Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't shop anywhere else! Excellent quality, reliable delivery, friendly and helpful delivery drivers. The website is easy to use, the range available is first class and the monthly pass makes delivery very affordable. Personally, I can't speak highly enough of Ocado and would unreservedly recommend them.”

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Posted 9 years ago

“My favourite online supermarket by far. It always has the more unusual items I'm looking for as well as good quality basics. The customer service is second to none. I actually look forward to doing my weekly shop !”

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Posted 9 years ago

“Great service, good quality food, courteous and prompt delivery and a wide selection of products”

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Posted 9 years ago

“I cannot fathom why people would want to trouble themselves going to supermarkets. My chums tell me they want to see the selections - well there are plenty of pictures to see !! After all one does not have to spend time going to a supermarket - you just sit at your computer and like a fairy tale the goods arrive at your door delivered usually by a smashing helpful driver. The delivery is a one hour slot. I have been with Ocado since it started years ago and the experience is for the most part very good. The products are many and various and they introduce new things; there are reviews from customers which I use and have given some too. Another and important thing for me is that I can do my shopping when it pleases me (in the middle of the night when I can't sleep if I want to) . I do not have to spend time on the road, carry heavy shopping or put up with the clamour in the shops.”

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Posted 9 years ago

“We have been customers for several years. The vans are rarely ever late. The order is most times complete. When items are substituted they select like for like and apply any discount from original item. Always friendly. Goods delivered in good order. The ordering system is absolutely fantastic - so easy to see and use previous orders and easy to add and delete items. Now with other sources such as Fetch and Sizzle - great the way they are added to the Ocado order delivery time. At Xmas, they always ensure that your Turkey is on the van! Have some great discounts, particularly on wine.”

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Posted 9 years ago

“Always packaged well and drivers polite and helpful. Experience of other online grocers always brings me back to Ocado.”

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Posted 9 years ago

“I love Ocado. From the ease of use of the app to the slickness of the website. I like that it remembers me and my preferences, it makes doing a quick shop so much easier. I have a smartpass which allows me to make an order EVERY DAY if I want it. * I get the quality of groceries that I expect, and if (V. occasionally) something isn't quite right, the team sort it out with approx 48 hrs. The delivery drivers are all polite, courteous and more importantly, on time! Oh and thanks for taking away my old carrier bags for recycling.”

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Posted 9 years ago

“Nothing to complain about Great shopping with you However Fetch needs sorting out Definitely not user friendly”

Helpful Report

Posted 9 years ago

Hi there Jane, we're very pleased to hear that you are loving our service and you have no complaints. It is very disappointing to hear that you don't like our Fetch website. So we can pass your comments on to our Fetch team, could you please email us your feedback regarding the website and what you think we could improve on with 'reviews.co.uk' in the title, plus your name? We really appreciate you letting us know, and we hope you see a great improvement in the near future.

Posted 9 years ago

“We switched to Ocado 4 years ago and have never looked back! The quality of the fresh produce is outstanding. Deliveries are easy to book and are always on time which is really important to me. I have rarely had substitutions in my shopping bag which means I can trust Ocado to deliver what I've ordered. We buy the smart pass as we generally have deliveries twice a week which makes it more economical. The drivers are exceptional -we often have very early morning deliveries and I've found them to be incredibly courteous by making their deliveries super quietly. They take a lot of pride in working for Ocado. We would never go back to normal shopping again!”

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Posted 9 years ago

“Have used Ocado for years and continue to be extremely satisfied. Very rarely have any missing items and on the very odd occasion when there is a problem it is always refunded promptly and with no fuss. Their deliveries have always been on time and all their drivers are polite and helpful. Have recommended Ocado to many friends and family and they are all delighted. Well done Ocado.”

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Posted 9 years ago

“Good quality products, own range excellent. Service great. In the rare cases of something not being up to standard money refunded without a quibble. Would recommend Ocado to anyone.”

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Posted 9 years ago

“I have used ocado for around 7 years and even though I've previously used others , no one matches up to ocado, they are simply the best in every way. Smart pass is great, communication excellent, and above all the top quality of food, simply won't be beaten. 10/10 and allways has my personal recommendation ????fresh food . Well packaged. Well done ocado”

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Posted 9 years ago

“always very helpful ,any problems have been resolved quickly ,minimum of fuss ,”

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Posted 9 years ago

“Excellent service. Very few subs.”

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Posted 9 years ago

“I've been an Ocado customer, weekly or more, for 11 years now. It's the best way of food shopping ever. There may be other online grocery shopping companies, but why change what seems perfect. I hate the time wasted by driving to and from, the choosing and unloading and then loading into the car....and on it goes. So boring! I have a weekly saved list and I am reminded to tweak this the day before my order is due to suit my needs for the following week. 10 minutes perhaps? With a cup of tea! Then, the next day, with prior warning, the shopping arrives and it is deposited into my kitchen. All I have to do is unload. The cost? Well, some say it's expensive. You haven't chosen a cheap outlet store, for sure, but I also save so much by not walking up and down the aisles and many of the terms match tesco prices, that's good enough for me. As you can see, I'm sold on the place. Xx”

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Posted 9 years ago

“I find Ocado the most reliable home delivery service in terms of availability of stock and up to date stock information on the website. Guidance regarding storage, shelf life and ingredients is also very good. Items are rarely missing and hardly ever substituted. The drivers arrive on time or telephone and the vast majority are helpful, friendly and professional. Problems are resolved on the doorstep but if found after the driver has left the company is quick to process refunds. The range of products is excellent including organic food and household items such as bedding and kitchen ware. I am a happy customer!”

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Posted 9 years ago

“I have used Ocado for many years and love it. The prices are competitive and the drivers are always pleasant and helpful too. Unlike most other online groceries companies I have used I find that there are almost never any substitutions . The order is always complete with no out of stock items. I would recommend Ocado to friends and family.”

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Posted 9 years ago

“I have been using Ocado weekly for years now and have found them to be excellent. Every delivery has arrived despite weather and traffic - drivers always courteous and helpful. Range of products and prices very good. Useful too during self catering holidays in England - just give them your holiday address and the shopping arrives as usual. Old carrier bags go back with the driver for recycling. Minor quibbles - on occasion the number of substitutions seems unreasonable especially when the order is placed the day before. In my last order there was a birthday cake ordered several days before and in stock at that time but which was not available on the day and for which I received no substitution. As it was needed within an hour or so of the delivery, that was very disappointing.”

Helpful Report

Posted 9 years ago

Hi Clare, it's fab to hear you like the service, and that you even use us when you're on holiday. We're really sorry to hear that you have not been happy that you have had some substitutions, especially that a birthday cake was missing too. We can understand how this must have been very disappointing. Our availability on the web shop is linked with our deliveries from our suppliers, and if we are let down by our suppliers on the day of your delivery, we sometimes sadly can't get the item to you or a suitable substitution. We hope that you managed to get another cake in time. Once again our sincere apologies and we hope that you continue to enjoy shopping with us.

Posted 9 years ago

“I'm always a bit reticent to leave a 5 star review but I do find that my experience of Ocado deserves it! My shopping is normally sensibly packed, The drivers are normally very helpful, make every effort to be within their hour slot. and usually manage it! They will phone me if they are in the area to see if an earlier delivery time would be convenient.”

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Posted 9 years ago

“We had used Ocado occasionally before being offered a deal on the Smart Pass. We signed up and it has revolutionised our lives. My wife has a long term illness and my autistic son didn't and currently still doesn't like going out (other than to school), so the service Ocado offered transformed what was really becoming quite a chore. Thank you Ocado and your helpful & friendly drivers for all that you do. I think in the 7 months we have been using them (2 deliveries a week on average), there has only been one substitution. Believe me, I was sceptical abut signing up to Smart Pass, but we'll never go back in a store again - and we won't miss it either!”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews