“I have bought 7 items from them, all arrived quickly and perfect condition. I have No complaints at all. Really surprised by some of the comments!!!!”
“I waited over 6weeks for a fire pit to be delivered for a 60th birthday present, and not once did your company inform me of any reason for the delay. The delivery surpassed the birthday date.
There was no offer of compensation and the only reason I did not cancel was because it was a joint present from other family members. Very disappointed with customer service.”
“Taken forever to get the goods ordered despite them taking the money straight away then one item was no longer available over a month later. Usually customer service is excellent but this time it has been non existent they didnt even respond to my email
Wont be shopping with them again.”
“I have never dealt with a company who promise so much and don't deliver. I am a small business and ordered a bulk delivery of lanterns. Took nearly 3 weeks to arrive. Loads of apologies advising they were changing warehouses so I gave them the benefit of the doubt. Put second order in and had returns from customers ...3 weeks ago they advised they would send out replacements still waiting. Tell you things have been sent out ..don't arrive. Blantent lies.my reputation as small business has been damaged. Sick of apologies and no resolution. Will not use again and suggest you don't.”
“Absolutely disgusting company to deal with...ordered from them to wait weeks for delivery, after numerous emails & then telling them to cancel.. then finally received my parcel only to find out it wasn't all of my order, I contacted them to let them know then got a reply saying sorry they could see it had not been sent & would get back to me after the weekend ....still no email from them, I have wrote to them to cancel my order & put the money back into my account...Never again will I order from this company & had to give 1 star so I could write this review otherwise it would of been none...wish I would of read the shocking reviews on here before I ordered.”
“I would give zero stars if possible. BUYERS BEWARE!! The company is beginning to feel like some sort of scam after I placed two large orders of the 7 items I ordered that were not dispatched until I chased at least 4 times FOUR that's right FOUR of the items turned up broken. They had no others to replace so offered discount on some items I could still keep despite the faults. I am still waiting two weeks later for the table that arrived smashed to pieces costing £115 to be collected and they will not refund until its returned. They haven't sent the label for me to drop off after their courier failed to collect two days running. They seem to be an absolutely shambolic company who try to keep your money. I was naive enough to place another order in the sale weeks ago which hasn't been dispatched and I have received no updates. SHOCKING SERVICE, POOR PRODUCT AND SHAMBOLIC COMPANY. STAY AWAY!”
“First it was the dragons for my husband birthday dave and gwendoline then it was Mr mrs mingo the flamingos then it was Mr mrs stork don't remember there names then it was peacock the ice bucket now it's the crazy birds for my niece they are all fabulous the only problem was dave the dragon was not as strong as gwendoline but all absolutely wonderful”
“On February 8th, along with a pre-order for myself, I ordered the set of 4 crazy birds (as shown) wanted as a birthday gift ( March 17th ) When it hadn’t arrived by 13th March, I contacted by email & messenger. I received an email stating it was being sent next day. It didn’t arrive. Via messenger was told it had definitely dispatched. Following day no arrival, given tracking no: I tracked, it stated waiting for parcel. I contacted & told them saying obviously they didn’t even have it yet. Was told it had dispatched & to give the status time to update, considering I should have already received it ?
Today parcel arrived, the photo is what I received. I messaged & asked if it was a joke. One bird out of 4. First of all I was told the order was cancelled but DPD found it, which made no sense. When asked what they meant. Story changed to packing error at warehouse. Incidentally the set is now out of stock.
At any point they could have told me I would not be receiving the gift and I could have arranged something else, I even said in our conversation’s I would do this, but now I have under 2 hours before being collected & no gift. I am disabled and I have no way of getting out anything.
I even made a point of ordering early, as I have had slight delivery problems before, not this long though & that wasn’t a gift.
Also on messenger, the only point I got a proper apology, was when I mentioned at the end that I was disabled, before that it felt like I was being unreasonable expecting what I had paid for.
Now I have to hope the other part of the delivery does in fact come when it’s in stock”
“The worst company I have ever dealt with, after purchasing a tractor bar for £300+, I then waited a despatch notification and looked forward to receiving my item. Unfortunately after 3 week I had heard completely nothing, I tried contacting them by phone, impossible…..they claim there still working remotely, emailing them takes days to get a response. After been asked to wait and told my item would be despatched shortly, around a week later I’m informed the item I had ordered in grey wasn’t actually available, but they did have a red one??? If I wanted it in red I would of bought it in red. They offered a 25% discount for all the hassle that had been caused, after now waiting a month I decided I would take the red one and get a friend to powder coat it in grey for me, at yet more cost, but seemed the best option as I had looked forward to receiving my item. I was told my item would be despatched the next day and I would hear from the courier asap regarding delivery, after yet again waiting I emailed again, to be told my item will hopefully be delivered next week. By now I had completely had enough, they have had my money for 5 week, I have been completely messed about from day one, and now all I’m getting is a refund. I wouldn’t dream of treating any customer the way this company thinks is acceptable, how they manage to trade in this way is beyond me, please don’t waste your time, you will end up frustrated, angry and very tired, but you will get no where, the items they sell are widely available, AVOID at all cost. Also check the reviews I wish I had of done before waisting 5 weeks.”
“Ordered goods on 21st January after seeing their ad on Facebook. Money taken immediately but despite their email stating delivery would be within 5-7days of date of order I am still waiting on goods to be received. I wish I read the reviews before ordering from this company as I would never of bothered otherwise, so many people stating that they are waiting weeks for their orders and how bad customer services is! On querying where my order was with company got bog standard reply of 'well in these times delivery can take slightly longer than anticipated'. If that is the case then state that on your website. Other companies I have ordered from have managed to supply goods in a timely fashion. If they don't have the goods in stock then they shouldn't really take money until they are able to supply these goods. Will be contacting my card issuer and seeking a refund that way. Will never use this company again.”
“Very poor customer service.Don't pack items properly then when items damaged don't want to replace unless customer repackages and sends back.Rude to customer and argumentative, don't like to see that they are on the wrong and even argue back on customer reviews.”
“Terrible customer service.Had ordered before and been pleased with items so reordered but 2 items were damaged .....was quite obvious from the replies I received that they were trying to avoid refund or replacement and were rude and actually argumentative even though it was their fault! I felt quite upset and very rarely leave bad reviews but a test of a good company is how they act when things go wrong......avoid.”
“well I ordered five items on 12/11/21 and just got it today on 1/27/22 ….so about 6 1/2 weeks till I got my order. Love the items I ordered but the wait was so long.”
“Ordered a pink flamingo in December and it arrived within Days. I was so impressed with the quality and service, I ordered two butterflies and a dragonfly. All delivered in time for Christmas. Will definitely recommend.”
“Received my first order today of Ursula Unicorn and the emu. I'm absolutely delighted, they are stunning and so addictive. Massive variety to choose from, too. Can't wait to order more for the summer. Many thanks, Andrea x”
“Great communication re delivery tracking, fantastic items which are great quality and often on sale. I have had numerous fabulous bargains and never feel disappointed. Not many places offer free delivery so it’s a nice touch. Thank you”
“As others have stated, rude, patronising, dismissive attitude and blatant lies from this company. I received confirmation after I placed my order and via email and text that my order would be delivered within two weeks but after the two weeks were up I discovered the tracking details provided were fake and my order hadn’t been dispatched after all. I’m now waiting ten weeks for an item that is in stock and always has been. I’ve sent 16 (chasing) emails and have been given five different delivery dates, the latest was for a few days ago and guess what I haven’t received my order or any idea as to when I will. (They’re refusing to send my order until they have others going to the same area to make it cheaper for them!)”
“Sent me wrong item, dreadful customer service, very rude , I had to keep chasing them up , will not buy again or recommend, wish I had read these reviews first, pity the owner was not able to be contacted about there staff”
