OasisSpace Reviews

Name: OasisSpace
Address: 501 Silverside Rd, Wilmington, Delaware
Rating: 4.31

4.3 Rating 620 Reviews

83 %

of reviewers recommend OasisSpace

4.3

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

csr@oasisspace.com

Location:

501 Silverside Rd,
Wilmington
Delaware
19809

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OasisSpace 5 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I received this rollater the front wheels had to be turned by pressing the red button on the side. They were stuck and I could not move them After working with them for week to fix this I finally did it. BUT there arose another problem. The cord which locks the front wheel was installed incorrectly so I was unable to raise the height of the handles. It is a sturdy walker and a good product but it will have to go back if I can fit it in the box. I am 86 and it was a hassle. I do admit that they tried to help as much as possible. The service was very good. I had to return the item and the refund was immediate.”

Helpful Report

Posted 2 years ago

Hi Dolores Lichatz, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose some replacement parts can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

“I think it will benefit her”

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Posted 2 years ago

“The customer service from OasisSpace is awesome. I had a problem with the packaging of the knee scooter I had ordered and they took care of it immediately. Their customer service is great and the knee scooter I ordered is great. I would highly recommend buying from them and will use them in the future. Thank you Holiday and OasisSpace!”

Helpful Report

Posted 2 years ago

“No instructions No tools No help when tried to contact your company & whoever made the 1 of the 2...that I bought on the same day but arrived 3 days apart, but with the 1st 1, someone put the STICKERS "LA" "LB" backwards and appallingly that's the side that was up out of the box and 1st piece to put together so put "LA" to YOUR WRONG STICKERED "LA" & it locked the wheel into the tube for the seat......so never have been able to use it nor will yall help me *BUT I WANT A REFUND FOR THAT 1 IN A CHECK AS I DO NOT HAVE THAT CARD I PURCHASED IT WITH ANYMORE.....PLUS I BELIEVE I SHOULD BE SENT A FREE ONE FOR THE PROBLEMS ALL YOUR COMPANY HAS GIVEN ME.... I also have the other 1 I purchased and won't talk about on here until the 1st I got the 3 days before, taken care of BY REPLACING & CHECK SENT TO ME FOR THAT 1 ALONES REFUND......not to mention I haven't been able to use it and get out and about after bed ridden all month of December and that's why I needed to buy from you but can't believe still no 1 will contact me by phone about all this....and I take it as lack of care and honor and out of your site out of mind type workings.......so I've tried to get you to contact me about this through email like site says and then to put in phone number which I did but no 1 has contacted me or anything........”

Helpful Report

Posted 2 years ago

Hi Heather Potter, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Also, any more pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Very sturdy,quality built! I would definitely recommend this product! The only thing I would recommend is to get a comfortable seat cover,I bought one that is made with memory foam. I know that this scooter will make the next 3 months bearable!”

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Posted 2 years ago

“So far so good with the scooter. The quality of the scooter exceeds what I expected.”

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Posted 2 years ago

“The upright walker assembled easily with the provided video. The wheels are very sturdy and I feel will hold up well walking on concrete sidewalks (a problem I had with my previous walker). I like that it can be adjusted to my height so easily. It is a joy to use, and I use it every day. If I have one criticism, it would be that the cane holder does not attach well to the walker. It is constantly coming loose while I am walking. I plan to attach it permanently with a drill and nuts and bolt. In today's world, this is not too much of a problem. Overall, I am delighted with this appliance.”

Helpful Report

Posted 2 years ago

Hi Timothy Sayers, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose a new cane holder can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Years ago had a seat is OasisSpace. Gave to my sister. Then Father’s Day 2022, fell and broke my right femur!! Now has healed, and just wanted a seat in shower to feel safer. Found my old flyer and went directly to manufacturers…order & so happy.”

Helpful Report

Posted 2 years ago

“Ordered a product and received as they said it would. No delay time and package not all banged up. It is a great product and has served me well.”

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Posted 2 years ago

“I am very pleased with my walker. This walker allows me to walk upright taking the stress off of my back. Easy to handle and enough space to set”

Helpful Report

Posted 2 years ago

“The product is great. Shipping was pretty fast, but the customer service is LOUSY! I received no receipt for my order so that I could turn it in to my insurance, and upon contacting customer service about it, they refused to send me a paper copy. I have no way to print one off of my phone, so I am out the money for the product. I am on a small disability pension, and needed that money. I will never get it back now.”

Helpful Report

Posted 2 years ago

Hi Paul Chastain, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thanks for your time. Have a smooth day!

Posted 2 years ago

“I love that this was an affordable, light weight, and compact option by comparison to American brands starting at much higher costs. There's a branch of the company in Georgia, and rather than the 2 weeks the site suggested for the wait I received mine within 3 days of ordering. I'm in eastern New York state, too! I've been using my OasisSpace upright walker since July. I receive a lot of compliments on it from folks of all younger adult to older ages. It's kept my back from spasming as much as lower standard walkers do, and I ultimately feel safer using this than my quad cane or the lower walker from Medline that made me feel I was chasing after it. The controls for the brakes are so much better and I love that the rods to the handles and brakes are fully adjustable. My carpal tunnel is not an issue while using my walker. My only wish is that it was heavier in the rear and the seat was further forward. My lower thighs are always hitting it which makes my steps smaller and from the knees-down. I got the wider model, due to concern of whether or not I would fit a standard when seated, but later wheelchair use proved I can use a 16-17 inch seat comfortably. As a 5'7" torso-tall pear shaped woman it's often assumed I need bigger everything, but I often find it's not the case with experience later down the line. When I can, I will get the taller option, and I hope it has the lower handles for when you're seated to help push yourself up to the arm rests. A majority of my weakness is from the lower-waist down when seated and standing. Better to be safe, than sorry. I have loved this experience, though. I would also like to hope the next model I purchase has knobs that pull out but lock in place with another mechanism. Unscrewing them to lower the armrests for some of my transports is time consuming and inconvenient with my hands. All is good with the walker aside from the seat being too close to my knees when walking, the unscrew method of the height adjustment on the armrests, and the walker needs more weight on the rear. Going down my driveway can sometimes have me pitch forward when hitting a dip or crack in the concrete. There are plenty. Thank you.”

Helpful Report

Posted 2 years ago

“I've had some good issues with the company itself, however the quality of the product (heavy duty bariatric rollator) leaves a lot to be desired. In the year I've had it over had 3 broken frames (at the support bar that holds the seat) that had made the rollator UN-useable. I'm not sure what the cause of the weld breaking at that spot is, especially since I'm well under 450lbs. I got the HD rollator because i was a little over the weight limit off the regular rollator and i figured the HD would be sturdy. Boy was I wrong. Customer service has replaced it each time.. The first time in March was easy, no problems but in November just 5 days after the 1 year warranty, they refused to replace it. Even though I'd only had the replacement just 7 months. They said nope i could get a frame only for $50 but finally came down to $25 for shipping. The first frame sent had a broken weld and huge gouges on the support bar, plus the wheels wouldn't go on because of bent forks on the right side. When i explained this and sent pictures of the broken weld and other marks i was told that it was a manufacturer defect. Nope not buying it, but they sent me another frame.. This one the box said it was missing the left leg like it was a return. It is useable, but I'm afraid of what will happen next time it breaks... Which I'm guessing will be in less than a year. With no warranty on the frame I'll have to buy another one so I'm already saving for it! But won't use Oasis space”

Helpful Report

Posted 2 years ago

Hi Shannon, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We found that Ivy, one of our customer representatives is following up with your case. We've forwarded this inquiry and sent a reminder to her at the same time. She will will follow up again in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thanks for your time. Have a smooth day!

Posted 2 years ago

“We are thrilled with the upright walker we purchased for our 97 year old Father. What an improvement to his posture and mobility!”

OasisSpace 5 star review on 6th January 2023

Helpful Report

Posted 2 years ago

“The only problem we had with the Walker was that the assembly instructions were vague about some things and the pictures were too small to be much help. I had to email the company to find out how to set the brakes and where to mount the cane holder. However, their answer came quickly and was very helpful.”

Helpful Report

Posted 2 years ago

“To begin with I had issues but they resolved the problem. Thank you”

Helpful Report

Posted 2 years ago

Hi Lois, Thanks a lot for getting in touch. We're sorry for any misunderstanding caused. According to our records, you made only ONE order for ONE item. A representative from the Support Team will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM, and show her/him where you get the info that two items are going to sent. Thanks for your time!

Posted 2 years ago

“return merchandise...process was a night mare...need to update return policy to honor consumers”

Helpful Report

Posted 2 years ago

Hi Salli Dick, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We really hope you can go back after conversations with our representative. Have a smooth day!

Posted 2 years ago

“Love Oasis Space products and the Customer service! WILL RECOMMEND :)”

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Posted 2 years ago

“I ordered online and was able to find exactly what I needed, knee scooter. No issues with shipping. It arrived the date as reported.”

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Posted 2 years ago

“My rollator is the best thing that happened to me since my heart surgery.Thank you so much for helping to restore my independence.”

OasisSpace 5 star review on 28th December 2022

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Posted 2 years ago

OasisSpace is rated 4.3 based on 620 reviews