpful Report

Posted 2 years ago

“Had to wait 3 months for our order to arrive after been pushed back three times. Eventually it arrived to only find out that our tv unit had been damaged beyond saving! Box and packaging was in good condition. Customer service is terrible!! Had to wait nearly 2 hours before someone spoke.”

Helpful Report

Posted 2 years ago

“Ordered a leather sofa 8 weeks ago which was quite expensive. Delivery was scheduled today and only 2 sections of the sofa turned up! (Out of 3). Upon phoning them they have provided no explanation as to why the sofa has not arrived in full, or why nobody had contacted us in the 8 weeks informing us of the issue. They simply rescheduled the delivery for another weeks time! In the meantime - we are sat on the floor! Thanks very much.”

Helpful Report

Posted 2 years ago

“please don’t oder thing from this company waited 4 months for leather sofa only for corner section to be charcoal grey & the suite is brown leather! have assured me new section is coming on 13th of april if this does not happen i will personally take up to fort kinnard shop & dump it there ! 🤬”

Helpful Report

Posted 2 years ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews