Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable, efficient, helpful and friendly. Fried, freezer, cupboard packed in separate colour coded bags.”

Helpful Report

Posted 9 years ago

“Ocado is excellent. They are reliable, very very rarely offer substitutions, offer a whole range of foods, a good choice or organic produce and meats, foreign food, lots of excellent French cheeses, Waitrose range and very good own label, have lots of special deals, promise to price match Tesco and they do. They are more often than not early in their delivery (but check with you first) , offer a range of delivery costs or you can take their excellent delivery pass, well worth it. They never ever quibble if you ever have a query and look very seriously and promptly into it. That happened about twice to me in the last 10 years (not bad!) and they refunded the slightly squashed fruit instantly both times and looked into the packer. I am very very pleased with their services. Need I say they are courteous, from office staff to the driver. A pleasure to deal with them at any time. Only minus is the Christmas delivery slot. You have to start EARLY if you want one. I had to go directly to Waitrose this time for delivery. Same stuff!”

Helpful Report

Posted 9 years ago

“Generally a good service, easy ordering with a good range of items, delivery on time, polite drivers. Annoying when items are shown as in stock, but not available on delivery with only occasionally a sensible substitution!”

Helpful Report

Posted 9 years ago

“The web site is easy to navigate and there are always plenty of special offers. The choice of products is excellent including mainly waitrose, ocado brands and main brands. It is also simple to add or delete itens from your order once it is placed and to amend your delivery date if you need to. However, what stands out for me is the excellent customer services department. In my experience, I have felt really valued as a customer.”

Helpful Report

Posted 9 years ago

“Overall pretty pleased, can still be pricey and they sometimes remove popular lines. Good quality fresh products, as if you pick them yourself. Quick to deal with problems. The best delivery, to the 'kitchen' itself. Would recommend.”

Helpful Report

Posted 9 years ago

“Excellent service. The deliveries arrive on time and there are virtually no substitutes or non- delivered items. The drivers are polite and friendly. The range of items that Ocado offer is amazing and samples and free gifts are often included.”

Helpful Report

Posted 9 years ago

“A very good service generally with only the packing letting it down. I often find products batttered & damaged by being in bags with heavier goods. But, refunds are efficiently dealt with...just annoying to have to replace stuff.”

Helpful Report

Posted 9 years ago

“always punctual. rarely make mistakes or are unable to supply goods.”

Helpful Report

Posted 9 years ago

“Love love love this service! Would not use any other supermarket online plus they sell Waitrose :-)”

Helpful Report

Posted 9 years ago

“Vast choice of foods and other products; competitive pricing; excellent website; orders delivered on time by friendly and helpful drivers - what more could you ask for? I would recommend Ocado to everyone.”

Helpful Report

Posted 9 years ago

“A very good way to do my shopping. Easy to order online, and always delivered in the one hour slot I have requested by hard working but polite drivers. The goods are placed on the kitchen table so what more can you ask for? Long live Ocado!”

Helpful Report

Posted 9 years ago

“Always a good choice of products, 1 hour time slots, great offers. No longer using Tesco. If a product out of stock, a SUITABLE alternative offered. Only problem is that you can easily lose your delivery slot if you don't shop quickly enough!”

Helpful Report

Posted 9 years ago

“I value as many fairtrade items as possible. I have been asking for fairtrade marmalade for some time. I sometimes think the packers need a bit more training. The delivery people are excellent. It may be that the packers have to be very very quick though. I don't want to be too critical.”

Helpful Report

Posted 9 years ago

“Im very pleased with Ocado, I have been a customer for a long time. Im getting older and get muddled but they don't hold that against me. Packing is better, still some broken eggs but not as bad as before. Delivery drivers are very nice and helpful and always phone if there is a problem. It saves me driving a distance to my local Waitrose. My only negative comment is I have asked if they can stock some items I can only get from Waitrose but so far I have been ignored.”

Helpful Report

Posted 9 years ago

“Excellent service .”

Helpful Report

Posted 9 years ago

“I have been a customer of Ocado forever. They are always reliable, always punctual and always professional and cheerful. My order is invariably complete, no infuriating substitutions or omissions. Their texts and order confirmations are timely and useful. I just cannot imagine supermarket shopping or going elsewhere when Ocado offer such a competitive, convenient service with a smile. Exemplary.”

Helpful Report

Posted 9 years ago

“I am generally very pleased with my shopping at ocado. The produce is fresh and very rarely I have a product substituted and even less frequently something is not delivered at all. Using ocado reserved means I always get a convenient delivery and I pay monthly for deliveries which saves money too. The bagging is often bizarre and I can have a bottle of squash arrive on its own and 4 x 4 pints of milk in one bag which means it's breaks as soon as it comes out of the box! Usually the drivers are super friendly and very helpful. The one off seems to be in a rush and distracted so they don't tell you about the receipt or take return bags. All in all I wouldn't shop anywhere else.”

Helpful Report

Posted 9 years ago

“Overall I am very pleased with the service and products which Ocado supplies. I have had a few issues with packaging, over many months, and I feel that at last things are improving with orders picked and packed at the Hatfield depot. My order delivered today was very good. Admittedly I chose not to put in fruit and vegetables but all the chilled food came in separate bags. Smelly laundry items were packaged separately and I feel that at last I could put together a complete order with complete confidence. Thank you for listening to my winges at Management level and thank you at the packing level for for more intelligent separation of items.. Your attention to my order is very much appreciated. I have noticed the difference.!”

Helpful Report

Posted 9 years ago

“Website is extremely easy and quick to use and the range of products available is fantastic.”

Helpful Report

Posted 9 years ago

“Generally I'm reasonably happy with Ocado. It is convenient & easy to use. However, there are often inconsistencies with the delivery - as to whether the driver just collects and carries as many bags as is humanly possible. Or uses the stock boxes as suggested by the company. This has a bearing on the quality of certain items at soft fruits,salads & veg being squashed. I have complained in the past about the state of some of my items. I just wish all drivers took care over the goods they deliver. My other infuriating matter is the I crease of charges for Smart pass.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews